Bloomingdales Avis 

My wife purchased a David Yurman Wheat Bracelet from Bloomingdale's for over $4,000 as a Christmas gift. From the very beginning, the bracelet repeatedly fell off due to what appeared to be a poorly designed clasp. After nearly losing it multiple times, I returned it to Bloomingdale's, and it was sent back to David Yurman for repair.

When I received the bracelet back, I trusted that the issue had been corrected. Unfortunately, the clasp failed again, the bracelet fell off, and this time it was lost.

What is most disappointing is not only the apparent defect, but the complete lack of accountability from both David Yurman and Bloomingdale's. The problem was reported, documented, and supposedly repaired before the loss occurred. Yet neither company has been willing to take any responsibility or offer a reasonable resolution.

For a luxury brand commanding premium prices, I expected far better product quality and customer service. My experience has left me extremely disappointed, and I would think twice before purchasing another David Yurman product.

The Bloomingdale's credit card is a scam. The company takes 4-5 weeks to process a credit. The charge remains on your bill, and you are required to pay for items that were returned over a month ago. If not, there are hidden interest charges and late fees. This is the only company whose bookkeeping I can't understand. After 2 hours on the phone today, I am more frustrated and angered at their dishonest system. Beware, the perks are not worth the aggravation. Right now they have $675 of my money, and the only purchase I have is for $84 dollars.

Love shopping at Bloomingdale’s. If there’s ever an issue with something I bought, I can just contact their online chat and customer service solves it quickly. They truly deserve 10 stars!

I placed 6 large orders which were all canceled. I have contacted customer service twice and was informed that it is due to their system and nothing can be done about it. So, are you telling me that I have to order directly from the consumer? Yes, ma'am, I cannot override the system. Do companies no longer care about losing customers? It is baffling how a system glitch can have such control over human interaction and result in losing customers.