Winestoragecompany.co.uk Avis 22

Easy purchase experience and quality product. Exactly what we wanted.

Great product, very good quality. Great service, very responsive to emails. Highly recommend.

The wine cooler appears great but not fully usable as the drip tray I purchased at the same time still hasn't been delivered.

The after sale service was very good

In comparison to some of the 1 star reviews, our experience was very good.
We had a loud noise coming from our 3.5 year old fridge. Customer service asked for a video of the noise and subsequently sent out replacement fans and a technician. This didn’t help and a technician came out another time, but the problem still could not be fixed. The company then offered to replace the fridge for free, even though it was outside the warranty period.

Good, clear communication regarding delivery. Product arrived as communicated and we are pleased with the quality.

Brilliant small wine cooler.
Very quiet & easy to set up .
Maintains its set temperature perfectly. Very happy with my purchase & the delivery was also excellent .

They keep sending me email reminders to review them , bad service and rude staff

Brilliant service and product. Very friendly and personal communication and a perfect wine fridge. Thank you so nuch

Great appliance, great service, great delivery (driver took it around into the back garden for my partner as I wasn’t home)

The service was great and I’m really happy with the wine cooler

I bought a wine fridge almost 10 years ago and everything went well. This year I have had issues and I ordered a new gasket from this company. I made an online payment and since then I have received nothing.
I have sent multiple emails and attempted to reach them by phone call and I have received no answer or response. So please avoid this company. They are ok at communicating pre-order but non-existent after taking your money. Avoid and seek an alternative supplier.

Following responses from the company below I received an email asking when I wanted delivery of the gasket. Bear in mind that this order was placed on the 17 April and the item eventually shipped on the 6th of May. Why did it take 3 weeks to ship a simple rubber gasket?

And as of today (13 May) the item has still not been received.

Lovely company to deal with - great communications from Wilhelm!

Terrible customer service. The wine cooler ordered was severely damaged in transit. They tried to get me to take it with a discount, refused. Had to chase them to get a refund. Then 3 weeks later I get a threatening email chasing full payment. Their after sales people are rude. Go somewhere else!

The item I purchased was fine but I was not able to follow the instructions for loading it optimally and winestroragecompany were unable to advise how I store the volume advertised, perhaps they have not tried out all the products, not sure.

Lovely wine cooler. Great company. Answered our questions and kept in touch every step of the way. Would highly recommend.

Poor after sales service. Faulty fan reported 3 months after delivery and they were reluctant to send anyone claiming it was incorrectly installed. They finally agreed to send an engineer who fixed and confirmed that the installation was correct. Wine fridge developed another fault with a fan and not cooling. Now they are refusing to help as claiming again that it’s an incorrect installation. They are not even willing to help diagnose the fault. Had an independent refrigeration company diagnose the fault and it’s to do with the fan again. Nothing to do with the installation. Still not willing to help. My advice is to stay clear from this company and buy from a UK based company.

Terrible customer service. I placed an order in April, and was told delivery will be early June. I started chasing about 10th June, finally after 15th it had arrived at their warehouse. Multiple deliveries scheduled and not fulfilled. Every time I called, I was told it will get there.

Finally it has arrived this morning. My invoice clearly says, 'Delivery with carry in service'. The driver left it at the curb, and said, he is not allowed to enter the house.