Window Nation - Austin Avis 42

easy fast great service.

Sales person answered all questions. The windows look great. Installation crew was awesome, covered everything up with plastic. The crew brought a cleaning person that did a super job in cleaning the work site. We were pleasantly surprised with our purchasing experience and are highly recommending Window Nation.

I had 3 guys installing the windows and I was blown away on how well the windows turned out and they cleaned up every single scrap from the old windows. I had 27 windows replaced!! The price for this job was very reasonable. It was a huge job and I just got my latest electricity bill which is cut in 1/2 now.

installers on time and courteous and did a great job

you have good people that know there job and do it well.

Windows were installed well. Due to a mismeasurement, all windows were too big and installers were hindered by doing modifications to compensate. Because unexpected changes took much time, installers, after working all day in hot 100 degree temp were so exhausted they just left. A final walk through was not done, thus many end touches were not done, e.g., 3 screens had holes one screen was missing, cathedral windows were not washed, etc. City inspector found wrong window was installed by a door. It took me many emails and telephone calls and several visits by your WN personnel to get final touches accomplished. Just frustrating.

Team was very professional and efficient. Good communication as to what they were doing and approximate time of completion. Respectful of property and pets.

The person that installed my window was very fast and very clean. And he was very professional.

Upper level management not responsive to emails.
Salesman, Rob, was great but the installers were terrific. They were helpful and knowledgeable. They cleaned up and also cleaned the new windows. They will have to return as 2 of the windows were made wrong.

We had our windows replaced by Window Nation and had a great experience. Reasonable price, great customer service and installation. Would definitely recommend.

Fast, professional, high quality.

The ppl showed up to install but didn’t have the right weather stripping so had to drive back to the shop adding 3 additional hours to the install. They removed our screen and didn’t put another one or the same one back. We are without a screen and the window doesn’t prevent heat from entering the room and is hot.

The windows are Great, but we had a few damaged windows(shipping), one window was leaking when it rained and the installation crew used Caulk instead of a plastic cap where the hole is for attaching the window. Window Nation staff came out and noticed that the Leaking window in our Master Bedroom was not installed properly, the Service Manager assured us that this will be taken care of ASAP!!! The Service Manager and I made an appointment and when the Crew came, they ONLY had 2 windows and had NO IDEA about the Master Bedroom Window or the Discrepancy's that we had to be repaired and that we Discussed!! Also found out that the Family Room window hasn't been ordered!!!
Every time I contact my Service Manager, he has NO CLUE what needs to be done and the window status! Now Again I'm Waiting on my Service Manager to Schedule an Appointment to Correct the Master Bedroom window and the Discrepancy's. He did tell me that the one window was Finally ordered but won't be delivered till the end of September!!!! Again, we are Pleased with that actual product but the communication during and after installation NEEDS to be IMPROVED!!!

Excellent product (double hung windows), great installation and installers, good contact from schedulers. Was disappointed in lack of followup from salesperson but overall I'd recommend.

They were polite and respectful but most of all not pushy. Brandon was great and the installation was very good.

Good overall experience. Very nice ppl to work with . It did take longer than I was initially told

The whole experience was smooth and easy. From sales to final measuring, to installation to management. Everyone we delt with was professional and expert at their job.

Professional, on time, impeccable in workmanship. Respectful of property and personal belongings. Took care to protect the furniture and floors. Cleaned up all debris inside and out.

Windows look great, only issue was contradictory communications on install time, even tried texting the salesperson and he didn't respond. They ended up showing up in the morning instead of the afternoon so had to quickly clear the area around the windows. If I wasn't retired I would have been at work and there would have been a real problem.

Window Nation was great from start to finish. Easy to get an estimate, great product for a fair price, easy to schedule and excellent installation.