Saltfire Stoves Avis 2

Had a stove and the fire brick at the back cracked after 3 weeks of use, they have agreed to send me a new one even though it’s not covered by their guarantee. Heather sorted my problem and was really helpful.

Ross and Lee get one star because it is possible to light a fire in their product. For everything else, zero.
When I flagged up a fault (a bolt that was so short it wouldn't hold the baffle plate to the back of the stove), their response went something like this:
"You bought a stove that was too small for your boat and now that you've realised, you're just looking for a refund so you can buy a bigger one."
Weird flex, for 'Customer Service'. But at the time, so bewildering and upsetting that I cried all over the marina manager.
Unfortunately for Ross et al, I'm very keen on justice. I could produce an email conversation between me and a heating guy, enquiring about a central heating system for the boat - 5 months before the boat was even built.
It didn't stop Ross scraping the barrel of weak ass excuses, but eventually, he offered what was in effect a backhanded admission of fault and agreed to take the stove back but insisted that he couldn't be held liable for its condition in transit to his premises - and that the cost of returning it should be borne by me. Suddenly, he's bothered about its condition! This man is hilarious.
Fast-forward 6 months and one section 75 credit card dispute later, and I got £200 back for the extra cost of using electricity to heat the boat.
Today's lesson? The measure of any company is how they treat you when things go wrong. Ross and Lee are a sh1tshow. But there is - or was - somebody called Heather who deserves credit. She worked at Saltfire, and she was great. Do hope you've found a better employer, Heather - because you're worth it.