I was extremely disappointed with the service from Western Cars. I booked and paid for my taxi days in advance, yet it arrived 40 minutes late. What frustrated me most was the repeated dishon... Voir plus
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Lisez les avis des autres
always use this service because they arrive on time, they helped with my wheelchair and were very friendly. The car was also very clean and smelt nice which was key for me and my preferences. He dropp... Voir plus
I would say Great service.driver are polite and friendly also helpful!!cab on time !!customer service amazing will use again 100 percent!!
Have used Western Cars twice recently for return trips to Heathrow and Gatwick. Prices are very fair and cheaper than parking at either airport. Pick ups were on time and the return pick ups were w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Western Cars provides 24/7 reliable, professional taxi services throughout Crawley & West Sussex. Competitive pricing, modern fleet saloons, MPVs, executive cars, 6-8 seaters, and easy booking via phone, app, or online for local rides & airport transfers.
Coordonnées de contact
198 Haslett Avenue Three Bridges, RH10 1LY, Crawley, Royaume-Uni
- 01293 300000
- info@westerncars.co.uk
- westerncars.co.uk
4,0
Bien
92 avis
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Do not use
I was extremely disappointed with the service from Western Cars. I booked and paid for my taxi days in advance, yet it arrived 40 minutes late.
What frustrated me most was the repeated dishonesty. At the agreed pickup time, I called to check everything was on track and was told the driver was “three minutes away.” Ten minutes later, I called again and was told he was “five minutes away.” After another ten minutes, the driver finally admitted he was actually travelling from Shoreham to pick me up in Brighton and was still at least 15 minutes away.
I then contacted the office, who said they would speak to the driver and call me back. They never did.
To make matters worse, once I was finally picked up, the driver sped dangerously along country roads, turning an already stressful experience into an unsettling one.
I would not recommend Western Cars and will certainly not be using them again.
31 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
We’re very sorry to hear about your experience and apologise for the inconvenience caused. We take your concerns regarding the delays and the service you received very seriously.
Please could you provide us with your journey reference number or the phone number used to make the booking so we can investigate this further? Alternatively, you can contact us directly at info@westerncars.co.uk.
We appreciate you bringing this to our attention and hope to have the opportunity to look into the matter properly.
Most reputable companies Western cars…
Most reputable companies Western cars are very consistent for airport transfers to Gatwick, short trips around town, or pre-booked rides for work/date nights.
Nice taxi company.
26 juillet 2026
Avis spontané
Best taxi service provider in this…
Best taxi service provider in this area, used them for my airport journey. Booking system is very easy , driver was polite and price was very reasonable, Highly recommend!!
23 juillet 2026
Avis spontané
always use this service because they…
always use this service because they arrive on time, they helped with my wheelchair and were very friendly. The car was also very clean and smelt nice which was key for me and my preferences. He dropped me off and then picked me back up afterwards and both journeys were pleasant. Thank you :-)
24 juillet 2026
Avis spontané
Excellent experience
I use Western Cars regularly and particularly Driver 121. Highly recommended! Friendly, courteous and on time.
24 juillet 2026
Avis spontané
I would say Great service.driver are…
I would say Great service.driver are polite and friendly also helpful!!cab on time !!customer service amazing will use again 100 percent!!
2 juillet 2026
Avis spontané
Clean cars and on time
22 juillet 2026
Avis spontané
Mr yogesh was extremely helpful while…
Mr yogesh was extremely helpful while coming to Heathrow airport and helped us. I can highly recommend this service
22 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your kind words, Swetha. We're delighted to hear Mr. Yogesh was helpful and that you highly recommend Western Cars Crawley. We appreciate your support and look forward to serving you again.
Réponse de Western Cars & Taxis
Thank you for your kind words, Vullob. We're glad you experienced friendly drivers and fast service. We appreciate your positive feedback and look forward to serving you again at Western Cars Crawley.
Réponse de Western Cars & Taxis
Thank you for your positive feedback, Vivek. We're glad to hear you find our service reliable and good. We appreciate your support and look forward to serving you again at Western Cars & Taxi Service.
Always polite respectful
Always polite respectful. And 90% of the time on time.
19 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your kind words, Mandy. We appreciate your respectfulness and are glad to hear we're mostly on time. Your feedback motivates us to continue providing polite and reliable service. We look forward to serving you again soon.
Met us right on time at LHR terminal 3…
Met us right on time at LHR terminal 3 with nice car and great driver, David, Woukd use again and again! Easy comms on WhatsApp
17 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your kind words, David. We're delighted you had a smooth experience with Western Cars & Taxi Service and that David provided excellent service. We look forward to serving you again and appreciate your trust in us.
Western Cars - Great Driver
I used western cars to get me to Crawley , the driver Fareeha was right on time , great car and was very polite , her professional attitude made the journey very good and I will defiantly be using again , and would be happy to have Fareeha again to do my journeys
17 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you, Mark, for your kind words. We're delighted Fareeha provided a professional and punctual service. We look forward to assisting you again and will pass your appreciation to her. Your satisfaction is our priority.
Great service
I use western cats frequently and find the service great. Easy to use app, great communication and always on time!
16 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your kind words, Andrea. We're glad our easy-to-use app, communication, and punctual service meet your expectations. We appreciate your continued trust in Western Cars & Taxi Service and look forward to serving you again.
Driver was very professional
Driver was very professional. Journey was smooth.
Thanks
15 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your excellent 5-star review, Dave. We're glad you found our driver professional and your journey smooth. We appreciate your support and look forward to serving you again with reliable service at Western Cars & Taxi Service.
Is this the same company?
Is this the same company caught on camera fly tipping?
1 juillet 2026
Avis spontané
I found Western Cars is a very…
I found Western Cars is a very responsive and reliable service. Their rates seem very reasonable and their cars clean.
11 juillet 2026
Avis spontané
Réponse de Western Cars & Taxis
Thank you for your positive feedback, Paul. We're glad you found Western Cars & Taxi Service to be responsive, reliable, and reasonably priced with clean vehicles. We appreciate your support and look forward to serving you again.
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