Webb Garden Power Avis 

Some of the worse customer services I have ever encountered. See also webb mowers and Handy. Bought a self propelled mower, hit a stone which caused the blade to bend (not badly but it needed replacing) but I discovered the bolts threads were totally wrecked. It had been cross threaded during manufacturing and forced in with a windy gun or similar. These muppets are trying to claim the bolt bent by a minor impact, a lot less forceful than previous mowers have taken without issue. They are trying to hide poor build quality and selling goods not fit for purpose.

That is my original review to which they replied with a blatant gaslighting attempt. When I edited the review with a further emails from them they complained about "personal details". Suffice it to say I consider their (lack of) service manager to be as incompetent and dishonest as the company in general. Court proceedings have now been issued, as has a complaint to the ASA regarding dishonest advertising on their web site. All this for a warranty repair that would have cost them less than £50, it will now cost them more than 10 times that.

Also worth noting that positive reviews of the company seem to only have appeared in the last month since I pointed out to them their poor standing and they started replying to reviews. May be a coincidence but personally I don't believe in those. I would not be shocked if the positive reviews are not genuine.

Great customer service. Had a delivery query which was resolved very quickly over the phone. Product quality surpassed my expectations and the performance of my new mower is superb.

Bought Webb garden vac / blower previously had Flymo / borsch which I felt had mediocre performance being one speed and not adaptable for grass to gravel . In my opinion the Webb outperformed my previous units by a margin , its multi adjustable speed allows to adapt suction and blowing to suit your requirements.not only inexpensive but performance exceeds any previous units I have owned . Highly recommend

Purchased a Webb 40cm rotary lawn mower two year’s ago. The purchase offered a three year warranty. Thus, I was surprised that when a split washer failed, it held on one of the wheels, the company offered to sell me a split washer for £1.20 and charge £5.72 for carriage and packaging.
Since, they insisted that payment be a bank transfer, which required that a connection to my bank. This was not possible, because I was processing the order on my iPad and my bank details are on my iPhone!
So, I was required to telephone the spares department where I bought two washers for £5.90, including carriage.
Regarding other reviews on Trustpilot. I’m surprised how few there were. But after researching, I couldn’t discover where these were located! So, this review.
The mower performs ok and is cheap!

Purchased a Webb Walk Behind Blower and Vacuum (2023), and had nothing but problems. First machine was faulty and had to go back, then the main bag was faulty and the front buffer wheel snapped off. Replacement parts had the exact same issue 18 months on. Webb don't want to know. They clearly don't stand behind their products. If you want to use them, suggest only once or twice a year, not for the keen gardener. Very poor quality aftersales. Buyer beware.

Disgraceful Service. I had a Webb 58cm Walk-Behind Vacuum & Blower delivered on Friday and I assembled it over the weekend. I tried the engine out but after a couple of starts, the pull cord was locked in place and would not move. I spoke to a Webb 'Customer Service Agent' who was extremely unhelpful and directed me to a company who he told me look after B & S engines. They knew nothing at all about any warranty deal with Webb or B & S. I went back to the 'Customer Dis-Service Agent' and he 'verbally' shrugged his shoulders and told me he could do nothing for me. This machine hasn't even been used other than the original two test starts.

purchased a webb petrol tiller {rotavator} from screwfix and as these are the most expensive ones they sell you would expect quality, but it broke after just 15 minutes use. when the box arrived the first thing that hits you is the made in china on the side of the box so straight away you know its going to be poorly made, the plastic air filter box fell off from the vibration and the plastic fixings on it had shattered, there is also a flimsy plastic choke adjuster which literally snapped off on its own while in use rendering the machine useless. contacted customer service who basically said take it back as there are no upgrade quality replacement parts to replace the cheap nasty broken plastic parts. i don`t know when companies are going to learn that outsourcing manufacture to china is bad for quality and worse for the reputation of the brand just like dewalt are now realizing, but webb are doing just that and their reputation will plummet and i will now steer well clear of their poor chinese made products.