We Buy Any Car® USA - Lawrenceville, GA Avis 

Réponse de We Buy Any Car® USA - Lawrenceville, GA

Actualisé le 26 sept. 2024

Hi Milton and thank you for choosing to sell your 2010 Toyota Camry to webuyanycar.com. We promise every customer a five-star customer service experience and are sorry to hear that we let you down. We are very keen to understand what went wrong and restore your faith in the honesty and integrity of our team.

I do see that you valued the car five times on our website and disclosed different mileage readings. Five of these, including the latest, stated that the vehicle had 158,696 miles on the odometer. Mileage is a very important factor in determining the resale value of a vehicle and I see in our appraisal notes and photographs that the Camry had covered an additional 30,529 miles bringing the reading close to 190,000 miles.

The other important factor when valuing a vehicle is condition. We do ask about any problems during the online valuation process and I see that when you completed your last online valuation on 7/30/2024 you disclosed that the vehicle had no physical or mechanical issues.

Like any professional buyer, we do carry out an appraisal which includes physical and mechanical checks. We also complete a short test drive and run vehicle history and diagnostic checks. The diagnostic checks flagged three diagnostic codes including two related to the ABS systems:

P0420 - Catalyst System Efficiency Below Threshold Bank 1
C1201 - ABS Inlet Valve Coil LF Circuit Short to Ground
C1241 - Low or High Power Supply Voltage

The OBD2 diagnostic report did flag that trouble codes had been cleared recently with the vehicle having only run for 19 minutes since codes were cleared.

Taking into account issues reported by the Camry's diagnostic computer, the 20% increase in miles and other damage which was not covered by fair wear and tear, I'm pleased to see we were able to make an offer you were happy to accept and would love to know how our team could have handled this better in the circumstances.

Ultimately, you should have had a five-star experience with us. We are famous for our exceptional customer service and we won't rest until we address your concerns and restore your faith in our team.

I have escalated your comments to your local Area Manager who has tried reaching out several times without success. Our leadership team is eager to connect with you, but we’ve exhausted all attempts and options available to contact you directly. We kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com


Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Lawrenceville, GA

Actualisé le 12 juil. 2024

Update 7/12/2024 - Hi Pamela. Area Manager Annie has been trying to reach you to find out more about your customer service experience. We promised you our legendary five-star customer service and we'd love to know how we could have handled this better. If you get a chance to return Annie's calls, we would love the opportunity to give you a more positive outcome.

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Hi Patricia and thank you for choosing webuyanycar.com to sell your Audi Q5. We are sincerely appreciative of your business! Thank you also for responding to our request to rate the customer service experience you received from our team in Lawrenceville. We promise every customer a five-star customer service experience and we're sorry we let you down.

We're sorry to come in below expectations on price. This was mostly because of a previous accident which was reported by Police in Lilburn, GA in July 2019. Unfortunately reported accidents are show on Experian AutoCheck and CARFAX and do have a negative impact on resale value. This is known as diminished value and is widely documented online.

Other than price, we would love to know what we could have done better to earn a five-star customer service rating for Anthony. Our team relies on your feedback to know they are doing a good job. I have opened a customer complaint on your behalf and have asked Area Manager Drew to reach out to see if there is anything we can do to give you a more positive outcome.

Thank you for letting us know you are unhappy and giving us the opportunity to make it right.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Lawrenceville, GA

28 mai 2024

Hi Anthony,

Thank you for sharing your experience with webuyanycar.com! We are delighted to hear that your appointment was easy, professional, and friendly. Our team strives to provide top-notch service to all our customers.

If you have any further feedback or questions, please feel free to reach out. We are here to assist you in any way we can.

Kind regards,
The Customer Experience Team at We Buy Any Car