Window Nation - Buffalo Avis 

Two young men came to install my window and were on time. Very polite and did a wonderful job. Left no mess behind,

Very satisfied with the results.

Reported window trim not installed properly. A service man came out and agreed and said it was to be redone. There is no communication between installers and corporate what was to be done . They came and said everything was fine when the wind can lift the tin 4 to 5 inches , it won't blow off the house . I had to put screws in my self to keep this from happening.

Keith came on time to fix 2 of my window screens that were torn. Efficient and quickly very professional!

Overall we are happy with the end results. Nice windows installed well and look good. My only recommendation is to give your customers better updates. Give a call or text to confirm an appointment time a day or two before. Also have someone call if youre going to be late. We had an appointment for 8-10 on a Saturday. We started getting cars moved and clearing the areas at 7am. Nobody showed up until 10:30 with no prior updates. We started to think you werent coming or we had the appointment time wrong on our calendars.

The best price around

The contractors who installed the window did a stellar job, but the gentleman who came to do the measurements left a lot to be desired!required us to come to the job site multiple times to get an accurate measurement for the windows that we wanted replaced! The finance option through them is not very clear to accomplish with them

From start to finish, the process of buying windows and the installation was 5 stars. The installers were clean, professional, and did a wonderful job. So happy to have my new windows at such a great price.

Installers did a good job…12 hrs. Manager checked job part way in.
Replacement siding doesn’t quite match original but ok. I am still recommending despite the communication barrier.

The crew that installed the windows did a pretty good job. There was a language problem. They didnt speak or understand English. That made it very difficult.

Installers were very professional, did clean and fast work.

Friendly and reliable people

The windows are excellent. The customer service and communication are extremely poor. Our salesperson got our names and email wrong. He didn't provide correct color samples. His boss finally delivered them 10 weeks later. Many emails with rude responses. We bought windows on June 5th, they were installed yesterday on September 17th. 14 weeks.

Good team; timely, professional job, good cleanup. Satisfaction guaranteed! For others replacing Bay Windows specifically, be aware the interior dimensions may change enough that your custom blinds will not fit the new space, in our case by just over an inch.

Way over priced. Their 50% off deals are not true. Obvious by the way they won’t give you a breakdown by window/door of what you are paying for each. They just give you a flat dollar amount. Their communication with each other and with me was terrible. Waiting for responses and not receiving them timely, mostly relating to the initial installation date and the rescheduled date. The 2 stars are for the installation team which was very good but that does not include the installation manager. The branch manager actually helped me out with a small installation issue that I had after I received no response from the manager. I am very thankful for him. Thank you Chris! If I was reviewing just him he would get 5 stars. As far as their response below, I don’t see anything changing. I forgot to mention that my salesman Steve asked me if a $500 Visa card would make me feel better about the inconveniences but he never followed up. Never got a penny. He just ghosted me. Very unprofessional. Oh and finally, Steve also refused to give me my senior citizen discount!

Person doing the work did not speak much English, could not communicate well with me. Did not leave any paperwork for me and the windows had stuff on them that my wife and I had to clean, some of it is still on there
My sales rep Jennifer Able was very helpful and she did great

Great sales person. Quick installation. Outside trim work was really good. Great job overall

Windows were not completed to our satisfaction and now we are getting the run around. Also felt we were pressured into making a decision immediately by our sales person.

STARTED ON TIME, FINISHED 21 WINDOWS, AND CLEANED UP IN 6 HOURS. SATISFIED WITH MOST WORK, BUT HAD TO REMIND THEM TO CLEAN SMUDGES ON SOME WINDOWS AND WINDOW SILLS. I HAD HOPED for SOME written instructions AS TO LOCKING AND UNLOCKING WINDOWS, AND REMOVING SCREENS WHEN NEEDED.