Terrible organisation
EDITED TO RESPOND TO UNFOUNDED ACCUSATIONS OR RACISM.
Original Review: Terrible organisation, poor quality teaching, nasty little business. I cancelled for my child after one term, but was continually charged for a year (£675). When I flagged this unlawful charge the business acknowledged the problem but did nothing. I followed up a month later at which point my money was finally refunded, and I received a nasty email having a go at me despite doing nothing wrong. A horrible little business I wouldn't want my kids anywhere near. The team are arrogant and incompetent.
Addendum. In response to the WSG response below. I am happy to confirm the amount was £675. I cancelled the contract Dec 22nd. I continued to be charged (see other review for similar problems) until October 1st the following year. When I brought the issue to the businesses attention on Oct 4th, it was acknowledged and i was told it would be sorted. Nothing happened, no refund, no correspondence. I reiterated the mistake on Oct 27th, at which point I was finally issued my refund. So no. It was not dealt with immediately. During this process i also received abusive emails labelling me 'pathetic', 'sickening', lacking 'integrity' and 'racist' - all for pointing out I had been overcharged. I have not been contacted by the police, but would welcome their contact as the accusations of my racism the business have made are completely unfounded. Again - see other reviews for how this company uses accusations of racism to try and get there customers to remove negative reviews.
30 octobre 2024
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