Wanapix United Kingdom Avis 

35
TrustScore 3 sur 5

2,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered three pairs of mini shin pads through your platform. Your system allows customers to design and approve a visual preview before purchase. That preview represents the product I... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I ordered photo ‘dobble’ type cards. The process and uploading was traumatising! The site kept crashing and I ordered 2 by accident due to the issues. But the product is excellent and fantastic qualit... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This review is for Wanapix.ie whose work it turns out is done in Spain ,anyway paid over €34 for total rubbish shinpads,the photos are way darker than the ones I provided clearly a waste of money as o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The customization web app was preferable to alternative sites, as it allowed for more fine tuned movement of the individual items. You also get a simulated preview of your item in a real-world image... Voir plus

À propos de l'entreprise

  1. Boutique de cadeaux
  2. Fournisseur de cadeaux d'entreprise
  3. Boutique de t-shirts personnalisés
  4. Service d'impression numérique
  5. Service d'impression de cartons d'invitation
  6. Service d'impression de photos

Écrit par l'entreprise

Wanapix is a European e-commerce company specialised in personalised gifts with photos, printed texts and engravings. The company operates across several European countries through local online stores and offers customised products for occasions such as Valentine’s Day, Christmas, Father’s Day, Mother’s Day and birthdays. Wanapix combines online personalisation tools with in-house production and integrated logistics, manufacturing products on demand and delivering them quickly to different European markets.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

35 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(35)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Appalling packaging

I ordered a customized guess who as a present for my friend, the game itself all came as it should but the box was spoiled due the shoddy packaging it was delivered in. I was embarrassed to give this to my friend as I payed £35 for this, and it looked like a second hand box, one of my friends even asked me if I made it myself!

1 mai 2024
Avis spontané
Noté 3 sur 5 étoiles

Excesssive delivery fees

Excesssive delivery fees

The item was listed for £2.65,
Its a small tattoo that is delivered in an envelope.

Final price at check out? After they add 'Tax' & delivery?

£17 bloody quid

yeah right

25 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

1 Week delivery

Ordered well in advance bc I saw other unhappy reviews. Took 1 week from order to delivery date! Tray looks gorgeous - not sharpest quality but pretty anyway!

28 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Terrible company, poor service

Terrible company, avoid. Ordered item beginning of December and paid £15 shipping for express service. Item then sat in Spain for 3 weeks without moving arriving best part of a month later. This meant item couldn't be given as a gift and Wanapix failed to provide the express service stated. Contacted customer service only to be fobbed off and blame placed with their chosen delivery partner. If you want your gift to arrive in good time without being stung for insane postage costs then go somewhere else. Their customer service people are also unhelpful, happily quoting technicalities and small print that they seem to think absolves them of any blame. Try listening to your customers and giving something back instead of ignoring genuine issues with your poor service. GLS the delivery company they use is also evidently useless.

Quick update: customer service rep in touch to give a lengthy detailed description of why they're right and I'm wrong and that their shipping times are perfectly acceptable and it is no fault of theirs that it took a month to even arrive. Patronising and unhelpful staff clearly trained to protect profits over offering a quality service to customers. Awful.

5 décembre 2023
Avis spontané
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Thank you for taking the time to write your comment. Every comment is valuable in order for us to improve our services. We will ensure that your feedback is passed on to our customer service department. We have opened a ticket with the number 935051. They will get in touch with you as soon as possible. Best regards.

Noté 3 sur 5 étoiles

They printed all in good time

They printed all in good time, then I waited, waited, waited and waited. My print stuck in their carriers for a ridiculous amount of time. Service destroyed by the almost 1 month to ship from Spain. The same day I ordered something from Holland, waited 3 days for it to turn up!

14 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

As this was the first time i had…

As this was the first time i had shopped on this site i did not know what to expect. I ordered from Wanapix because it seemed it was the only place i could get this product. I received the item order No WO4361176 in the time span Wanapix said i would and the tracking was brilliant. When i received my bedside light with photo and text i was so pleased.I will be ordering again shotly.

8 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Would definitely order again

Ordering process was really easy to use and arrived within the quoted timeframe; as soon as it entered the UK it basically arrived instantly!

21 juillet 2023
Noté 5 sur 5 étoiles

Good online design interface

The customization web app was preferable to alternative sites, as it allowed for more fine tuned movement of the individual items. You also get a simulated preview of your item in a real-world image, and I found that this was very much faithful to the end product. More zoom for the designer would be preferable, but the preview gives an up close shot which is close enough to use and work out if your designs will work. No other site I found offered much zooming in anyway, so this is the closest thing.

Ordered on 02/07, and it was produced, shipped (from Spain) and delivered by 11/07.

1 juillet 2023
Noté 1 sur 5 étoiles

Please don't waste your money

Please don't waste your money.
I've had my photobook less than a week and the magnetic button has come off. Not fit for purpose.
Wish I spent the extra and got a more expensive better quality one else where.

So disappointed.

24 mars 2023
Avis spontané
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Hi there. Thank you very much for your feedback. We appreciate your comment and we will continue working to offer our customers the best possible service. To do so, we have created an ticket 864655 with our customer service department. They will get in touch with you as soon as possible. Best regards.

Noté 5 sur 5 étoiles

Delighted with being able to customise…

Delighted with being able to customise my patches exactly how I needed them. Extremely quick to be shipped considering it was a customised item.

And arrived just in time for my dogs birthday 😊

11 mars 2023
Avis spontané
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Hi Andy,

Thank you very much for taking the time to write us a review. We're pleased to know that you're happy with our service.

We hope to see you another time in our webshop and happy belated birthday to your dog :)

Best regards,

Wanapix UK

Noté 1 sur 5 étoiles

I am digusted in this company do not…

I am digusted in this company do not buy from here especially if its a present i have order a present 20 days before Christmas and still have not recieved this and i know i wont as this is still in spain and tracking hasnt been update for days i have no contact details theres none who i can complain too i raised a email on there website and still nothing do not buy from here this has ruined my Christmas present and now its too late to get somthing personlised..

8 décembre 2022
Avis spontané
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Thank you for taking the time to write your comment. Every comment is valuable in order for us to improve our services. We will ensure that your feedback is passed on to our customer service department. We have opened a ticket with the number 845875. They will get in touch with you as soon as possible. Best regards.

Noté 5 sur 5 étoiles

Photo heart shaped fridge magnets

I ordered 6 x heart shaped fridge magnets and followed the instructions for attaching the photo (due to the shape). It was one photo that I uploaded.
There was a little wait, as the product is not made in the UK, but the quality was excellent and was just as described on the website. I was really pleased with the outcome.

6 août 2021
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Hi JW,

Thank you for your kind review.

We're glad to hear that you had a positive experience on our website.

We hope yo see you again soon :)

Best regards,

Wanapix United Kingdom

Noté 5 sur 5 étoiles

Quality of the highest degree

Quality of the highest degree! Quick arrival & made my brother very happy at Christmas. Thank you.

3 août 2021
Logo de Wanapix United Kingdom

Réponse de Wanapix United Kingdom

Hi Jason,

Thank you very much for your review. we're happy that you had a good experience and that your brother was happy with his gift.

We hope to see you again soon.

Best regards,

Wanapix United Kingdom

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