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As seen on Auspex Tactics, Tabletop Titans, Tabletop Tactics, and more! Wargame Portal is your one-stop shop for all things tabletop wargaming. We offer a wide selection of miniatures, terrain, hobby supplies, and exclusive 3D printed products. Veteran-owned and community-focused, we’re committed to excellent service, fast fulfillment, and supporting your passion for the hobby.
408A Gunter Ave , 35976, Guntersville, Etats-Unis
3,4
16 avis
N'a pas répondu aux avis négatifs
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Put in a pre-order of an item a month ago. Got an email saying the order was canceled with zero explanation. Now the item isn't available for preorder anywhere else because its close to release.
Definitely won't be using this site again. Would caution anyone else as well.
I've been a Wargame Portal customer for a little over a year. I have yet to have a negative experience. I found the store through an online advertisement and decided to give them a chance. My purchase was shipped promptly and in great condition. They have become my go to for online purchases since. I cant recommend them enough. * Date of experience is from my last online order.
Clearance items can include open box items but are not labeled as such. I purchased three clearance items when they arrived one of the items was open and had incorrect contents. I reached out to customer service who has attempted to resolve.
Items were ordered June 26th and shipped July 8th with expedited shipping.
Edit: the company is doing its best to assist so I am updating my review to reflect this.
Réponse : Wargame Portal
According to our records, no one in our staff told you to "pound sand." You claimed that the item was missing on 07/18, we sent an e-mail to the vendor's support network on the same day, and are awaiting a response on replacement.
In regards to the shipping, yes, we did drop the ball there. The items were at our in-store location and required a transfer that should have been done faster. Items were, as stated, shipped at our Express rate once they were transferred over.
Your e-mail traffic with us clearly shows we are trying to work with you on resolving this issue on your clearance items, going above and beyond our normal clearance policies.
Sharing my experience with an online order.
I ordered a Warhammer model to be delivered, and after waiting so long I decided I wanted to cancel my order. After an email request to cancel my order went into the void I called in to the physical location for the woman to tell me she can't handle online orders. And then she told me to email them again.
So I find a number that does handle them and the guy on the phone was super condescending. He said the model was on back order and insisted I missed it. Even if that is the case your website should make it very obvious that's the case or I wouldn't have wasted my time.
I'm looking at their website now, and as before it does not say "backorder."
Your customer service skills and attitudes are terrible.
If you're reading this review as a potential customer, buy your models from Amazon.
This isn't "libel" this is feedback from a potential customer you should've shown a minimal amount of respect towards.
Disappointing but amazon also ended up being cheaper.
Edit: You can absolutely claim your rep handled this with respect and professionalism but his tone was full of condescension and contempt for your customer. I'm leaving this review up.
Réponse : Wargame Portal
We understand your concerns and would like to clarify a few points to ensure transparency and clear communication to those reading your review.
It appears there may have been some confusion regarding the nature of your order and the contact information listed on our site. The number you called is clearly labeled as the Game Hall, while our webstore includes a separate number specifically for Online Customer Support.
Regarding the item in question, it was listed as a backorder at the time of your purchase. On our previous site theme, this was clearly indicated in bold red text beneath the item description, stating a 10–14 business day fulfillment window (you had allowed 9 business days to pass as you ordered on March 29th (a Saturday which we aren't open on)) . Our current site theme also reflects this status through a “Reserve Now” badge both on the product image and within the product page, accompanied by a clear explanation of what that badge signifies (Item Badge Legend on each item page at the top). Additionally, when added to your cart, the item again displays the expected fulfillment timeframe and indicates it is a reserved product.
We sincerely apologize for the delayed email response. During peak periods, our response time can be 2–3 business days. In this case, you contacted us on the 8th originally and called us on the 10th, which falls within our standard response window.
We have reviewed the recorded call, and our representative maintained a courteous and professional tone, provided accurate information, and promptly offered a refund without hesitation at your request. No one attempted to badger you into keeping the item, and we provided a rapid response cancelling and promptly refunding the order.
While we regret that your experience did not meet your expectations, we believe the information was clearly communicated at each step and handled professionally throughout. If there's anything further we can assist you with, please don’t hesitate to let us know.
Customer service is top notch. Amazing prices.
I ordered the Kroot hunting pack box from them. It’s over 3 weeks later than the advertised delivery date and I still haven't received it. When I asked about starting a refund process as my package is obviously lost. I was told that "It is not part of our policy to refund solely because packages are delayed though as that’s the fault of the carrier and not us." and I would not receive a refund or be sent a replacement until "Once we have confirmation that the package is lost from the usps or returned to sender". As I mentioned the item is three weeks late and there hasn't been any updates on starting a refund process or even sending another Kroot box, despite me asking multiple times. It seems likely I will not receive any refund of any kind and that I'm just out $187. I will never use their service again. They have poor customer service and there is no guarantee you will even receive what your ordered.
Réponse : Wargame Portal
You were reached out to, multiple times and the claims process was already started. You signed the affidavit to get the process started and go on the record as participating in our claims and refund process.
Continued libelous reviews will be ignored.
Easily the best US based retailer for Warhammer! Super good to work with, and got my order fast! These discounts will make it a lot easier to enjoy this hobby then buying directly from GW!
The customer service here is the best I’ve seen in the business. I’ve placed 3 orders here, and each time they sent me a personalized email to confirm the order and explain the status. If I replied to that email they always got back to me very quickly (under half an hour!), and had some fun things to say on top of just their clarification. Their special order program is fantastic too.
I bought some in-stock paint after seeing Wargame Portal affiliated with two different YouTube creators I follow, and I was very pleased with the result. I will definitely be back for dice and models.
No complaints from orders and products I’ve ordered from them.
After realizing my old paints were as ancient as a dungeon dragon, I scoured the realms for a replacement. Lo and behold, the Wargame Portal shone like Excalibur in the mist. Placing my order, I awaited the arrival of my color cavalry, complete with free shipping. In a mere blink of a beholder’s eye, my paints arrived, nestled in a fortress of packing materials. The speed of delivery and attention to detail were a critical hit! As for the paints themselves, let’s just say they’ve become my new muse, but that’s a tale for another quest!
TLDR: Fast and Safe shipping, will order from them again.
I've ordered paints and miniatures from a handful of online retailers but this has been the best experience bar none. I've never seen anywhere individually plastic wrap paints for securite transport nor ship any product this fast and with such snappy communication. An absolute 10 out of 10 experience, these guys have earned my patronage forever.
WGP is by far the cheapest place to get anything from GW, and from what I've seen, everything else tabletop. Even when GW is slow to fulfill, WGP will keep you updated on your orders status and even adjust shipping and refund you if you desire. Definitely the first place I look from now on for all my tabletop needs. If your a active duty or a veteran, you would be insane not to use GWP, due to their generous military discount on top of already marked down products.
No damage, fast shipping. Really loved the shredded cardboard packing, I've never seen that before and thought it was a clever recyclable use of extra material.
Great experience with Wargame Portal...chatted directly with the company on questions regarding stock and my order shipped that afternoon. Communication and speed are strengths. Offered to order anything I needed for my project. I am all in with Wargame Portal now. Also, servicemember friendly!
Everything about shopping with Wargameportal has been excellent - communication, shipping time, prices, packaging : all of it has been a truly fantastic experience and I'll be using them for as much as I can going forward. Highly recommend to anyone in the hobby and Ill certainly be spreading the word amongst my friends. Thank you!
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