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Noté 5 sur 5 étoiles

Just had to write another review after reading some of the negative reviews on trust pilot.i have been on keto diet for about 2 years ,the one thing I missed on the diet when I first started it was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The caramel granola is fab. Complements Greek yoghurt so well. The seeded bread, best eaten without toasting, but lovely either way. I had a question, answered almost immediately by an excellent c... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Waste of money… I’ve purchased a loaf and two bagels to try them out. They arrived several days later delivered by Royal mail. I tried one bagel and two slices of bread, next morning both bread and re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. T... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de produits diététiques
  2. aussi dans
  3. Boulangerie

Écrit par l'entreprise

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


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4,1

Bien

TrustScore 4 sur 5

210 avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(210)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Loving the bagels!

Loving the Heylo brand, really rate the bagels. I’m eating the Weight Watchers diet so these still mean I can eat bread on my diet and they don’t taste of cardboard like some other brands do!

17 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We’re so happy to hear that HeyLO! goodies are working well with Weight Watchers! And that you’re enjoying them. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

Good quality products

Fast and efficient delivery with a good selection of low carb products

3 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Fab to hear that you’ve had a great HeyLO! experience. That’s what we’re here for! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

HEYLO: Where Outstanding Service Comes as Standard

From start to finish, my experience with HEYLO has been nothing short of outstanding. It’s rare to come across a company that blends genuine warmth with real professionalism and AMAZING products, but HEYLO absolutely nails it. Every order feels personal, thoughtful, and refreshingly human — no scripts, no fuss, just people who genuinely care about getting things right.

Their communication is clear, timely, and reassuring, and you always feel like you’re in safe hands. Nothing is ever too much trouble, and they go above and beyond to make the whole process smooth and stress‑free. In a world where good service is becoming harder to find, HEYLO stands out as a company that truly values its customers.

I wouldn’t hesitate to recommend them — if you want a team that creates amazing products and delivers with heart, HEYLO is the one.

2 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks very much for sharing your lovely review! 🙏💖 We’re thrilled that you had a fab HeyLO! experience and are enjoying your low-carb goodies. As a small business, our customers are at the heart of everything we do and we appreciate your support so much! Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

The best alternative to bread when…

The best alternative to bread when you’re watching your carbs. Speedy delivery

17 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It’s great to hear that HeyLO! goodies are working well for your carb intake. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Noté 1 sur 5 étoiles

If you ask a question they ignore you

When you try to ask a question of this company on Facebook, two things happen, first the post you make disappears, which leads me to think they remove it somehow and secondly they ignore the question. This is now leaving me to think they want to take advantage of people who think they are getting something great to help with lowering sugar and things. You get the same effect from Warburtons Tiger Bread and that is 4 times cheaper.

10 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,
We’re sorry to hear that you didn’t get a response to your query. We aim to respond to all messages within 24hrs. If there’s something we can help with, please drop our friendly Customer Service team a message at heretohelp@weareheylo.com
Please be assured that our carb counts are lab-tested and thousands of customers have added HeyLO! goodies into their routine after seeing such fab results in their health and blood sugar control – compared to a regular supermarket loaf that's usually packed with carbs.
Please let us know if we can help further.
Kind regards,
The HeyLO! Team

Noté 2 sur 5 étoiles

The product has little taste

The loafs are very small with a premium price, so very expensive and unsatisfying. The bread has little taste, so do not expect the satisfaction of sitting down to a slice with butter, so disappointing. The cinnamon has a little more taste.
The experience was like eating a bland filler. There was little substances to the bread, and had no satisfaction when eaten. It is something to hold other food while you eat it and adds nothing but very small slices at very premium prices.

Thank you for your reply I will finish the bread I have bought and update my review accordingly, perhaps my expectations were to high.

6 mars 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

Soo tasty 😋

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinnamon loaf and all I can say is it’s delicious. Slightly higher on carbs so will be used as a treat a couple of times a week 😋

28 février 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It makes our day to hear that you're enjoying HeyLO! goodies and they're working well for you. Wishing you well on your low-carb journey and thanks so much for sharing. Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

I love bread and I used to eat it every…

I love bread and I used to eat it every day. Because I have diabetes, my blood sugar levels were very high. I started buying HAYLO bread and having it as toast each day, and I’m very pleased because my blood sugar does not spike when I eat it.

I’m happy with this bread and plan to have it delivered every two weeks on a subscription. I’m really looking forward to continuing with it.

2 février 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're so happy that you're enjoying HeyLO! goodies and they're working well for you. And thanks so much for sharing your feedback! Happy Toasting!
Kind regards, The HeyLO! Team

Noté 1 sur 5 étoiles

Taste and texture not nice

I bought 2 loaves of the white bread. One is still in the freezer and will never be used. Even though it's expensive I would have bought more if it tasted ok. But it doesn't taste very nice at best it could be described as bland. But it was the texture that really got me . Couldn't possibly eat it as a sandwich, so I tried toasting it. Slightly better but the texture even toasted is like eating wet bread. I certainly won't be ordering it again and wasted over £10.

20 janvier 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Noté 1 sur 5 étoiles

Tried as a replacement for hi-lo bread…

Tried as a replacement for hi-lo bread which seemed to have disappeared. Did not have high expectations as low carb bread is never as good as real bread.the white bread was like eating polystyrene, chewy with a bad after taste. Tried toasting it and thought that will sort it.. nope, still very bad. Not sure how 70 percent of reveiws are giving this five stars that’s impossible. You need to improve the taste and texture of the bread. Copy hi-lo recipe and aim for slightly more carbs if it helps make your bread edible. Not a pleasant experience sorry. Would have ordered monthly if any good. Jmo

11 janvier 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Noté 3 sur 5 étoiles

Products good, but arrived late, all refunded in the end

I ordered low carb products from Heylo, i even paid extra postage for a quicker delivery, and my order arrived late, heylo refunded me ,

5 janvier 2026
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Following your request, your refund was processed same day and should show in your account shortly after bank processing. Please accept our apologies for any confusion and if our email message to confirm this didn’t reach you.

As your order had already despatched before the request to cancel, this should be arriving with you shortly. We cannot accept returns for health and safety reasons so please keep this with our compliments.
Kind regards,
The HeyLO! Team

Noté 2 sur 5 étoiles

Nothing like bread

I bought a normal loaf, pittas, wraps, crackers and buns full of enthusiasm, and sadly wasn’t rewarded. The texture and taste is way off. Ive tried to pretend as much as possible it’s normal bread but I can’t lie to myself any more. It’s just not nice.

29 décembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy your goodies as much as many of our other customers do. Please let our friendly customer service team know and they will sort this out for you.
Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

Customer service is amazing

I have tried a few different brands of Keto friendly bread and this is the best ive found. Reading other reviews saying it doesn’t taste like real bread… well, of course it doesn’t - it’s keto, not a bakery loaf 😄 But it’s still pretty close in my opinion and definitely hits the spot when you want a sandwich or cheese toastie!

Also the customer service team is really great - i did have an issue with my order but they responded very promptly and sent out replacements immediately free of charge.

I will continue to use Heylo as my keto bread supplier :)

1 septembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're thrilled to hear that you had a fab HeyLO! experience and are enjoying your goodies. Thanks very much for sharing your feedback. If we can ever help again, please let us know.
Kind regards, The HeyLO! Team

Noté 1 sur 5 étoiles

Disappointing

Really disappointing product. Having read reviews and done my research as well as I could, I placed an initial order; a selection of products to give it a really good test. Flatbreads, rolls, loaves of 'bread' of different sorts and some crackers.

I tried the crackers first with some cheese; essentially these are a conglomeration of seeds bound together. They were fine. Theye cost, however, over ten times as much as ones I already make for myself and were not any better.

Then the different breads. Without fail most of them started out well - decent mouthfeel but 'different' somehow and definitely not the flavour of real bread. Then - again without fail - the mouthfeel, taste, texture, basically every aspect of the product became unpalatable.

I understand high prices for a small business developing a new product. I do not understand a company daring to release any edible product that not only does not resemble what it is attempting to copy (other than in shape and colour), but actually tastes bad. Anyone who gives these products five stars is mistaken. I shan't get back my money, but I shall not be making the same mistake.

18 décembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy your goodies as much as many of our other customers do. Please let our friendly customer service team know and they will sort this out for you.
Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

HeyLo Bread

I ordered the bread bundle plus extra and the free bagels. Love this product highly recommend especially if eating very low carb. Customer Service Carolyn was very helpful and responded to my emails very quickly. Long may they reign fab company and lovely products. I Thank You.

30 novembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're so happy that you had a great HeyLO! experience. Hope you're enjoying that bundle! Thanks so much for trying us out and sharing your feedback!
Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

Probably the best low carb bread out…

Probably the best low carb bread out there. Tasty and doesn’t crash your energy. A good thing when starting out your day and want to remain focused

25 novembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Fantastic to hear your feedback. It's great to hear that HeyLO! goodies are working well for you. Thanks for sharing! Kind regards, The HeyLO! Team

Noté 1 sur 5 étoiles

Harmful Additive

I ordered this bread as I’m on a health journey right now. I’ve been avoiding bread altogether but saw this and thought I could reintroduce it. After scanning the bar code on Yuka, I can see that it contains an additive called Potassium Sorbate which is linked to DNA damage, liver damage, weakening of immune system, intestinal inflammation, disturbance of gut, impairment of sugar regulation and degradation into toxic compounds. This additive has been found to worsen diabetes too! I thought that by ordering something direct that it would be additive free, but if it needs to contain them, why that one?? Since I’d bought it already, I tried one of the bagels with avocado and was hungry again within the hour. If I’d eaten just the avocado I probably wouldn’t have been.

So if you’re cutting out sugar, this bread is to be avoided as there’s something not right here. I shall be throwing the rest away. What a waste.

7 novembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,

Thank you for your comments. We appreciate hearing customer feedback and are always looking for ways to improve.
Please be assured that all our ingredients are high-quality, widely-used and UK regulated. Any preservatives are naturally sourced and used at the bare minimum. This helps keep bread fresh without compromising quality or nutritional value.
All our ingredients are listed on packaging and the HeyLO! website. If you have any further questions or need more information, please feel free to reach out.

Kind regards,
The HeyLO! Team

Noté 5 sur 5 étoiles

Lovely Bread and rolls

Lovely Bread and rolls. Also liked chocolate brownie.

8 septembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thank you for sharing! It's great to hear that you're enjoying HeyLO! goodies. Kind regards, The HeyLO! Team

Noté 5 sur 5 étoiles

Absolutely changed my life

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just received my second order, yes it’s more expensive but so worth it for the low carb/ sugar foods. Buy it, you won’t regret it.

3 septembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It makes our day to hear that your HeyLO! goodies are a help on your health journey. Thank you very much for sharing! x

Noté 5 sur 5 étoiles

Just enjoyed the new lighter white…

Just enjoyed the new lighter white bread. Have found out 'Heylo' have taken out the palm oil, which to be honest has made a massive difference to the bread. It now tastes like normal bread. Before my husband used to struggle with the bread sticking in his throat. Thank you Heylo it's a winner for sure x👍

2 septembre 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Wonderful to hear that you're enjoying your HeyLO! goodies. Thank you very much for sharing! x

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