We Buy Any Car® USA - Elmwood Park, NJ Avis 

Réponse de We Buy Any Car® USA - Elmwood Park, NJ

31 juil. 2025

Hi Marina,

Thank you for taking the time to leave a review. We don’t want any of our customers to feel frustrated and disappointed and we’d value the opportunity to clear up your concerns. I have opened a customer complaint ticket on your behalf and escalated to our leadership team who will be in touch to resolve your concerns.

First, it’s important to note that online valuations are not promises or firm offers. Our website disclaimers state the online valuation is for informational purposes only and does not constitute a firm offer from webuyanycar.com to purchase your vehicle. Any reputable buyer will need to perform a physical appraisal of the vehicle first before they can make a firm offer and We Buy Any Car is no different.

Regarding your specific online valuation for the 2007 Honda CR-V, our records indicate the online valuation was completed back in April, over 3 months ago. We use current market data to price cars and 3 months is a lifetime when trying to calculate a vehicle’s resale value. The market can shift dramatically over that time, and we would always advise customers to get an up-to-date valuation before booking an appointment.

Additionally, during the online valuation the vehicle was reported to have no damage with 150,000 miles on the odometer. Unfortunately, once we had an opportunity to inspect the vehicle we discovered the vehicle actually had 176,713 miles, a difference of over 26,000 miles. Our vehicle buyer also noted a variety of damage which we were previously unaware of including rust, upper engine noise, and structural damage from excess damage to the vehicle’s B-pillar. This is outside the scope of normal wear and tear, and we had to take this new information into consideration when making our firm offer.

Hopefully you were invited to join us as we inspected the vehicle so you can see what we see, it’s all part of our commitment to transparency. We want all our customers to feel knowledgeable about how and why we arrived at our firm offer. I have asked the Area Manager to reach out by phone so we can listen to your feedback in greater detail and address your concerns. We know you have many options when selling a vehicle and we want to ensure you receive the same legendary service and positive outcome as all our other customers.

Thank you again for taking the time to leave a review. We look forward to speaking with you 1-on-1 very soon. Please be on the lookout for our calls and emails.

Kind Regards,
Kevin, on behalf of webuyanycar.com