Woody OvenAvis 

Ordered on Monday. Paid for 24-hour delivery. It's now Thursday and the dough hasn't arrived. No tracking update, no email, nothing.

I've emailed twice to ask what's happening, partly because I genuinely needed it for Friday, and partly because I was curious whether anyone was actually reading the inbox. No reply to either.

I can forgive a delay. Couriers go missing, things get lost, ovens explode. What I can't forgive is silence. A two-line email saying "we've messed up, here's what's happening" would have changed this review entirely. Instead I'm left chasing a company that took my money on Monday and has said nothing since.

Won't be ordering again, and I wouldn't recommend anyone else does either until they sort out the basics of talking to their customers.

The company will tell you they are having issues with the delivery company this week. Well, if that's the case, a) why did you have the same issue a month ago? b) Why don't you contact your clients and let them know instead of going silent?

Horrible experience. Order sent Monday late night paying extra for next day delivery, considering so the order starting Tuesday as day 1. It’s Thursday now and not arrived yet! The worse ? No customer service, no contact number and those emails on the website don’t work at all as I never had answers! Stay away from this company!

At last! I have been buying other brands of frozen dough and getting really mad with how bad my pizzas have been when I have been doing everything right. First American dough ball and it’s a success, beautiful crust unlike the part cooked stodge I have been ending up with others. Really impressed, thank you

Absolutely fantastic New York style dough. I made 4 pizzas in my Gozney dome on Sunday using the ready made dough balls. As a side note, DPD misplaced my first order and Woody shipped out a replacement no questions asked! Will definitely be buying again!!

GF dough is a waste of money. I wouldn’t recommend it to anyone.

It is so sticky it’s utterly pointless, sticks to everything as soon as it’s spread or touched no matter how much flour you use and gets totally destroyed trying to go in the oven. Wasted hours trying to use it, tried 4 separate balls, followed the instructions to a tee, and threw the whole bag in the bin in the end and ended up having to order a takeaway.

Have used plenty of dough in the past including other brands and making my own and it’s by far the worst.

Customer services suggest it’s a unique user error and won’t offer a refund so really disappointing for £38 or whatever it was. Don’t bother.

Fast delivery and the pizza dough is amazing.
Highly recommended.

Prefer a sourdough pizza base so tried my own a few times with mixed results and tried various other pre-made frozen dough balls, again with mixed results. Ordered 12 sourdough balls from Woody which arrived last week. Made 3 pizzas this week to try them out and excellent results. Easy to shape, good crust and great taste. Will certainly be ordering more.

Really great pre made dough balls, cooked the pizzas in an Ooni Karu G. The edge of the crust balloons perfectly and gets the leopard spots everyone loves. Taste is great too. Can’t fault it. We will definitely order again and try the sour dough version.

Excellent Italian style dough.
Makes super pizza..better than the supermarkets. Recommend.

Excellent item. Well packaged and quick delivery.

Loved the ease and quality of the pre made dough and the sauce was delicious!

Oh my days! The new New York Pizza dough is by far The BEST frozen dough I’ve ever used and the taste is amazing. The slightly bigger balls cook perfectly in an volt2.

Not only is each individual ball wrapped but the freezer bag keeps it in perfect condition.

Well done folk….

Remarkable service - special s/o to Sophie who answered my what felt like novice questions but did not make me feel like I was being an inconvenience - She went above and beyond to help me. A very rare encounter in today's world. Amazing.

Simply the best Sourdough pizza dough balls that I have used in terms of quality and ease of stretching! (I use an indoor pizza oven)

Great service and fast delivery, product is excellent.

Amazing dough! Great service

Not tried them, yet, but the services was excellent

I'm sure the dough will be excellent, however, because the dough was delivered in plain packaging, no instructions were included, how long to defrost, in the fridge or at room temp for instance ! I was also expecting a free sample of chorizo crumb, that wasn't included either ! Very disappointed in your service

Our go too company for pizza dough, could make our own but these are so good and takes the stress out of it. Also fantastic customer services and speedy delivery win win