Straight forward entered vehicle info on the website, within a day or two was contacted by a representative to set up the pick up. Once the tow truck driver arrived, basically handed over the keys the... Voir plus
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Lisez les avis des autres
The whole process from beginning to end was very fast, smooth and efficient. I made an initial inquiry, received a response right away, and set up a date to have my vehicle picked up. They showed up o... Voir plus
The entire process of donating our RV was incredibly easy. When I had a question I called the number listed and got to talk to a real person. Shocking these days! Even the person who was assigned to p... Voir plus
I called; they came and took away 2 cars. Fast, expedient. Good communication, they did exactly what they said they would. Donation and tax information followed as promised. All above board. I would r... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Wheels For Wishes is a 501 (c)(3) nonprofit car donation program established to benefit charities such as the local chapters of Make-A-Wish®. Since our founding in 2009, Wheels For Wishes has donated over 50 million dollars to the chapters of Make-A-Wish helping them grant thousands of wishes for children across the country who have been diagnosed with life-threatening medical conditions.
Coordonnées de contact
10159 Wayzata Blvd, Ste 125, 55305, Minnetonka, Etats-Unis
- 952-456-6100
- info@nfmdonations.com
- wheelsforwishes.org
4,6
Excellent
7 k avis
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A répondu à 50 % de ses avis négatifs
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Nothing wrong with Wheels for Wishes
Nothing wrong with Wheels for Wishes. The auction company was supposed to pick the vehicle up on Nov. 25th 2024. They never showed up. I called, no one answered and never returned my call until five days later. They acted like I never made the arrangement. Didn't talk to them because of anger. I wasted a whole valuable day. So sad for Wheels for Wishes organization. They lost the donation.
25 novembre 2024
Avis spontané
Réponse de Wheels For Wishes
Dear Mr Romano,
We are deeply sorry to hear about your experience and the frustration it caused. Please know that we truly value your time, generosity, and intention to support Wheels for Wishes. It is incredibly upsetting to us that this situation arose and resulted in a missed opportunity to fulfill your donation.
We are actively addressing this issue with our tow partner to ensure that such incidents are avoided in the future. Your willingness to donate is at the heart of our mission, and we are heartbroken that we couldn’t follow through in this case.
Thank you for bringing this to our attention, and we genuinely hope you’ll consider giving us another chance in the future. Please don’t hesitate to reach out directly if there’s anything we can do to make things right or to assist you further.
Horrible and dishonest…
Horrible and dishonest is how I would describe the whole experience. So I highly not recommend this service. Too bad 0 star is not an option as it would have been my choice. 1st I wasn't given a time frame of when the tow truck would be arriving. I waited and waited and had to step away to do some errands thinking it would be safe to do so. The tow truck showed up when i was away so the wife granted the driver access to the car which was fine. 2nd My issue is that I didn't sign the title thinking that the driver would have reached out to for approval. When I got home I called the rep and she tried calling the driver a few times and was not able to reach the driver. 3rd So the next day called the tow company and explained the situation and that I also forgot my garage door remote. She said it wasn't an issue and that they have a Power of attorney to sign the title which i did no agree to. she said she would be mailing both the garage door remote along with the title to sign back to me the next day. None of that ever happened which is very disappointing!!!
21 octobre 2024
Réponse de Wheels For Wishes
We are truly sorry for the negative experience you had. This is not the standard of service we strive to provide, and we deeply regret the frustration it has caused you.
We understand that you have been in contact offline with our colleague to discuss how we can rectify the situation. Please know that we are committed to resolving this matter as quickly as possible.
The issues you experienced, from the lack of clear communication regarding the tow truck’s arrival to the handling of your title and garage door remote, are not typical of our process. We take your concerns seriously and are actively working to ensure it is addressed properly.
Again, we sincerely apologize for the inconvenience and disappointment this has caused. If you feel that your concerns have been addressed to your satisfaction, we would greatly appreciate it if you would consider updating your review. Positive feedback helps us continue our mission and support more veterans in need.
If there is anything further we can do to support you or provide clarity, please do not hesitate to reach out. We truly value your support and are committed to making this right.
You never picked up my vehicle
You never picked up my vehicle. You were informed that I don’t have the title or keys and you scheduled the pick up anyway. Never showed up.
20 septembre 2024
Réponse de Wheels For Wishes
Hello Liri,
We’re truly sorry to hear about your experience and appreciate the chance to clarify what happened. It seems there was a miscommunication regarding your donation.
Our records show that the tow vendor attempted an initial pickup but couldn’t reach anyone upon arrival. Unfortunately, the vehicle was incorrectly marked as picked up in their system, which led to an automated invoice and our team mistakenly marking it as completed. During an audit, we realized the vehicle hadn’t been removed. The tow vendor then rescheduled for an unattended pickup.
When they returned, a woman at the property stated the vehicle belonged to her grandson, who confirmed he had not authorized the donation. We also attempted to reach out to the original donor listed, but haven’t been able to make contact. The donor slip notes that the title wasn’t available, and it appears the donor may have moved from the listed address, which adds to the confusion.
We apologize for the inconvenience and are taking steps to ensure smoother communication and verification processes to prevent similar issues in the future. Thank you for your patience, and please reach out if you have any more questions or concerns.
This was our first time donating a car…
This was our first time donating a car to a charity. I researched very thoroughly before making a decision to donate our car to Wheels for Wishes. I filled out the online form and within a few hours, I had already received a call from the towing company scheduling pick-up. The towing company arrived right on time and was very courteous and professional. We received our letter and tax form within 6 weeks of the donation. Also, the Customer Service representative I spoke to was very helpful and answered all my questions. It was a very good experience!
20 septembre 2024
Quick removal
They had a tow truck driver come in and remove the car the next day, after sitting for 3 years I hope they can fix it up and auction it off at a good price.
20 septembre 2024
You still have not sent my receipts for…
You still have not sent my receipts for the 2 cars I donated to you.
I retract this statement, as receipts were sent. My error. Working with them was a 5 ⭐️ experience.
1 avril 2024
Réponse de Wheels For Wishes
Thank you so much for clarifying, and we’re thrilled to hear that working with us was a 5-star experience! If you’d be open to adjusting the star rating in your review, we’d really appreciate it, as it helps us maintain our average and connect with more generous donors like you. Thank you again for your kind words and support!
We have not received a receipt for our…
We have not received a receipt for our donation after waiting for months and after several requests. We donated because we have lost our 19 year old son due to cancer...Rabdomya Sarcoma
Don't know if we can recommend this charity
20 mai 2024
Easy Peasy!
We had a very pleasurable experience donating our car through Wheels for Wishes. The car was picked up from our home, as scheduled. The title transfer process was simple as was the tax form. Will do it again if the opportunity presents itself.
20 août 2024
I was treated so well from start to…
I was treated so well from start to finish. Staff was very friendly and helpful. Contact after my call was swift. Staff was prompt and polite. Driver who picked up my donation was very professional. Very kind. Great experience. Thank You
20 août 2024
Thank you very much
24 avril 2024
They are professional and have a great…
They are professional and have a great reputation for being the best team ever in helping people in need of assistance
15 mars 2024
I have zero complaints
I have zero complaints, they were quick to pick up the car, the driver was very professional.
22 juillet 2024
Forgot to pickup my car on the…
Forgot to pickup my car on the scheduled pickup day. However, sold it for much more than I was expecting.
20 juin 2024
Réponse de Wheels For Wishes
Thank you for your feedback, and I apologize for the missed pickup. We rely on third-party tow companies, and we’re upset that they dropped the ball. We’re looking into this issue as we work hard to maintain a positive experience for our valuable donors and hope for positive reviews. I’m glad we were able to sell the car at a price you were happy with. Your support means a lot to us, and we appreciate your understanding.
I thought the process was professional …
I thought the process was professional & prompt & the tow truck driver was very friendly & knowledgeable
25 avril 2024
Every thing I was good in lining up…
Every thing I was good in lining up pickup. However I never received a receipt.
9 janvier 2024
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