Recently struggled with a pattern for a baby cardigan and Emma patiently helped me through it, even sending a video! She was wonderful and such an expert teacher that I know I’ve learned a lot and can... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been a customer of WC for several years and not only do they have wonderful products, their customer service is A++! Claire and her team go the extra mile every time to make sure their customer... Voir plus
Beware! Wool for Rainbow Blanket Kit which cost £89 ran out in three separate colour sections meaning that the pattern could not be completed as per instructions. Simply not good enough. Have been pur... Voir plus
Une très bonne expérience avec Wool Couture ! Les pelotes de laine sont très qualitatives, l'équipe est sympa et réactive. J'ai eu un souci avec La Poste en France et c'est Wool couture qui l'a pat... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We specialise in handmade woollen accessories for giant knitting, macrame, crochet and weaving. DIY Kits and Made For You products.
Coordonnées de contact
The Old Robin Hood, Southmoor Road, Brierley, Barnsley, South Yorkshire, S72 9HA, Barnsley, Royaume-Uni
- 01226 414950
- hi@woolcouturecompany.com
- woolcouturecompany.com
4,5
Excellent
620 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delightful wool and pattern
Delightful wool - such good quality! The pattern instructions were clear and the loop rug has turned out well. One comment, I would suggest that the pattern should be marked moderate rather than easy. I have knitted for years but struggled for a while with the loop stitch- even following the video instructions!
11 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience overall. I will note your comments on the skill level to discuss with the designers and management.
Happy crafting!
Vicky and the team @ WoolCouture
I didn't order anything to my knowledge…
I didn't order anything to my knowledge from your company. I tried to buy the hedgehog kit for my mom but it wouldn't switch from Euro's to U.S dollars. I tried to switch the fall at the top, reload the page, and back out of the website and come back multiple times. However it just said my transaction failed and I should try a different card. If I did end up buying something, can you please tell me what it is?
11 mai 2021
Réponse de Wool Couture
Hi, thank you for leaving feedback.
I am sorry to hear about this situation. I will look into this and get back to you as soon as possible.
Kind Regards,
Vicky
After speaking with you more regarding this, you have advised you cant see anything being taken from your bank and I have advised your orders will not progress as no payment has been made.
Please don't hesitate to come back to me via the email account we have had previous correspondence on should you decide to go ahead with your order.
Kind Regards,
Vicky and the Team @ Wool Couture.
Good quality product but overpriced in…
Good quality product but overpriced in comparison. Lack of clear instruction in putting loom together, line drawing would help possibly. Wool pack lovely with great colours.
11 mai 2021
Réponse de Wool Couture
Thank you for taking the time to feedback, I really
appreciate this.
I’m sorry to hear you thought the order was over priced. We strive to design great British Craft Kits that can be enjoyed by all. We do choose to use premium products in our kits like our merino wool which is made in a mill in Yorkshire.
I'm sorry you struggled with the instructions. I will certainly highlight this with the pattern team and we will certainly review these instructions.
Again thank you for taking the time to feedback.
Kind Regards,
Vicky and the Wool Couture Team
Brilliant books
11 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you like the books.
Happy crafting!
Vicky and the team @ WoolCouture
Beautiful quality product
Beautiful quality product, arrived promptly and packaged very nicely. Will definitely use again. Thank you Wool Couture.
11 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Weaving yarn.
Speedy delivery and the products were just as they looked on the website.
Such a good company!!
11 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience and your mum enjoyed her book.
Happy crafting!
Vicky and the team @ WoolCouture
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Yarn fabulous!
Yarn fabulous. Nothing to compare with it.
Wool Couture were incredibly helpful. The order got a bit lost at some stage it The great staff and Ali sorted it. I am however taken aback by the impact of Brexit on tax and Duty on the purchase.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you like the yarn and are happy with the service you received.
Unfortunately Brexit has impacted in some places and we suggest that you check with your local Government with regards to any fees.
We will always be here to offer assistance and help with these situations.
Thank you again for leaving the review, its really appreciated. and happy crafting!
Vicky and the team @ WoolCouture
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️! Excellent service! Arrived in timely manner enclosed in a sweet tote. Most impressive packaging of yarn & instructions I’ve ever received. Beautiful yarn colors. Love. Love. Love.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience and loved the packaging.
Happy crafting!
Vicky and the team @ WoolCouture
I ordered a beautiful kit not realizing…
I ordered a beautiful kit not realizing it was in the UK. They were very helpful with the color choices and then shipped it. I got it delivered to my door about 5 days later. I highly recommend them.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Beautiful yarn
Beautiful yarn that was delivered quickly. Just love it 😊 Can definitely recommend
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Great service, Great product
Great service, fast delivery and well packed, my only question mark would be with the post office, I had elected to have the parcel delivered to the local post office but they didn't do that they took it back to the sorting office and I had to go and collect it at the weekend. I know this is not the fault of Wool Couture so I have given them 5 stars and I can't wait to get knitting and show off my project.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Beautiful wool that I Iove to crochet…
Beautiful wool that I Iove to crochet with. I’ve looked for a cheaper option but none are as lovely as the Cheeky Chunky!
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Unable to purchase additional items
I wanted to order buttons and needles at the same time, but I was unable to do via Webb site, by the time you had rectified it was to late I had placed my order for the wool. The wool is beautiful.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you raised with us the issue with ordering the buttons so we could rectify this. I'm happy to hear you like the wool.
Happy crafting!
Vicky and the team @ WoolCouture
Order processed efficiently and arrived…
Order processed efficiently and arrived days earlier than expected. Kept me informed appropriately. Well packed without excess. Excellent service. X
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Back to knitting!
I have made 6 cushion kits, one each for my grandchildren and they love them. Now making a rainbow blanket. After initial problem with my tension they have worked beautifully. Lovely modern designs.
10 mai 2021
Réponse de Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.