We Buy Any Car® USA - Bala Cynwyd, PA Avis 

Réponse de We Buy Any Car® USA - Bala Cynwyd, PA

5 oct. 2026

Marcus, thank you for coming to us. Being straight with people and treating them fairly is what we ask of everyone here, and it's a pleasure to see Stephen named for it.

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Bala Cynwyd, PA

Actualisé le 9 oct. 2026

Update 10/9/2026

Hi again Kelly, from the WBAC Customer Experience Team!

Our leadership team has tried to reach you several times over the past two weeks, by phone, email and text. We never want a customer to feel tricked, and we would still welcome the chance to walk you through how your offer was reached.

You should already have voice messages and emails from us. If you prefer, you can reach senior leadership at our corporate offices directly at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Kelly,

Thank you for choosing webuyanycar.com to sell your vehicle. You had other options and we are grateful you brought it to our Bala Cynwyd branch. A two-star rating tells us the team who looked after you there fell short of the five-star service we set out to give on every appointment, and we apologize.

Before anything else, there is something on your vehicle's record you should know about. Our offer is set after a professional, in-person appraisal that establishes the verified condition of the vehicle and reads its recorded history, and your vehicle's Experian AutoCheck history uncovers evidence of a potential odometer rollback. The mileage climbed steadily to roughly 266,700 miles by April 2023, and from April 2024 onward the records read roughly 139,500, a drop of around 127,000 miles. The reading when the vehicle reached us was roughly 170,600. An odometer cannot decrease on its own, so something happened to this vehicle's recorded mileage in that window. In many cases a change like that is made well before the current owner acquires the vehicle, and it then passes quietly from one owner to the next. We would encourage you to pull your own history report. Anyone who finds an altered mileage figure on a vehicle they bought in good faith may have options worth taking advice on. Our appraisal recorded the mileage as a permanent sale disclosure, and it is the single biggest reason the offer landed where it did.

Separately from the mileage record, the rest of the difference comes from condition. Our online valuation is an estimate, and it is built from the information provided by the customer. When you completed that valuation, we asked you whether the vehicle had any physical or mechanical issues and you answered yes. Our website then took you to the damage declaration screen where you can tell us what those issues are, and I see from our record of what you disclosed online that no specific issues were entered. When you went to complete the valuation, our system warned you that the details were missing, and you opted to finish it without submitting any damage information. That was the basis of the estimate you were shown.

Our professional appraisal identified 22 further physical and mechanical issues that were not reflected in the online estimate, including:

- Rust through both rocker panels, requiring replacement, and recorded as structural damage that has to be disclosed to any future buyer
- An illuminated check engine light
- Damaged front and rear seats, requiring replacement
- A dented roof panel, with dents, scratches and rust across several other exterior panels

Our OBD-II diagnostic scan revealed four active fault codes:

- P0300 Random/Multiple Cylinder Misfire Detected
- P0303 Cylinder 3 Misfire Detected
- P0304 Cylinder 4 Misfire Detected
- P0113 Intake Air Temperature Circuit High Input

We invite every customer to join the appraisal, so you can see what we see as each item is found and how a vehicle's condition moves its value. We take your feedback seriously and have escalated it to the Area Manager responsible for our team in Bala Cynwyd, who is investigating and will be reaching out to you directly. You were owed a five-star experience and we are committed to giving you one.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Bala Cynwyd, PA

Actualisé le 21 sept. 2026

Update 9/21/2026

Hi Steven and Rodney,

When we replied to your review we said we would go back through every recorded call and then come to you directly. We have now done both, and a member of our leadership team spoke with you earlier today.

When you valued the car on our website, you first told us it was not driveable, and the estimate you were shown reflected that. You then valued it a second time as driveable, and that is the estimate you brought to us. Our advice on the call was to get it jump started and driven in so that we could appraise it as a running vehicle. In the event it arrived on a truck and would not start, and we are sorry for any misunderstanding on that point.

We are sorry that conversation did not get us to an outcome you were happy with, and we thank you for taking the time to talk it through with us.

If there is anything further you would like to raise, you can reach senior leadership at our corporate offices directly at customerfeedback@webuyanycarusa.com. Thanks again for choosing webuyanycar.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Steven and Rodney,

Thank you for bringing the car to webuyanycar.com, and for taking the time to set out what happened. A one-star rating tells us the team who looked after you at our Bala Cynwyd branch fell short of the five-star service we set out to provide on every appointment, and we apologize.

We record and transcribe all of our communications with customers, and we are now reviewing every aspect of your interactions with our team, from the first call through to the appointment itself. We would rather establish exactly what was said, and when, than take a view before we have done that. If mistakes were made on our side, we will do the right thing.

Our online valuation is an estimate built from the information provided by the customer, and the offer that follows it reflects the verified condition of the vehicle once a professional, in-person appraisal has been carried out. Where a vehicle cannot be started, parts of that appraisal cannot be completed at all, and that is a factor in what we are able to offer. Our appointments are also conducted in a pressure-free environment, and no customer is ever under any obligation to accept an offer from us.

We have escalated this to the Area Manager responsible for the team in Bala Cynwyd, who is investigating and will be reaching out to you directly to go through what we find. Giving you the five-star experience every webuyanycar.com customer is entitled to is what we are committed to.

Warmest regards,

Jeremy, on behalf of webuyanycar.com