We Buy Any Car® USA - Brook Park, OH Avis 

Réponse de We Buy Any Car® USA - Brook Park, OH

Actualisé le 11 nov. 2023

Hi Thomas,

Thank you for choosing webuyanycar.com to sell your 2004 Toyota Camry. Our ultimate goal is to deliver a remarkable service experience to each client and we regret to know that we couldn't fulfill your expectations on this occasion.

We appreciate you for taking the time to speak with Area Manager, Joe. We are delighted to learn that he was able to address your concerns and give you a positive outcome. We hope you can now judge us based on our customer service response. If there is anything more we can do to assist you, please email us at customerfeedback@webuyanycarusa.com.

At webuyanycar.com, we understand that minor dents and scratches are normal, and these small issues don't affect our offers. However, like any conscientious buyer, we have to consider issues that could potentially affect the vehicle's resale value.

Our team of experts usually step in for significant problems, and this time they found the Cadillac having notable upper engine noise. This was detected during a video recording of the engine which was then analyzed by our mechanical expert.

Our goal is to buy the car at a cost that mirrors its resale value, considering any problems that could significantly impact this value. We always aim for a fair transaction, that satisfies the customer and allows us to maintain a modest profit margin. We regret that our offer didn't meet your expectations.

We are grateful to have earned your business and hope that you will consider using our service again so we can give you the five-star customer service experience you deserve.


Kind regards,
Nazel, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Brook Park, OH

Actualisé le 20 sept. 2023

Hi Ashley,

Thank you for taking the time to share your feedback regarding the sale of your 2002 Jeep Grand Cherokee. At webuyanycar.com, our aim is to provide a fast and stress-free selling process for our customers, while offering a competitive price based on current market valuations. We're genuinely sorry to hear that you felt our offer didn't meet your expectations on this occasion.

Unfortunately, our physical inspection revealed several problems that were not disclosed during the online valuation process. There was severe rust on the undercarriage and structural damage on both the rocker panel assemblies. In addition, the CARFAX alerted us that the vehicle was involved in multiple accidents in the past with the most recent one on 6/15/2020 in Columbus, OH.

We have to take these factors into account when we make our final offer. However, ensuring you are happy is our top priority and we're glad that we were able to reconnect with you and find a way to give you a positive customer service outcome.

We're grateful to have earned your business and hope that you can now judge us based on our customer service response. Our Customer Experience Team is always here to assist and you can reach us at customerfeedback@webuyanycarusa.com.


Kind regards,
Nazel, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Brook Park, OH

Actualisé le 14 juin 2023

Hi Paul,

Thanks for taking time to leave a review about your experience with We Buy Any Car. We take customer service seriously and want every customer to be satisfied with their appointment.

We launched an investigation with our leadership team so we can review the detailed notes, photographs and any call recordings to ensure you were treated fairly and with full transparency. A member of our leadership team has tried to call and email you several times without success. We’d love to connect with you, listen to your feedback and see how we can restore your faith in webuyanycar.com.

Like any other reputable car buyer, we price a vehicle based on condition. No two vehicles are the same and condition plays an important role in a vehicle’s resale value. During every appointment we complete a physical appraisal of the vehicle which includes physical and mechanical checks. We’re not interested in little dents and dings but major issues that could impact the safety or resale value. If our inspection uncovers any issues, we always factor them in to our final offer.

Unfortunately, Your Hyundai had a few issues such as accident history and a recent OBD reset which negatively impacted what we could pay for the vehicle. We’re sorry we could not meet your expectations on price, but we’re thrilled we could work to get you a price you were happy to accept. We conduct all our appointments in a transparent, pressure-free environment and want every customer to enjoy their experience.

We remain committed to giving you a positive customer service outcome and kindly ask that you return Area Manager Joe’s calls. We would love to connect with you one-one-one and see what we can do to earn your business again in the future. Likewise, you can also email our customer experience team directly at customerfeedback@webuyanycarusa.com. We appreciate your business and hope to hear from you.

Kind Regards,
Kevin, on behalf of webuyanycar.com