Winedrops Avis 17 079

As a new customer, i was having difficulty navigating the app, i asked for help and Michael and his support team talked me through ordering wine.

Great price for the wine which arrived on time.

Easy to use app and good value wine.

Order didn’t arrive on time ….. plus 2 random wines for £20 that was supposedly worth up to £200 was actually worth £10 each.

Brilliant communication from Michael (Customer Care) regarding an order. Everything was great and I would 100% recommend.

Great wines and easy to use.

made the mistake of trying Winedrops from a too good to be true offer in Facebook.
The problems are all to do with the criminally poorly designed Windrops app.
You can order your wine. Hooray.
The next screen then asks you to review the wine. It will keep doing this every single time you look at your order, basket or browse wines. Every single time.
I looked at some ofther wines and ordered two. On looking at my order, I saw that there were two 'extra' wines added that I didn't want. The app had added them to my order. Unfortunately, there is NO delete option, so these two extra wines were added to my order.
I then looked around the app and saw 'lucky spin'. Here you can spin the wheel for the chance to win a £500 bottle. What I found was that the result was added to a new order and processed. I had bought another unwanted bottle of wine.
The app then asked me if I wanted to review my original wine (again). I was planning to leave a bad review and touched the screen. Guess what. It added a firther, single £59.99 bottle to a new order and processed it.
I now had 1 good order and three unwanted ones. I wrote asking for these to be cancelled and to ensure that Wimnedrops did NOT take my subscription. I got no response.
This meant I had to call my bank to block Winedrops transactions. I was told by Chase that 'several' customers had the same problem with this company. AVOID. The wine price is good, but the app in criminally poor and will cost you money.

Loads of communication from the company. Different wines to choose from

Great offers and a wide selection of great, high quality wines. Quick delivery.

Great discounts, and nice that they will keep your wine until you get a box together.

I’d like to thank Edicel at Winedrops, who was extremely helpful when I made a mistake with my ordering of wine. Very clear concise and helpful.

Great value

Great wine, great price

I was trying to say I was over 18 couldn’t do it but still took my payment

Bought a wine that was “rrp” £60 for £15. I looked online for how much it costs and i could get it for £25/£30. Then I paid delivery so for wine and delivery total cost was 29.48. Realistically I hadn’t saved anything.

A member now for 2 years. I’ve found myself paying slightly more than before but drinking a broader variety of better quality wines. Using the great information within the app, I am able to be more selective in what I drink.
Great business, delivery is good, savings are great.

After an initial problem I had with the App which the team promptly sorted - it simply required a re-loading of the App I have been impressed with the communication and clarity of information - and delicious wine!