Welocate BV Avis 

Geweldige ervaring gehad bij het bemiddelen van de verhuur. Het hele proces ging vlot, duidelijk en vertrouwd. Ook de nazorg van het proces ging zoals afgesproken. Een zeer aangename samenwerking en ook de huurders sluiten aan bij wat ik zocht.

Questionable business model

From the get go, their business model is extremely questionable: they don’t assign one agent to you, but they shuffle agents that speak to you and search properties, so you never know who is responsible for what and who is feeding you information.

I wrote a very clear email with my preferences in terms of location, budget and overall expectations. I got assigned an agent who had no idea what my criteria’s were, so he was randomly searching for properties that I have never asked for, in locations where I specifically said I wasn’t interested in searching. When I asked him if he saw my email from weeks ago about my criteria he just said “ what email”, and mind you I mentioned this email already 3 times to him because he kept sending me properties that were completely unrelated to my search criteria. After that I never heard from him again, and another agent started communicating with me, but she still said that my agent was the previous agent, not her.

This second agent did not do a better job than the first one. In one month of working with them I got 0 viewings. So I got really annoyed and took matters into my own hands and started applying for places on my own. Within one week I got 5 viewings, and within 2 weeks I found my own property. I told them I started getting viewings and they asked me once if I wanted their help for “ the bidding” even if I wasn’t buying but renting out. After declining their offer they independently
decided that they no longer should work for me, so they stopped sending me the little properties they were sending, asked no questions about whether I got a place or not, they just vanished.

The agency gives false promises and blames their lack of skill on a “bad market”, has clearly a poor network of contacts as they got me no viewings at all, and only sent me properties that I could see myself on pararius. When I worked with other agencies in the past, they were offering properties that were not so easily accessible on pararius, and most importantly got me viewings, even when back then I had a dog and was a student, a much harder profile to search for than what it is now. I really wouldn’t recommend this agency, there is much better out there, there are more reviews complaining about the poor communication, if your agent doesn’t understand what you want, what is he good for?

I've noticed many positive reviews here, but honestly, my experience has been quite negative.

Here's the full story:

- Welocate assigned an outsourced agent.
- I clearly communicated my preferences, budget, and limitations to the agent.
- The agent made a one-page report of the property, using only public information, absolutely no valuable insights.
- Without consulting or informing me, the agent submitted an offer well above my budget.

This is incredible!
I'm so glad that I didn't win the bid, otherwise I would need to find extra 15k to cover it, and I would never want to pay that property for that price.

Welocate just aggregator with outsourced solutions, which are available everywhere.
The agents are paid well below the market rate, so they don't invest much effort into your deal.
They simply submit the highest bid for properties and say yes to whatever you are interested, just to get the job done ASAP.

The entire business model of Welocate seems questionable to me. I'm unclear on how they manage quality control or provide value to people who are already in NL.

#ps.
After exchange with Welocate staff, they actively followed up the incident and waived the fee for terminating the contract.

This firm was terrible in many ways. As a preface: we didn't get the house. From the start, communication was extremely slow throughout the WEEKS (viewing 29-11-'23, final call 16-1-'24) that we were in contact with them. After many e-mails and phone calls (of OUR initiative) finally WeLocate confirmed they would send the draft contract the day after. Following this was radio silence, and after we called them they explained that they must have 'forgotten' the landlord telling them the rent would be 300 euro's more PER MONTH since we're with 3 people even though this knowledge was clear from the first viewing weeks earlier and also through the screening process this fact seems especially hard to miss. It was particularly impactful as some of us were already looking for new tenants and making deals according to rent payments. Then after much deliberation on our part we accepted the worse offer. Not unsurprisingly they didn't respond to our email for a week or so and after a few calls that we were supposed to be called back for (they never do) they finally then admitted to having rented it to other people already. Worst firm we've interacted with so far and it's very telling in this housing market in the Netherlands - fully trying to profit off of the desperation of home-searchers.

Super easy, the whole process was stress free!

Responsive and easy communication. Couldn't be happier.

I enjoyed working with these great professionals at WeLocate!
We were looking for help arranging the post bid acceptance stage, which most Maakelaars were not interested in. Luckily, we heard of WeLocate, who have a dedicated plan exclusively for this, which was a blessing for us!
They arranged for everything on our behalf and everything went smoothly! They are also very proactive and are always available whenever we had any queries. Kudos and keep up the good work!

I was introduced to WeLocate by Bank Mortgage advisor. That was the Best Thing that happened throughout the Buying Process. i did not have to do any thing. They were Exceptional , Professional , Diligent and always followed up. The end to end steps were taken by them. Absolutely No Stress. They do not stop even after Mortgage process is over , Always there to Help anytime and Response is always prompt.

I had the pleasure of working with Welocate, they demonstrated exceptional professionalism and expertise throughout the entire process.

They had a deep understanding of the local real estate market in the Netherlands. Communication was excellent, and I always felt informed and supported.

Thanks to their expert guidance, I found my dream home quickly. If you're looking for a top-notch real estate agent, I highly recommend Welocate.

The services from Welocate is not only fast, professional and complete but also is on a good competitive price range. As per our experience we recommend Welocate blindly

The process will be always stressful but I believe relocate made things much easier for us. I recommend the extended package and only focus on picking the right house to buy, they will do the rest.

They gave me all support in the housing process. They are fast and reliable. Everything went as agreed, no suprises!

Communication was consistent and clear, things moved at a good pace, all questions and issues were answered

Good communication
Great delivery
Great customer service

They'll take care of most of the activities involved in the house buying process. Easily reachable whenever needed and got immediate responses. Recommend it.

Our experience with Welocate was good until they sold us the service and appointed the selling agent. He was incredibly unhelpful and too "busy" to give any serious attention to our house search. This has caused us incredible stress and feeling of being alone in the purchase process. Also it caused additional expenses. We have asked welocate to have a conversation about what we can do and how we can get another agent but we have been ignored for more then 2 weeks already, with absolutely no responce to our emails. It is disappointing that after they sell you their service and something doesn't go as it should - you are alone.

Edit: We were contacted by welocate, in order to clear the air and share an apology, which is appreciated. The situation is now resolved, we cancelled the contract.

Welocate is amazing!!! I am very happy we decided to have them support on our whole buying a house journey. Every step in the process was smooth, speedy, stress-free and they got us the best real estate agent. :) They are also very responsive in all our questions and they supported us with everything we need from start to finish including recommendations of moving services, utility services companies which by the way also really did a good job. I can only highly recommend Welocate especially to expats like us. Thank you very much Welocate, we are now enjoying our new house!!! :)

We Locate was just the service I was after when I started looking for a new home. They simplified the process and the costs. The team are nice and easy to speak to. They reply quick to emails and happy to jump on the phone. The makelaar match was great.
There was only one delay in confirmation of Technical Inspection through one of their partners, but the problem was quickly resolved. Apart from that every step was pretty smooth and helpful. Will recommend to friends.