Webbs Garden Centres Avis 286

I recently ordered two plants which were on a special offer. They arrived reasonably promptly and were so well packed that they were in perfect condition. The plants were bigger than I expected and absolutely beautiful. Extremely satisfied.

The staff within the garden centre and restaurant were very attentive, helpful and knowledgeable.
As continued customers at your garden centre we felt it prudent to just send an email to remark on the helpful and delightful member of staff who served us in the restaurant today . Rebecca was so pleasant with a very happy disposition as was a member of staff at the customer services desk; we are unsure of the member of staff’s name but she assisted us at approximately 1.30 pm today.

It is always a pleasure to frequent Webbs and with the helpful and happy greeting we receive we shall continue to do so.

Very happy with my purchase.
I received the two plants I ordered within a couple of day, the plants were as described.
Packaging was exceptional. Very happy with my purchase and will order again in future.

I am so delighted to have discovered Webbs Garden Centre. The prices of the plants are so competitive and always arrive well packaged, protected and in exceptional health.
My favourite online discovery for plants.

Delivery took longer than expected , on arrival every plant was snapped, one plant snapped at root completely destroyed plants. Box was a disgrace when it arrived.
Photos as well for proof

Edit- after response over email , a full refund was made. Benefit of the doubt that courier didn’t handle the package correctly.

This is exactly how your retail experience should be. Just bought a Weber BBQ from Webbs at Wychbold, and Steve assisted us and was excellent. Lots of guidance, advice and options clearly described and a few cooking tips too! Very happy with experience and would definitely recommend anyone thinking of bbq to take a look at Webbs.

Food is good but very little considering the high outrageous ost

I ordered three large outdoor lily plants and must say they are beautiful,the packing was excellent,i was kept updated on delivery and will be ordering again, thankyou.

I recently purchased a couple of leucanthemum plants from Webbs and couldn't be happier.
The plants arrived in a few days in superb condition, well packaged to prevent damage and were actually much larger than my expectations.
I would have no hesitation in purchasing from this company again.

Purchased some garden furniture in store. The first issue was getting someone in store to answer my questions about the furniture and after asking 2 members of staff for help (who promised they’d find someone), we waited nearly 15 minutes then had to go and look for someone. Lady on the desk was helpful and the furniture was delivered quickly.

However, the parasol base was missing so I went into store thinking it would be easier to be told they couldn’t get access to the warehouse but would have it sent out via DPD next day delivery.

A week later no parasol base. Called customer services advised again they would send it out via DPD for when we returned from a holiday the following week.

Nearly a week after that still no parasol base. Called customer services was advised the same again, DPD next day and that I would receive confirmation of this.

Four days later (today) I called again as still no base. Was told it was due to be delivered within the next 2 hours. We were already out. Got home no card no communication.

Called the store and was told it was delivered to my neighbour. Great, or so I thought.

Opened the box and the base was cracked from one end to the other. Reported to customer services and told “it would be sorted”.

You walk into a Webb’s garden centre and it’s full of beautiful things and it’s a lovely place to walk around.

However, the customer service is awful. I never thought somewhere like Webb’s would be like this and it’s completely put me off.

Whether or not I receive a response saying it’s sorted and I’ll get another base does not detract from what has happened. It’s exhausting and time consuming having to chase people up to do what they should have done to start with. While staff members have been polite and professional there’s been no apology or acknowledgement of the issues raised.

After writing a poor review on Trustpilot ….Webb’s of wychbold have since contacted me and the issues I raised have now been addressed ….
I do agree that if you don’t bring poor service to their attention they are unable to right a wrong ….
So thank you.

excellent healthy plants, iv purchased from a lot of nurseries but webbs have the best packaging in the industry, buy with confidence from them

Great customer service in the cafe by Ana...attentive, quick, smiley and friendly.

Ordered a lovely garden table and 6 chairs. Unfortunately the fixings bag had split and were in the bottom of the box and we had a few washers missing. Spoke to Andy who has helped arrange replacement washers. Appreciate the quick service.
Love the table and chairs too, was a great price to make it even better!

Asked for product dimensions, was told warehouse team would get back to me which they still haven’t. Ordered bird bath anyway which arrived scratched, dented and is slanted when fully assembled. Packaging was damaged too. Emailed customer service that they will arrange a swapped item. No contact since then it is taking too long. Today I went on to the website to leave a review of the product, which has been removed from the website.

Update: 100% Refund offered

Hagley Centre. My Wife wasn't feeling too well and wanted a cold drink quickly. After a short time queuing in restaurant to purchase one, she was told she couldn't have it as it was "table service only". Seriously? Thanks for that.
Went to Cherry Lane for some customer service instead.

Ordered a table. 1-2 days stated delivery time. Nothing arrived. Emailed customer services, took four days to reply. Told me the package was damaged in transit, did I want a replacement. I replied immediately, is it in stock. Next day the damaged table arrived, ripped packaging with bits falling out. Phoned and queried this, no apology, so I cancelled and asked for package to be picked up. Delivery company did not turn up on stated day. So the ripped, damaged package is still sitting on my drive over the weekend. All they said was that they were ‘very busy’. Aren’t garden centres always busy in the spring? If you are that busy, don’t say delivery in 1-2 days.

I have bought a lot of plants from Webbs and l have always been happy with my purchases but this year my plants arrived damaged. After a delay in responding my problem has been sorted and a refund given. Thank You.

I've purchased a more than £600 garden furniture set in mid April, after chasing, they arrange a delivery company to deliver a product in early May, however, I waited for another week, no further update from delivery company, after a week chasing, the delivery company delivered me the table with two damaged chairs, while another two chairs were missing. After another week's communication with Webbs, I received the four chairs this morning, but while I unpacked them, I found they're not in the same set. Different in height and pattern. And two of the chairs are scratched. Since purchase from Webbs, it seems to be a never ending process of negotiations, chasing, waiting for their reply, and waiting for delivery. The whole purchase process took me more than a month, but still pending their reply at the moment. Now I keep 6 chairs in my small garden pending for their solution. Better avoid purchase from Webbs. So tiring.

Don't trust the delivery times on the website.
Ordered two pieces of furniture.
2-3 working days on the the page.
3-10 working days when you click "Pallet delivery".
1-2 working days in the checkout.
7-14 working days in the confirmation email - after you've paid obviously.
8 days in and I've still not heard anything, and the order is still "Ready to be processed".