We Buy Any Car® USA - Allentown, PA Avis 

Réponse de We Buy Any Car® USA - Allentown, PA

2 avr. 2026

Hi Ron,

Forthright is a great word for it — pleased Nancy made it a good experience at our Allentown location.

Thanks again,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Allentown, PA

Actualisé le 23 avr. 2026

----Update---

Hello,

Just looping back around to thank you for taking the time to speak with our leadership team. They reported positive, productive talks. Hopefully we were able to address your concerns.

If there is anything more we can do please don't hesitate to email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi there,

Thank you for choosing webuyanycar.com and for taking the time to share your feedback following your recent mobile buyer appointment. We are truly sorry to hear that your experience fell short of our standards, and we want to address your concerns directly.

First and foremost, we sincerely apologize for the vehicle collection situation. Our standard timeframe for pickup is within five days of the sale date, and it is clear we did not meet that commitment in your case. We understand how frustrating and unsettling it must have been to have someone arrive at your home unannounced after dark without any prior notification — particularly given that you had specifically requested to be notified in advance. There is no excuse for this, and we are taking it seriously. You had every right to expect a scheduled, coordinated pickup with proper communication, and we failed to deliver that. We are reviewing this with our operations team immediately to ensure it does not happen again.

Regarding the valuation: our mobile buyer conducts a professional, in-person inspection to verify the condition of the vehicle before a firm offer can be made. During the appraisal, our team identified a number of issues that affected the vehicle's resale value, including engine belt noise, a holed front bumper, rust on the hood and both rear quarter panels, dents on the passenger and driver side doors, and a sagging headlining. These findings, particularly the engine noise, are outside the scope of normal wear and tear and must be factored into our offer to reflect the vehicle's true market condition. We invite all customers to join our mobile buyer during the inspection so they can see exactly what we see and understand how a vehicle's condition affects its valuation.

We also want to address your comments about communication throughout the process. We understand that our communication did not meet your expectations, and we take that feedback seriously. We are reviewing the recorded details of your appointment to ensure our team followed correct procedure at every stage.

We have logged a formal complaint on your behalf. Area Manager Carlos Acevedo is personally investigating this matter and will be reaching out to you directly to discuss your experience and ensure everything is resolved — including the collection of your vehicle — as quickly as possible. If you would like to reach us in the meantime, please do not hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,
Kevin, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Allentown, PA

Actualisé le 1 avr. 2026

---Update---

Hi Amber,

Over the past several weeks, members of our leadership team have made multiple attempts to reach you regarding your concerns. To date, we've been unable to connect. We remain ready and willing to find a resolution — all we need is the opportunity.

Please return our calls or contact us at customerfeedback@webuyanycarusa.com at your convenience.

Kind regards,
Kevin, on behalf of webuyanycar.com

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Hi Amber,

Thank you for choosing webuyanycar.com and for sharing your feedback. We're genuinely sorry about your experience and want to address your concerns directly.

There is no excuse for rudeness, and the conduct you've described falls well short of the standard we hold every member of our team to. We sincerely apologize.

On the valuation: a vehicle that will not start presents a genuine challenge. The reason it won't start matters enormously — a flat battery is a straightforward fix, and in that case the car can be driven in and appraised normally. But if the underlying problem is more serious, the vehicle may be at or near end of life, which changes its classification entirely. A car in that condition would typically require specialist towing to a salvage yard, and the offer would reflect salvage value rather than the retail estimate generated online. We were right to flag that distinction — but the way it was communicated to you was unacceptable, and we are sorry for that.

We record all calls for quality and training purposes and will be reviewing this call before making contact with you. We have logged a formal complaint on your behalf. The Area Manager responsible for our Allentown team will be reaching out to you directly to discuss your experience. If you'd prefer to contact us sooner, please reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Allentown, PA

11 févr. 2026

Hi Harry,

Thank you for choosing webuyanycar.com and for the kind words. We're glad you felt comfortable and fairly treated at our Allentown, PA location — that's exactly the experience we aim to deliver for every customer.

If you ever need to sell another vehicle, we'd love to welcome you back!

Warmest regards,

Jeremy, on behalf of webuyanycar.com