WeFibre Avis 

Was a little wait to get installed but we'll worth it excellent service helped me get a rebate to cover the installation costs and engineer JJ did brilliant job getting it all installed with zero mess

Kev our installer was able to answer questions we had and the install was quick easy and even cleaned up after himself!

Brilliant company always helpful
Nothing is any trouble

Unfortunately I have had nothing but issues with this supplier with constant slow speeds even after 2 engineer visits. Also be aware that you are not able to use your sky tv services with We fibre as they do not provide a static IP address without paying extra. As I am in contract I ordered this and was told it would take 24 hours to activate. Over a week later I am still chasing the order and receiving excuses. Safe to say I will be switching back to BT as soon as my contract is up. I had a conversation with an open reach engineer in my village who had said they are constantly rectifying issues at the exchange due to the poor setup of this new service. Also same problems with the majority of my neighbours.

I have issues with my phone not having an outgoing ringtone which is very frustrating. Now I'm being told it my phone that isn't compatible for we fibre. It worked well no problems until my neighbour got his broadband installed. A phone's a phone. They are new phones so there shouldn't be a problem. Anyone else experiencing same issues

Could I have any cancellations you get as it would be good to get sorted before Xmas thanks

Prompt and helpful response from Ashleigh - although she did not quite understand the problem, she obviously knew who would and asked the information about the router which would help in sorting the problem out. It did take a number of days for the problem to be 'sorted'. Ashleigh did follow up - as to whether it was fixed when she was advised by the engineers that they thought it should have been cured.

Team always friendly and arrived when expected. The externals team went above and beyond to get it set up as asked.

We were early voucher applicants. The only issue we had was that the engineer running the cable to our house had put it on a side which would have meant running it in conduit in the kitchen or across the house on the outside. After a few emails and calls, JJ the final installer came out and between us we ran the cable to a power socket which I had inside a kitchen cabinet. This meant minimal cable runs and nothing visible inside. JJ was great, cracked on with the job and tested and explained the set up clearly. We now run both TVs on 5 ghz and 2x iPhones, 2x iPads and a laptop on 2.4ghz with no buffering. Top speed is @650mps. Up on the 34 we had with the copper. As early birds we get 10 months free and then £20 a month so happy chappies :)

Friendly approachable company and a really good fibre system as promised.

The engineer was very professional clean and tidy . He explained everything to me once he installed the box and gave us some great tops and advice to get the best for our Internet.

I've been more than happy since changing to Wefibre. I get fast speeds. Also was really happy with the installation by Jason, JJ, who's work was really neat and tidy and he explained everything to me.
Many Thanks.

Had wefibre for only a month. But from signing up online to surfing the net. Can not say a bad word against them. The engineer that came to install wefibre, was very professional and left no mess what so ever. A credit to the company. Checked the speed all over the house, was worried that the speed would not be as good upstairs as they only guarantee 10mbps . But no need to worry because the lowest speed I've recorded so far is 265mbps, so am happy, kids happy, but best of all my wife's happy. Good job all round, would definitely recommend 👍

Good communication with customer services.
Efficient and tidy installation.

The quality of the workmanship fitting the fibre cable was extremely good. It works at least as well as the BT connection it replaced. The support staff are friendly and professional. The only difficulty I experienced was entirely my fault and was sorted out over the phone by the support team. I did insist that the router was located in the centre of the house and so get wifi in all of the rooms plus the conservatory.

Punctuality. Respectful of property. Excellent installation. Very friendly installer. 10 out of 10. I have already recommended wefibre to friends and family

Excellent service. Can't fault them. No problems with WiFi, it's working much faster which is great. The two boys who came out to do the work were exemplary and so helpful. Shout out to both.

Overall excellent. From ordering to installation took around 2 weeks. The engineer was extremely careful, neat and tidy. Solving problem with the internal installation easily without fuss and didn’t leave until everything was working perfectly. The speeds and connection appears to be excellent and as advertised. We are very satisfied and would recommend to others without hesitation. Support is also human and available on the telephone in the UK if needed.

Great installation experience, our engineer Kev was really friendly and went out of his way to get our router in the right place. Really happy :)