Waste Management Avis 1 689

Waste Management
is the worst company to deal with. Their customer service is awful, and they charge huge amounts of money for almost nothing. Total scammers!

Could not be worse. When you call customer service, expect to wait and probably get disconnected. Most of the people I speak with are incredibly rude. They cancelled my service with no explanation even though my payment information was up to date. They are a hot mess. Stay away.

This is my third review with this company! I asked them to remove ONE trash can after fighting an entire month with these people!! They took both cans and now my daughter has to wait until the 13th for the can to be brought back! I am willing to bet money that these incompetent people won't bring it back! Do not, I repeat do not use this company!!

Awful customer experience. Online booking counts weekends towards your total count, but there is no pick up or drop off on those days. So you either lose days or pay extra depending on their availability. Only 40 characters for special requests. There is absolutely NO way to contact anyone over the phone. No customer support whatsoever. Last time we used their service they picked up on the wrong day (cutting our time short). Would not recommend to my worst enemy. If I could give zero stars, I would.

I would give it no stars if I could. Sorry excuse for a company. I called them on 4/8/26 for service (residential) and here it is 5/7/26 and still have not received a trash can. I even paid up front for the rest of the year (BIG MISTAKE) not to mention I can't even get my money refunded (almost 213 dollars). One month later still not trash can. I have called on a daily basis only to here that we guarantee you will have one tomorrow, and we all know tomorrow never comes. They have the most incompetent associates working for them. Wonder if any of them are required to have an education. I have no recourse because they hold a contract in Shelby County Alabama so I can't use another company. This company has no integrity; their employees have no integrity. This world is going to H___ in a hand basket because of companies like this one. WM does nothing but blow smoke up your butt with lies. nothing but lies. shame on them. They should have a zero rating. BAD SERVICE AND BAD CUSTOMER SERVICE. They should not even be in business.

Disrespectful drivers up to the customer service and beyond, told a retired disabled veteran to suck it up when his trash was not collected

I had contacted Waste Management to cancel my service due to continued increase in pricing. I was offered some possible reductions if I stayed but I had chosen to use another service. When asked why I was cancelling I was honest and said due to cost which then I was informed it was going to be an additional $75 to cancel the service on top of the normal billing.
In setting up my new service that business informed me I should have told them I was moving then I would not be charged a fee at all for that. It is poor business practice to implement fees based upon a person changing their provider. WM also wanted to charge additionally for recycling pick up. Other providers have and currently do not charge a recycling fee in my area. Ridiculous and I will not utilize service from Waste Management ever again and will not recommend it to anyone to use.

You can never get anyone on the phone when there is an issue. You will be in the automated loop. Prices go up every 3 months. I cancelled and then I called 3 times for them to pick up their cans and still waiting. They have to be the most frustrating company I have ever dealt with.

Terrible customer service. Can't even get anyone on the phone. Have asked for a container replacement twice and BOTH times they gave me the wrong container.

Terrible service — avoid at all costs

I used Waste Managed for bin collections at my business premises and the experience was a complete disaster. Collections were missed repeatedly with no warning or explanation. When I tried to contact them, communication was poor — no proper response or resolution.

Despite receiving no service, I was still being charged. To make matters worse, cancelling the contract was unnecessarily difficult. They made the process as hard as possible even after failing to deliver on their basic obligations.

I would not recommend this company to any business. If you are looking for a reliable waste collection service, look elsewhere.

Worst recycle/trash company. They have no problems taking your money monthly but they always will forget to grab your stuff even if it’s out on the curb on time and then trying to get ahold of someone is impossible as anything you try to do in life. It’s all AI. Their 1855 number goes to some Medicaid phone number and trying to get ahold of them good luck!!!!!

If I could give a negative star I would. Very unprofessional and unreliable company. Only had them for about 2 months. I wondered why all my neighbors have Evergreen trash cans... Now I know WHY!!! I JUST SWITCHED! HORRIBLE COMPANY!!!!

The customer service is beyond poor. We have called every day about our trash not being picked up. Everyday someone says it will be picked up. They sent a picture of our. Neighbors can being picked up. And said the driver said our can had been picked up. We live in an HOA and the unsightly can is still full and never been picked up. Customer service says it will be picked up and a credit will be issued. Can is still full and tomorrow is our regular day for pick up. What does one need to do to get service? This is not a customer service business. We pay a lot and on time every time for years. Please explain the lack of customer service!!

The most deceptive company I have ever dealt with. The contract price is a carrot to enter into contract. Then they Incrementally keep adding to the bill. by the time your contract is over, you are paying triple what they offered. I extremely recommend avoiding this company and never enter an agreement with them!

"I live in Montreal, and I advise you to pay close attention to your accounts. My contract was for $650 per month, but without my knowledge, they started charging me $1,015 per month. It's been a real headache trying to get my money back or receive the service I paid for they still owe me.

The Customer service of Waste Management is the worse of the worst. Not only they never solve your issues, but when they say "we are going to escalate your issue" THERE IS NEVER A FOLLOW-UP WHATSOEVER.
I am trying for a couple of months to accessing my WM account online, and the message i get is "We recognize your account, but your email address is not verified. Please use the link sent to (my email address) to verify your email address." In addition the WM website cannot "find my address", although I receive bills from WM to my home.
And another story is how I was able to get a trash can for my new home, I had trash in my garage for almost two weeks.
I have contacted tech support (from both India and the USA) and for the last couple of months they cannot fix the problem. Their lack of knowledge and utter disregard for patient satisfaction is appalling.
This is the consequence of monopolies: once they know that they are the only ones servicing the area, they just don't care. WM took over Benz Disposal in my community. What a difference between the customer service provided by this small trash company, with the incompetence showed by this giant corporation, once they took over the Rosamond area.

UPDATE 4/23/2026: Since the day I posted this review, NO ONE FROM WM "Escalation Department" has contacted me. As always, they do not care about customer satisfaction. I am still unable to log in to my account, and the WM website still can't find my address. UNBELIEVABLE.

UPDATE 4/27/2026 A person from WM ((917)315-5400, a Texas number, although I live in California) left a voice mail regarding the "Google Review" but did not left a phone number to call back, and the number they used is an automated response that do not give you an option to speak with a human customer service representative.
I was asked to submit my email, home address and phone number, and WM still does not have the courtesy or common sense to address a paying customer inquiry in a timely manner.
As always WM provides dismal service, and still showing utter disregard for paying customer satisfaction, stuck with their awful service.

UPDATE 4/28/2026: I had submitted my name, address, account number and email to wmcares.com about 5 times, and it seems like wmcares does not care.
They call and never leave a call back number, nor a voicemail message. This reply is the farthest they go every time they have negative review.

UPDATE 4/29/2026 WM sent me an account activation email, I clicked on the link but I am unable to complete the activation because "! Sorry, we are unable to find your address, please re-enter your address and try again." And again no way to contact a human customer service rep to solve this long term problem.

UPDATE 5/8/2026: Since 5/1 I've been in contact with a WM customer service person, she is been trying to get my issue solved with no resolution yet. The struggle continues.

WEBSITE IS INEFFICIENT. CANNOT DO A VACATION HOLD OR TEMP STOP.

This is still a terrible company. There is no improving this company or management. They are only money hungry and full of greed. I really hope someone or myself takes them for everything they have. This is one of them companies in world that should be taken away.Have a great day.

Total lack of communication, lied about trying to communicating multiple times send them my call log from cell phone , they ghosted me the bag bin still in my drice way been two weeks.They never told me about waiver I made mistake I was 19ft from curve. If I had known about waiver I would have agreed to come on driveway, so they billed me 100 bucks for showing up. I would never deal with them again. AVOID VERY DISHONEST

The price doubled over about 2 years. When I called to cancel, they immediately offered to price match my new company. I still wanted out and they are charging $92.77 just to pick up their own bins.