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Noté 5 sur 5 étoiles

Just had to write another review after reading some of the negative reviews on trust pilot.i have been on keto diet for about 2 years ,the one thing I missed on the diet when I first started it was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The caramel granola is fab. Complements Greek yoghurt so well. The seeded bread, best eaten without toasting, but lovely either way. I had a question, answered almost immediately by an excellent c... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Waste of money… I’ve purchased a loaf and two bagels to try them out. They arrived several days later delivered by Royal mail. I tried one bagel and two slices of bread, next morning both bread and re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. T... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de produits diététiques
  2. aussi dans
  3. Boulangerie

Écrit par l'entreprise

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

210 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(210)

57 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Can't recommend enough!

Web site is easy to navigate, orders are delivered quickly, products are amazing!

14 février 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks so much for your comments. It makes our day to hear that you're enjoying Heylo bread. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery, well packed.
Fruit bread is felicious. I froze the tolls, bagels and wraps as we are off on holiday. Will try them on our teturn

11 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Game changer

Game changer for diabetics. I can’t believe the results with this bread. No massive spikes and it’s tastes good as well. I have tried the rolls the bagels and the brown slice so far and whilst expensive it’s very good

13 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Being diabetic and being a little…

Being diabetic and being a little cuddly I can’t not have this bread. It’s tasty it’s filling and I love it. Yes it’s may be a little expensive but you get what you pay for. That’s called excellence to me. I can eat more of the foods I love and now I’m more than happy. I recently ran out out over Xmas and you’d think it was the end of the world. Ha ha, anyway Thankyou for introducing my favourite food and for continually sharing new products and new ideas.

11 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Not what it says on the tin..

Bought the starter bundle (white & seeded loaf) The white loaf went straight in the bin! It tasted like plastic with a fibre texture. The seeded loaf was ok toasted and tasted less like a biodegradable plastic bag. Unfortunately for the price and taste you need to do a lot better.

15 décembre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Noté 4 sur 5 étoiles

I found the brown bread with seeds

I found the brown bread with seeds a bit like cardboard. The white , although very soft, was much more palatable.
I didn’t know the bread had been sent as there was no notification. This could have been why the brown seeded bread wasn’t very good.
Nothing comes to my front door ,it is accepted by the concierge so unless I go to reception I never know.

10 janvier 2025
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks very much for your feedback. We're happy to hear the Lighter White Loaf worked best for you. However, we're so sorry that you didn't receive notification. We absolutely understand how important this is and wouldn't want you to miss your order! Order and shipping notification is out with every order - please feel free to contact us at heretohelp@weareheylo.com to check we have your correct email and ensure there are no further issues. 😊Kind regards, The Heylo Team

Noté 1 sur 5 étoiles

Arrived with mouse droppings!

I have enjoyed this bread, but of my last three deliveries two consecutive arrived mouldy and last night's arrived infested with mouse faeces and the bread inside destroyed by the rodent which had been in the box. Had a very standard apology and an offer of replacement or refund, but Heylo lay the blame on Royal Mail for the issue and are not taking responsibility for using a carrier which has not got good food hygiene standards. I won't be buying again.

11 décembre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,

We're so disappointed this has happened with your order. Please accept our sincere apologies. Please be assured that all our facilities are food standard and regularly inspected, and this damage has not occurred at our warehouse. However, we absolutely understand your frustration as this is unacceptable to have happened to your order in transit. Even though Royal Mail do offer delivery services for fresh goods, we cannot, unfortunately, control their standards and procedures – as is the same for most UK couriers.

However we will always replace or refund any Heylo items that don’t arrive in top condition, and we do follow up every instance of damage with Royal Mail.

We hope the refund and additional offer to also replace your order goes some way to an apology and showing how seriously we take your complaint. If we can help any further, please do let us know at heretohelp@weareheylo.com. Once again please accept our genuine apologies for this issue.

Kind regards,
The Heylo Team

Noté 5 sur 5 étoiles

This is my 4th purchase.

This is my 4th purchase. White rolls and white bread are delicious and really resemble normal bread. I try to limit sugar and carbohydrates, but I can't really give up bread. I just love it 😂 Thanks to such "substitutes", the diet can also be pleasant 😊
And as always very fast delivery 👍

4 décembre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It's fantastic to hear that you're enjoying Heylo breads! 😊Thanks very much for sharing.💜

Noté 5 sur 5 étoiles

A lot of low carb products I’ve tried…

A lot of low carb products I’ve tried have been expensive and disappointing to say the least. Heylo is the first place I’ve found that has tasty low carb products that are worth every penny. The bagels are yummy and make such an easy lunch to throw together with cream cheese for work. I am more than impressed and will continue to be a regular customer. It’s also worth mentioning their prices are very fair compared to similar greedy company’s that charge £10 for a load of low carb bread.

12 novembre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It makes our day to hear that you're enjoying Heylo breads! 😊Thanks very much for sharing.💜

Noté 4 sur 5 étoiles

great customer service

prompt delivery well packaged
good value product
invaluable for a low carb diet to help with weight loss or diabetes control
helpful staff
great customer service

11 novembre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, 😊Thanks very much for sharing your positive Heylo expereince.💜We love hearing that Heylo breads are working well for you!

Noté 5 sur 5 étoiles

Heylo’s low carb white bread is…

Heylo’s low carb white bread is delicious and now in our menu. Great alternative for those on a low carb diet. Delivery is fast so don’t have to wait that long.

28 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, It makes our day to hear that you're enjoying the Heylo Lighter White! 😊Thanks very much for sharing.💜

Noté 5 sur 5 étoiles

I’m so happy I found Heylo

I’m so happy I found Heylo. Ordered twice already and will order more! Great bread substitute and the granola! I’m addicted :)

1 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, We love hearing that you're happy with Heylo breads and granola! Thanks very much for sharing.💜

Noté 5 sur 5 étoiles

Heylo is so tasty and substantial

Heylo is so tasty and substantial. The bagels and rolls are the best I've ever tasted.
I had not eaten normal bread for ten years and had lost the taste for it!

1 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks very much for sharing.💜 That's great to hear that you're enjoying Heylo breads.😊

Noté 5 sur 5 étoiles

Love Heylo seeded bread and bagels

Love Heylo seeded bread and bagels. Some of my regulars since starting Keto/Low diet. Also cost-wise found it much more affordable than most of the other brands.

23 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks very much for sharing.💜 We love hearing that Heylo breads are working well for you.😊

Noté 5 sur 5 étoiles

Highly recommended

Heylo’s keto bread and buns are praised as a delicious low-carb alternative to regular bread. They have a similar texture and taste to traditional bread, making them an appealing choice for those following a keto diet. With a focus on high-quality ingredients and maintaining a familiar bread experience, they provide a satisfying option without the high carbohydrate content, supporting a low-carb or ketogenic lifestyle while still enjoying favorite foods.

17 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks so much for sharing! It's great to hear that you're enjoying Heylo bread.💜😊

Noté 5 sur 5 étoiles

The absolute best low carb bread out…

The absolute best low carb bread out there. The cinnamon raisin is SOOOOO good! The pizza dough, the buns - they are all excellent. The customer service and delivery have been exceptional too. I can only give them 5 stars. Excellent products and company.

23 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks so much for sharing your lovely review! It's great hear that you're enjoying Heylo bread.💜😊

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