We Buy Any Car® USA - Conyers Avis 46

Réponse de We Buy Any Car® USA - Conyers

Actualisé le 7 oct. 2025

Hello,

Thank you for taking the time to speak with our leadership team. We're grateful we could connect with you to address your concerns.

As our leadership team discussed on the phone, the vehicle had holes to the frame and rust damage to the undercarriage. This can come as a surprise as this is not readily visible unless people crawl under their own vehicles.

Hopefully our transparency and customer service helped to restore your trust in our business. We remain committed to you, and if there is anything further we can do, please don't hesitate to email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hello,

Thank you for choosing webuyanycar.com and for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations and we take your comments very seriously. A formal complaint has been logged on your behalf and the Area Manager responsible for your region will be reaching out directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

We want to be absolutely clear—bait and switch is an illegal and immoral business practice and does not happen at webuyanycar.com. We pride ourselves on transparency and integrity, and we’re committed to ensuring every customer receives a fair and honest valuation.

When you completed your online valuation, our records show that no damage was entered using our damage wizard, which is a key part of our valuation process. This tool allows customers to disclose any cosmetic or mechanical issues so we can provide the most accurate valuation possible before an in-person inspection. If damage is not disclosed online, the valuation will reflect a vehicle in good condition, which may differ from the final offer after a physical appraisal.

We always invite our customers to join us during the appraisal so they can see what we see and understand how we arrive at our valuation. We’re glad to hear that your representative was courteous and professional.

Thank you again for leaving a review and alerting us to your appointment. The Area Manager will be reaching out to you soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Conyers

Actualisé le 21 mai 2025

Hi Douglas and thank you for choosing webuyanycar.com to sell your 2015 Buick Encore. We know you have many options when selling your used vehicle and it is a privilege to have earned your business.

Thanks also for responding to our request to rate the customer service you received from our team in Conyers, GA. We are sorry to hear that we have let you down and are committed to making that right.

I see that when you valued the Buick online on 3/27/2025, that you indicated there might be some problems. When we presented you with the damage assessment screen where you need to disclose any issues, you dismissed the warning that you had not completed this section of the valuation process, so the estimate was based on the information we had. The estimated value, as stated online, was based on limited disclosures you made.

Like any buyer (professional or private), we do look over the car before making a firm offer as it states clearly on our website and in the valuation email you received. Our team should have also made you aware of the appraisal process on the recorded confirmation call and you will have been invited to be present during the appraisal in the interest of honesty, integrity, and transparency.

In relation to the mileage, you declared a mileage of 200,313 but our appraisal photographs show 230,452 on the odometer. The extra 30,000 miles of wear and tear do make a difference to the resale value.

As our team should have explained, the biggest issue with the Buick was abnormal engine noise. Our AI technology detected upper engine noise, and this was validated by an expert who reviewed the recording. Like any professional buyer, we always run OBD2 diagnostic checks to scan the vehicle's diagnostic systems. We're happy to provide a copy of the report, but here is a summary of the faults reported by the vehicle's computer:

P1101 Induction Air Measurement - Cross-check Out of Range
P015B O2 Sensor Delayed Response - Lean to Rich Bank 1 Sensor 1
P2097 Post Catalyst Fuel Trim System Too Rich Bank 1

OBD2 diagnostics also show us if trouble codes have been recently reset. We'll need to investigate to understand what happened, but the report shows that trouble codes were cleared just before we inspected the Buick.

Despite these issues, I'm pleased to see we were able to make you a fair offer that you were happy to accept, and we'd love to know how we could have done better given the significant difference between the disclosures made online, and the issues found during the appraisal.

Thank you for taking the time to talk with our team about your concerns. If there is anything else we can assist with, please reach out to customerfeedback@webuyanycarusa.com and we will gladly connect.

Warmest regards,

Mike, on behalf of webuyanycar.com