Delivery was slightly later than scheduled but the team where friendly and hardworking. The hot tub was well protected and moved into place without any problems. It took some time to fill due to its s... Voir plus
L'entreprise a répondu
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My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... Voir plus
L'entreprise a répondu
Bought a used hot tub but had a slight problem with it then we decided to upgrade to an ex display finally decided to bye a new one thay were brilliant with all the changes we made we would recommend... Voir plus
L'entreprise a répondu
The whole experience was simple and made easy from start to finish. Sam couldn’t have been more helpful and was there for any queries throughout the process. I would definitely recommend.
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À propos de l'entreprise
Écrit par l'entreprise
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Coordonnées de contact
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Royaume-Uni
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,7
Excellent
352 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Can’t recommend these guys enough
Can’t recommend these guys enough, hot tub was delivered within weeks, Harry who delivered and installed was brilliant and helpful even though he was working in pitch black nothing was too much trouble. Amazing service
18 avril 2023
Avis spontané
Réponse de Wild Water Spas
Sorry it's taken a little while to reply, but thank you so much for the fantastic review! We're thrilled to hear everything went smoothly and that Harry made such a great impression — even in the dark! We really appreciate your recommendation and are so glad you're happy with the service.
Great experience with this company would definitely recommend. Brilliant hot tub.
We were very impressed with Wild Water Spa, Harry was very friendly efficient and explained how to work everything.
He was very tidy and the hot tub was installed in no time at all.
10 avril 2023
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Mine was delayed but delivered now
Mine was delayed but delivered now, delivery giy was just amazing xx
Love my jacuzzi
7 avril 2023
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Great communication and rapid is…
Great communication and rapid is delivery. Installation was great.
3 avril 2023
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Amazing hot tub installation
Didn't have an long time to wait for it to delivered. We dealt with Tom in the first instance and he was great. Harry delivered it today and was amazing. Did all on his own - awesome! Recommended!!
3 avril 2023
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Good spa, delivery was postponed twice
Delivery was postponed twice, hence only 4 stars.
We now have the hot tub.
Haven't used it yet, as doing the water treatment and heating it up..
It looks really good, so very much looking forward to trying it out in a day or two.
Tom was very helpful, and Harry, the delivery driver was incredible.
Installed the tub, which took about 2 hours, in the pouring rain,
and then came back about 20 minutes after he'd left, as I had noticed a leak. All fixed now, but it's a good idea to partially fill the spa before the installer leaves to check for this.
31 mars 2023
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All round great service,still early…
All round great service,still early days for after sales but really happy so far .
28 mars 2023
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be wary of this companys aftersales care and read ALL small print
bought tub 18 months ago was not told the grey colouring on both headrests or cover would bleach and leave scum at waterline every day thereafter.told eventually that in the Ts andCs it recommends removing these when not in use!! was sent Whatsapp offering replacement headrests IF WE REMOVED REVIEW!! this was on Trustindex and declined. noticed that 6 recommends were posted on 06/03/2023 someone even making 2 comments on same day?
6 mars 2023
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Réponse de Wild Water Spas
Dear Linda,
Thank you for taking the time to leave us a review. We are sorry to hear that you are experiencing issues with your hot tub and that you are not satisfied with our after-sales service and warranty.
Regarding the discolouration of your headrests and "leather" cover, we would like to advise you that you should leave your lid off for 20 minutes after putting the chemicals in before closing the lid, and take the headrests off after use to deter discolouration. We apologize if this was not communicated to you before.
We apologize for any frustration you may have experienced and we would like to address any concerns you may have. Please feel free to contact us directly to discuss this matter further.
Thank you for your feedback and we hope to have the opportunity to better serve you in the future.
Really good communication and help…
Really good communication and help throughout. Ironed out a few little issues really quickly and overall, a fantastic quality hot tub at a brilliant price. Over the moon!
6 mars 2023
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Had my spa delivered it was fantastic…
Had my spa delivered it was fantastic service fantastic product the guy that fitted it couldn’t be more helpful would recommend this company As the after sales is brilliant any questions are answered very quickly would like to thank the company for the hassle free experience
27 février 2023
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Very good service from start to finish…
Very good service from start to finish .Engineer was very good and helpful thank for you good service
14 février 2023
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Excellent service and delivery. Really pleased.
Excellent service and delivery.
10 février 2023
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Great experience
Great price and excellent communication throughout. Very quick to respond to queries. I had to organise a separate crane hire to get the hot tub into the garden and was worried about the logistics of co-ordinating two different companies, but needn't have - everything went very smoothly.
17 février 2023
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Good service from online store and excellent service from fitters
Very well priced, good service and delivery and fitting excellent. Fitters very efficient and explained everything clearly. Overall good experience and very pleased
1 février 2023
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Tom was very helpful
Tom was very helpful, gave advice and made the purchase of my hot tub very easy. The guys who delivered and installed it were first class. I would highly recommend this company
4 février 2023
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Very pleased with installation and…
Very pleased with installation and instructions
Very early delivery date and arrived on time
Excellent job all around
Very happy
30 janvier 2023
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Quickly arranged delivery at a great…
Quickly arranged delivery at a great price and with great communication about electrical requirements throughout. Highly recommend!
19 janvier 2023
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Fabulous service from Tom and the…mrs mr Moores
Fabulous service from Tom and the delivery guys very professional fabulous service a bit of a problem with the banks stopping payment due to fraud suspicions but it when through great service
26 janvier 2023
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Ordering our new spa was so easy
Ordering our new spa was so easy, all was done on line and by E-mail , Thomas was great and always quick to respond to any questions, delivery was easy to organise and accommodating, however be aware that a payment of £500 ( and removed of total invoice price ) is required to confirm the date, so don’t be alarmed as it’s only because of previous time wasters that it’s asked for. Delivery was made by Raj and I can not praise him enough, he was polite and helpful and made it so easy, I will certainly recommend this company to friends and Family
20 janvier 2023
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