Wilco Avis 

Ordered a side lamp told it would be up for collection next day it's been 6days now unable to make contact with company only 1 email to say order being processed nxt day but nothing now DISGUSTING!!! CANT EVEN CANCEL ORDER

If I could I would give zero stars. We were not given a time for delivery so were out when the delivery man decided to throw 2 heavy and expensive rugs over the garden side gate to be left out in the rain. On returning home we discovered the wrong rugs had been sent. It is impossible to find a telephone number for customer services and instead have to complete an online form and submit it. They then respond via email which is impossible to reply to as address is not recognised. I have been submitting these online forms now for 4 days, have dealt with 4 different people, and still the rugs have not been collected meaning I am still a couple of hundred pounds out of pocket.
An all round abysmal service. Avoid at all costs.

Was told to order an item by a tradesman and did but it was totally the wrong item. Customer service were brilliant cancelled my order and refunded the charge. Kept me informed of progress too. Couldn’t ask for better.

I WILL GIVE A ZERO IF I COULD. BE CAREFUL THEY ARE A BUNCH OF LIARS. CANCELLED MY ORDER STATING CANNOT DELIVER TO MY LOCATION, ABERDEEN CITY, DESPITE THEY HAVE 2 COLLECTION POINTS!THEN COME UP STATING ITS SHIPPED FROM THE MANUFACTURERS AND EXTRA CHARGES (??) WEBSITE STATING FREE DELIVERY EVEN AT SCOTTISH HIGHLANDS. KEPT LIYING SENDING MESSAGES AND NO REFUND YET. THEY LIE THROUGH THEIR TEEH YET THE THEY DARE TO CORRECT YOU AND OF COURSE WITH THE BATTERY OF RUBBISH; WE CAN ONLY APOLOGISE, AND ALL THE GARBAGE AFTER YOU NOTED YOU HAVE BEEN CHEATED...DISGUSTING

WARNING ⚠️
DO NOT USE THIS COMPANY.
NOT RECOMMENDED.
IVE BEEN ASKING TO CANCEL MY ORDER FOR 2 WEEKS AND SAME MESSAGE ALL TIME SAYING THERE LOOKING INTO IT.
STILL NO REFUND OR EVEN ITEM.....
REPORTED TO TRADING STANDARDS.
SHAM OF A COMPANY.
DISGUSTED AND DISAPPOINTED.
IF YOU HAVE A PROBLEMS WITH THIS COMPANY REPORT IT TO TRADING STANDARDS.....
GOING TO BANK TODAY FOR THEM TO GET MY FULL REFUND BACK.

I bought two packets of birdseed in Wilko in Luton today, one costing £3.49, the other £3.99. when I arrived home and looked at my receipt I found I had been charged for one at £3.99 and two at £3.49. I was not happy about this but it was too far to go back.

If I could give a minus star, I would! Absolutely shocking, ordered a bed which arrived in the wrong colour from images shown, the bed should have had 26 slats and end grips, there were none! After emailing because there is no customer service phone number I asked for someone to call me rather than a different person messaging me back on each and every occasion. This was just ignored. After offering me 10% discount to keep the bed as it was or a 15% discounted gift card to keep the bed as it was I.e with no insides and buy slats at my own cost. I asked for a refund and for them to collect the item. I sent customer services photos of the incomplete bed, explained we didn’t have our old bed and we were now sleeping on the floor! I was then told their delivery company would call me within 48 hours to arrange collection again no one called, I emailed customer service again as I was having radiotherapy treatment and had to plan for the item to be collected - receiving a text message from their delivery company at 4.00AM was the final insult and I would never order from them again!! I’ve subsequently ordered from elsewhere.

wish I had read the reviews here first. Endless email exchanges about an item I need to return. Everytime they come back with 'Thank you for your response
I hope this message finds you well.

Please note that we’re sorry to hear that the item is no longer needed. To arrange a return, please ensure that the item is in a re-sellable condition and includes all original packaging.

The earliest collection date available is from 5th June 2026, Monday to Friday. Alternatively, if you would prefer to keep the item, we’d be happy to offer you a £15 discount as a goodwill gesture.Please let us know how you’d like to proceed we’re here to help.

Should you require any additional assistance, please do not hesitate to contact us.'
Cici, Summer, Kate, Luke, Rose and Augustine, threads are there for a reason. You have to read them! I am sick and tired of repeating myself.
I have, everytime said I do not want a discount for an item worthy of £72, coming cheaper since it's totally useless to me. Whatever/whoever is replying to my emails are not reading the thread. I can easily forsee this company in the very near future heading smoothly into admistration if this is the best of what they can do this day and age. Will not give up. Will have to take the item personally somewhere and get them to deal with it.

Bought a door camera. Didn't work, sent it back. Was told refund within 48hrs. Not received a refund as of yet and its been 2wks. Just keep getting told they are waiting on another department. I have proof of returning and signed delivery of return. £80 they have of mine!! I'm not happy. Definitely would not recommend.

Ordered a item online from Wilco.com 27th April 2026, with a delivery date of on or before 8th May. I have been contacted by the delivery company who cannot fulfil that agreement I have asked to cancel order and get a refund.
Customer service for Wilco.com, The Range and delivery partner are non existent. What's the use of chat bots, what's app, and number 35 in the queue.
You have taken my money within minutes pestered me to death with emails regarding super offers I can't miss, also what do I think to the item I originally ordered. Mr Wilco sort yourself out this is no way to run a business. Needless to say do not use Wilco.com I won't be

Avoid at all costs , we bought lots of stuff and they delivered only one box of tissues and another box full of everything was missing after lots of searching and phone calls to delivery and lots of stress they said that's all and then again lots of stress and wasting time calling to wilko customer service they paid refund but not the very wrong cheap toilet tissues that we didn't order.

Operator on till offhanded and ignorant !
Spoke to management but the attitude was 'It is what it is'
All because of a price incorrectly displayed.
Shambles.

The company took two GBP100+ deck board orders at 2 stores which had none of the stock quoted in the order. They must be doing this on purpose e.g. to fund short term cash flow. Shut them down!!!

Waited two weeks for item to arrive damaged, and I mean the box had been through the wars and taped up on many occasions. Yet they still saw it fit to send to me. There is next to no customer service other than online chat, but they are clearly speaking with 20 people at one time because every response is them asking what the issue is for 100th time. Sooo frustrated!

Ordered a 4" double memory foam mattress topper online but when it arrived it was 1" of memory foam on a 3" reflex foam base.
I contacted customer service to return the item for a refund and all they do is run me round in circles.
Clearly they are trying to allow the returns window to expire.
I even tried taking it back to the Range but they claim it has to be arranged online and collected. The manager told me customer services would email me and request a photo of the item to be returned and sort it out for me.
Surprise! No communication.
Tried booking a return on line again only to get a repeat email claiming my details had been passed to another dept and they would contact me in 48Hrs.
It looks like I will be forced to make a claim through my payment provider.
Avoid Wilco.com

Useless customer service - do not respond at all. I ordered an item on the 4th august which was to come direct from the supplier; this I expected to be delivered within a few days as 20 were shown as in stock. I was surprised when the order was acknowledged,to see the delivery quoted was the 12th.No reply when I asked about this.
Tracking was shown, but on checking this there has been no information regarding a day for delivery, and I will be out for several days next week.
Hopeless trying to deal with this company as there is no information of who the supplier or delivery company is.Will not waste my time with them again.

Update - just received an email from `Roxanne` at Wilco with tracking details-probably after copy of view sent by Truspolot .Seems my order is still with the supplier (2 days after order placed) and not even reached Yodel, so goodness know when it will arrive! Feel like cancelling.
Gets worse - latest response from Wilko says one parcel is with courier and one is coming another way!
There is only one item ordered, and on checking with Yodel, they say they still have not received the item from the supplier.
I have told them to cancel the order and refund - I can see this turning into legal battle, and can`t see it helping The Range as they seem to have some connection with Wilko.

Had the best Customer Service experience with Wilco (online shopping) and specifically with Skyler. He dealt with my issue speedily, efficiently and with compassion. Can’t thank him enough!

Would give zero stars if I could: I ordered replacement fence panels from Wilco to match some I already have. Delivery date provided at time of purchase sailed by, delivery finally confirmed for a week later. Despite emails and texts confirming the day, delivery never turned up (I stayed in all day) but no-one contacted me to let me know it wasn't happening. Several days later, Wilco is still "investigating"; has not provided a new delivery date yet still offers the panels for sale on their website. Currently waiting for them to cancel the order and provide a refund so that I can buy elsewhere.

Bought Wilco White Oxford toilet seat. Please don’t make the same mistake. Within a few weeks, I had to pay a tradesman 50 pounds to try and stop the toilet seat wobbling, and he spent about 20 minutes on it. I don’t know exactly what is wrong with the fixings on this product, but buying it is a false economy.

You have no wheel chairs so I have not been able to fully look around