wed2b - Bristol Avis 

We intially had a lovely weekend buying dresses on the Saturday and Sunday for my bridesmaids. We ordered the dresses on both days and paid extra for the express service.

We then went and bought the shoes and accessories, gifts etc to match the dresses.

However, when it came to collecting them everything went wrong. I called them and was told there was a slight delay and they would be in next week. I called the following week as they didn't call me!! and after being on hold for ages they said they'd call me back.

A few hours later they call me and say we are so sorry, there has been an error and we haven't ordered your dresses!!

There isn't time to get them made now, so we are cancelling your order, we will of course give you a full refund on this occasion!!! I was so upset, and angry and devastated! I couldn't believe it. I was speechless!! I said id call back as i literally was in shock.

I called back and was told nothing could be done. I asked what was I supposed to do. I had everything bought matching those specific dresses!! They could not help, apart from the suggestion of different styles, in different colours and different sizes!! Ridiculous.

When i asked about compensation, I was told they'd get back to me. They emailed me back to say no compensation and I could submit a complaint if I wanted. I did which took a while having to upload all the details they wanted. It took them no time at all to come back to me about my formal complaint and said simply, sorry but no compensation. I was gobsmacked. They said no point contacting them again as this decision was final.

Ive had to buy multiple different dresses, pay for express postage, rush jobs, new underwear, all express shipping required in order to get everything sorted (and with 30 days to go we are still not sorted). We also have had to buy more new shoes and accessories for the bridesmaids as we couldn't find the same colour anywhere else.

All in all I think that this is absolutely disgraceful and appalling behaviour. It took over 2 weeks to get the refund from them. We have spent so much additional time looking for something else appropriate and the extra costs at an already expensive time is really not appreciated. They had so much time to pick up on their error of not ordering the dresses. The fact that the dresses ordered on the Saturday and Sunday (we were there twice) were both not ordered just makes things even worse from them as a company as this was not just a one off thing!!!

Im hoping to go to the retail ombudsman type thing as this is awful service that has caused so much additional stress and upset, but I just dont have the time, energy or headspace currently!! What should have been a lovely time has turned in to a huge stressful experience all thanks to wed2be and their appalling customer service and care and have ruined part of our enjoyment in planning and getting organised for our wedding.

Abbie at the Bristol store was very welcoming. I was nervous and didn't expect to leave with my dress, but I did! She made me feel really comfortable and made some great suggestions, based on our consultation and how I was feeling in each dress. It became a fun experience and I'm now a Jade wearing the Jade. Lovely quality dress and lovely service, highly recommend.