WatchcollectionistAvis 

Awful scamming company! Ordered a watch winder. It arrived 4 weeks late and was the most plastic tacky thing ever! I asked for a return on which I was asked to send pictures. I did so and never heard from them again. Took my money and left me with something unusable!

Bought a watch box for my son for Christmas. Although well within the stated 5-7 days, the item didn’t arrive until the middle of January.
When the package was opened, the glass was cracked and the catch came off in my sons hand.
Tried to contact them for a refund numerous times with their WhatsApp, e-mail and even tried the phone number in the US. Absolutely no response.
After taking it up with my bank, and taking photo evidence, email proof etc etc they finally responded to my bank and said they believed the charge to me still stood!!!
Now nearly 4 months on am still waiting for a resolution!
DO NOT BUY ANYTHING from this company!!!!

DO NOT BUY FROM THEM ITS A SCAM!

I had bought a watch winder and had issues with delivery the same as everyone of the people in these reviews, it shipped from hong kong, arrived well after Christmas with a US plug on it so that delayed the thing getting used only to plug it in and it worked for 2 minutes then never again. I’ve been back and forth trying to make contact which takes weeks at a time for a reply, they agreed the item did sound faulty but now they havent went radio silent and i have received no reply when i had sent over a video proving the item was defective!

Shambles of a company i hope they get what they deserve as i’ve been scammed out of over £200 from them for a pile of cheap crap that doesn’t work!

Interesting update.
To ensure that no one else finds themselves on the receiving end, please see some further detail below. Put simply, this company appears to want to try to continue its apparent scamming by bleating about how it wants the Trustpilot review removed, by - wait for it - suddenly re-emerging and saying that the item is now BACK IN STOCK!
In the spirit of transparency, the email exchange is below.
"Dear Customer,
We sincerely apologize for the lack of response from our side.
We experienced a temporary stock shortage, combined with an unusually high volume of customer messages, which unfortunately caused delays in our communication. Please accept our apologies for this inconvenience.
Good news: the product is now back in stock.
👉 If you wish, we can proceed with immediate shipment of your Leather Watch Box.
👉 Alternatively, we can of course issue a full refund, depending on your preference.
Please let us know which option you would like so we can resolve this matter as quickly as possible.
Additionally, if this solution resolves the issue, we would greatly appreciate it if you could update or remove your Trustpilot review, as this would mean a lot to us.
Once again, we apologize for the inconvenience and thank you for your understanding."
I responded as follows:
"Thank you for your message.
If you can indeed ensure that the item is shipped and I then receive it as described, I will amend the Trustpilot entry.
Please confirm when it has been shipped, noting that I previously received an email from you stating that it had been shipped and it was allocated a tracking number.
Given the above you will understand my concern as to whether the item will materialise."
I noticed that this came from an email address with an additional 'n' in the address. Raised this with them. Response...
"Dear ,
Thank you for your message and for taking the time to explain your concerns — they are completely understandable, and we appreciate your patience.
Regarding the email address: you are correct. The additional letter “n” in the sender address was due to a technical configuration issue with our contact email, which has now been corrected. We apologize for any confusion this may have caused and confirm that this message is indeed from us.
Concerning your order, we would like to clarify the situation transparently. Due to the temporary stock shortage previously mentioned, an earlier notification was sent prematurely with a tracking reference before the item physically left our warehouse. We fully acknowledge that this should not have happened, and we sincerely apologize for the inconvenience and loss of confidence it may have caused.
We can now confirm that the Leather Watch Box is available and ready for dispatch.
Once the item has been shipped, we will immediately send you the confirmed tracking number along with the carrier details, so you can follow the delivery step by step."
Rather than risk giving any further account details to them I asked that they now send to me as they had assured me that the item was now IN STOCK.
This was 23rd January. By 29th January, still nothing, so I wrote in the following terms:
"I am writing further to your previous emails when you assured me that the item was in stock and you stated:
👉 "If you wish, we can proceed with immediate shipment of your Leather Watch Box."
I confirmed that this was my preference. However, we are now a further 6 days on and there is still no indication that the item has been shipped.
Please advise me of the position by return email.
You will understand that the Trustpilot review will not be removed or amended until such time as the item has been received."
As of today's date we have nothing. Unsurprisingly, I have had no further response to my chasing email of 4th February.
So, it looks like the option is now to ramp matters up.
Can't believe I fell for this.

Placed £159 order on 19th December for two items. Delivery was ‘guaranteed’ to be by 23rd December.
Unlike other reviewers, my items were actually dispatched! However they were not ‘in transit’ until 23rd December…….from China. So there was no way were they going to arrive on time.
The package was delivered on 29th December.

I need to return one item to the value of £79 and have not received any response to any contact that I have made. I considered sending the item to the USA address I found on the website, however I think this may be a bit of a ghost address and it’d be highly unlikely I’d receive a refund if I did.

Do not trust them.
Do not order from them.
The website looks good but is very dishonest. Annoyed with myself for falling for this as I normally do a lot more research first. Live and learn.

Again like all the other people on here, goods ordered 16Dec with a delivery time is 5 - 7 days , still nothing delivered on 17 Jan. No response to emails and phone just rings out. Don’t be fooled by the 4.8 so called trust pilot score they are advertising. TOTAL SCAM

I ordered a watch box on 17th December and the delivery was showing as 22nd December. The money was taken from my account on 17th December and I have not heard a thing from the company since. The links supplied do not lead anywhere....page not found!! I emailed the support @ address given but no reply. Looks like I have also been scammed.

Great website, reviews etc, money gets taken, no tracking information provided, contact phone number goes to a random person who has nothing to do with so called company, no reply to any correspondence, think I’ve been scammed