Delayed order
I placed my order on 31 December 2025 and, unfortunately, months later I still had not received it. Throughout this period, communication was frustrating, as I received repeated responses stating that my order was “being processed” or would ship “within the next few days,” including a shipment promise that ultimately did not happen.
That said, after I raised my concerns, the company contacted me, initially offering a partial refund and later following up with an offer for a full refund, which I appreciate. While I am grateful for their effort to resolve the issue, I do hope improvements are made to order fulfillment timelines and communication, as the prolonged delay made the experience disappointing.
31 décembre 2025
Avis spontané