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Wizards Ltd is a UK-based company specializing in business-class VoIP and internet connectivity solutions specializing in reliable data, voice, and hosting services for businesses and residentials users. Established in 1993, Wizards has been a pioneer in the UK's internet industry, delivering reliable services for over three decades.
More often than not we forget that wizards run our phones/internet as everything just works which is a big plus for us. If ever there is an issues they are always helpful it’s resolved extremely quickly.
Wizards very quickly resolved our issue, with a professional and personal service.
Our experience with Wizards has been very positive overall. Since getting set up, the connection has been strong and dependable, consistently delivering the speeds we were promised.
Beyond reliability, what sets Wizards apart is their excellent customer service. Whenever we’ve needed assistance, their team has been responsive, communicative, and genuinely helpful. Their commitment to customer satisfaction has made all the difference, ensuring a smooth experience from setup to ongoing support.
We’d happily recommend Wizards to anyone looking for a dependable internet provider with fantastic service!
We had an issue with the landline, but Cip was very professional, kind and proactive and resolved this issue on time and in a professional way. I highly recommend Wizards Company!
Saving phone numbers to directory.
The team tried hard to find a quick and easy solution to this problem, but unfortunately there is no quick and easy solution. The problem is that the 3CX system seems to wants to import all the numbers in my mobile phone directory, regardless of whether the person called me via 3CX, or via my normal mobile number. Obviously such a muddying of the waters is far from satisfactory. 3CX - please up your game!
Réponse de Wizards.co.uk
Hi John,
Thank you for your feedback regarding the recent challenges with saving phone numbers to the directory. We understand how frustrating it is when expected functionalities change unexpectedly.
With the latest 3CX update, there have been modifications to address book permissions, affecting how contacts are imported and managed. You're not alone in experiencing this issue; several users have reported similar concerns. In response, we've escalated this matter to 3CX to seek a resolution. We anticipate that they will address this in a future update to improve the contact management experience.
In the meantime, if you need assistance or have any questions, please don't hesitate to contact us.
Regards,
Cip
Cip was great in understanding the problem and providing solution to the problem.
Réponse de Wizards.co.uk
Hi Riz
Thank you for your kind words about our assistance. We're delighted to hear that the issue was resolved.
If you need any further assistance, please don't hesitate to reach out.
Regards,
Installation of internet and router. I’m always nervous with internet related issues. But Wizard are brilliant. From installing the fibre cable and the router to sorting out the internet connection . When I say sorting the internet they stayed on the line to ensure all my equipment was connected correctly and up and working.
Speaking to them live on the phone a very rare support these days. They are amazing, patient and understanding. Brilliant service.
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