Orca Call Answering Avis 13

Thankyou for all the help with our business over the past 2 years.

Quick and efficient set up, cost effective and find the multiple call answering great.

We used orca to answer the calls for us when we weren’t in the office. Very effective and a joy to work with.

Very impressed with the team. Onboarding was very smooth! Had a few minor issues on my end, but the folks helped me figure out what I was doing wrong!

Would highly recommend!

From the CRM to the Live Chat Orca has us covered. Got a free trial which which lead to us signing up for the services and the business has benefited since.

The setup process was straightforward, with clear communication and a tailored script that reflects our brand tone. Any small tweaks have been implemented quickly, showing that the team genuinely listen and care about getting things right.

I used orca just for my live chat on the website. They handled all my enquires quickly and it took loads of pressure off me.
Appreciate all the help thank you and would recommend to others!

Worked with Orca on a number or projects and can't fault the team and service received.
Would highly recommend, everyone I have dealt with have been lovely, approachable and very knowledgeable.

Orca are an excellent call answering and live chat partner – responsive, friendly and completely aligned with how we want our customers to be treated. Highly recommended to any business that wants to improve customer experience without increasing in-house headcount.

Working here was a nightmare from start to finish. Training lasted only three days, which was nowhere near enough, yet I was expected to instantly know everything. My trainer, Billie, was ineffective, and the notes I took while shadowing were later dismissed by Laura, the supervisor.

Laura was by far the most toxic supervisor I have ever encountered. She was aggressive, hyper-critical, and seemed determined to make my job unbearable. On three separate occasions she reduced me to tears. She would compare me to other employees, ask me if I “even wanted to work here,” and criticise me for things as petty as “sounding tired” — even though I was handling around 200 calls a day, five days a week. She nitpicked constantly yet had no issue calling me on my days off to pressure me into overtime.

On top of this, I strongly felt I was treated unfairly as a person of colour. Out of about 30 staff, there were only three of us, and by the time I left, two had already been pushed out. I often felt singled out and held to a harsher standard than others. For example, whenever I tried to transfer a call to Zena in housing, I would sometimes be left waiting for nearly a minute while she chatted in the background or dealt with personal noise like children crying. I’d have to resort to emailing instead. Yet she never seemed to get in trouble for this, while I was pulled up immediately for even the faintest background sound. Even Laura herself admitted at one point that Billie was unprofessional and unhelpful.

The pay is insultingly low, especially considering staff have to buy their own supplies. The only positive was Gemma, who was genuinely supportive and kind. Unfortunately, one good supervisor cannot make up for a company that destroys morale and treats staff with zero respect. Based on my experience, I would strongly warn others against working here.

Working here was a nightmare from start to finish. Training was only three days which is nowhere near enough ,yet they expected me to instantly know everything. My trainer, Billie, was completely ineffective. The notes I took while shadowing her were apparently “wrong” according to Laura, the supervisor.

Laura was by far the most toxic supervisor I have ever met. She was aggressive, hyper-critical, and went out of her way to make my life miserable. She made me cry three times. She constantly criticised me, even telling me I “sounded tired,” as if anyone could sound cheerful while taking 200 calls a day, five days a week. She complained about the tiniest things but had no problem calling me on my days off to push for overtime.

The pay is insultingly low, especially considering you have to buy your own supplies. If you are a person of colour, expect even worse treatment ,I lived it. Even Laura herself admitted that Billie was unprofessional and unhelpful.

The only decent person there was Gemma, who was supportive and kind. Sadly, one good colleague cannot make up for a company that destroys morale and treats staff with zero respect. I would strongly warn anyone against working here.

Mark, Sarah and Dave have worked with myself for around 18 months on a number of projects. My own experience has been nothing but fabulous. The team at orca are professional, and provide a very high quality service at what Is a fantastic pricing. I personally highly recommend.

We've used Orca for the last five plus years, over that period of time the service and quality has gone down.

They now outsource most of their call centre staff to the Philippines and the service is shocking.

When I've tried to work with them to resolve these issues they've ignored emails and then when we have left they've tried to slap us with a termination clause in their contract, which is from a previous company anyway.

In summary, we've had issues with them simply not answering our calls, getting the messages wrong and providing a terrible experience for our customers.

Avoid if possible.