Welcome Wagon Avis 

The rep that they sent out to sell us on their advertising was amazing. he informed us that he would be checking back in a year to see if we wanted to renew our contract. He never came back to check in. Now I have to pay $600 to get out of an auto renewal that I was never informed about. (It’s part of the small print on the back side of the form signed) That is what I get for trusting that the representative was being honest and not misleading. It says a lot about a company that they have to trap their customers into continual service.

If you are a service provider or business that wants to reach new residents, there is absolutely no greater value for your marketing dollar than Welcome Wagon!

After giving the one star rating for never responding to my emails, they contacted me and helped me out. They were very understanding and did what they could to help.

Unfortunately, the relationship was a struggle for the entire 1-year long binding contract. Poor service and communication. But they get the extra star for consistency in their monthly billing...

We were very excited to partner with WW for our new homebuyer needs. Our rep was energetic and friendly and it appeared that it was going to be a great relationship. That's pretty much where the positive stops. I know that the virus has upended a lot right now, but the issues we've had with WW have gone far, far beyond what is acceptable. They didn't mail our first 2 months (April and May), which I can understand (sort of), but didn't bother to tell us that they weren't getting mailed - that is unacceptable. They furloughed our rep, haven't replaced her and didn't tell us they were doing that - which left me to deal with customer service. Their customer service director is friendly on the phone, but has major issues with follow through. I've been asking for months for hard copies of our mailings and have yet to get one despite repeatedly being told they were/are etc being mailed. They don't follow through on what they promise. Their mailing timelines, artwork deadlines etc are confusing. The staff is unprofessional and despite asking direct, simple questions I rarely get the answers I'm seeking. Needless to say, I wish we had never experienced this company and I cannot wait to be done with our contract. We will never use them again.

Our representative Barbara Antes has been professionally interactive with the Yorktown Chamber of Commerce. Followed up immediately when we transitioned from the previous Welcome Wagon representative. Thank you and we look forward to working with Barbara Antes in our community.

Our representative was very friendly and helpful. We look forward to working with Welcome Wagon throughout the year.

This sounds like a good program utilizing a niche market and we are looking forward to positive results. The fact that your sales rep, Vickie D. was so knowledgeable and easy to work with made the decision to try your product even easier.

No results. Hoping and checking for them.

Working with Welcome Wagon has been a good experience. Everyone was friendly and prompt. I would highly recommend them.

Debbie O'Brien is great to work with. She is on top of things and very pleasant.

We have not received any business from this except 1 guest. It is way to costly for no return. You are locked into a contract for the length of time.
The ad ran later then the expiration date.
I would not recommend using them for your business.

Very responsive and professional. I would have liked some original ideas not just a copy of what we had.

Year long contract? What a joke, Facebook or mail drops are way cheaper, factor in what they are “advising” you to give away, and you end up with advertising of 124 a month end up being 500 a month minimum. You can mail drop 16,000 address for 800.

Just now got my artwork for approval--Made some changes
Will reserve my review for future developments.
So far--So Good

The Verdict is out. I love my representative Carolyn, however, After paying and submitting my art work I have heard nothing. Perhaps I should review later.

Welcome Wagon was a great way for us to get important information out about our services, to new homeowners in our service area.

They were great and very helpful with getting the ad that we wanted to do.

Just getting started, so far so good----

So far so good. Nothing negative to say at this point. I’m going to hold my opinion until after the marketing starts.

-Derrick