WoolWarehouse Avis 

I ordered wool to start a project over Christmas holidays, wool arrived quickly but was not the colour I had been expecting.
I spoke to a very helpful lady, Liz, who said I could return the wool and have a full refund or exchange.
I choose to have an exchange and that was completed very promptly , by return of post,without me incurring any further postage costs.
Bearing in mind this was between Christmas and New Year, I was most impressed. Outstanding customer service.
New wool is just was I wanted.

Ordered on tuesday, delivered friday, the week before christmas!!! Amazing!!!

Amazing range, faster delivery than expected, and incredible customer service.

I've used WoolWarehouse many times over the past few years and am always pleased with their service. I recently had some trouble trying to find the right yarn for a project I was working on. One of the people at WoolWarehouse was kind enough to help me find the best colour match they had via email :)

This store gives me a feeling of trust. Frequent discount offers. Good assortment. There were no overlays. I will order again and again.

Amazing selection, super fast delivery and always comes in lovely packaging with products obviously looked after.

They sit on your order unless you pay for DPD. For their size, they surely know how to provide a worse service than smaller shops. They take two days to dispatch for no reason. Slowest and lazy craft supplies shop.

EDIT: In response to their reply - Your dispatch is slow all year around. I’ll reiterate that other shops dispatch faster regardless of the choice of shipping method.

I placed my order on 8/12/23, standard delivery and received the Supersaver wool the following day! I loved the organza bag in which it was delivered, ideal to keep my crochet work in. I definitely recommend this company, the wool is exactly as described. Very professional and reliable. I shall make more orders from them,

Would definitely use again. Ordered Monday 27th Nov and my order was with me by Thursday 30th Nov.

Well packaged and all correct. Quick, helpful response when I’d contacted with a question too.

Placed an order and gave the postcode for my new address. Wool Warehouse sent the parcel to my old address and when contacted them they said the person taking the order did not change the address so it defaulted to the old address. The lady then suggested i could contact the people in the old address, which I declined. They then cancelled the original order and places another order and then informs me that they do not have one of the colours so suggest an alternative to the pearl grey I ordered and when I get home and take a look the colour its nothing like the right colour so I ring them again. Apparently the original order is with Evri and they can't redirect it and it could be WEEKS before it gets back so I have to wait for the amended order to arrive and keep the correct colours and repack the wrong colour and send it back and when they have the right colour they will send it out. But guess what they have no idea when that will be . Rubbish service,poor customer service and I will stick to Lovecrafts in future at least they get their delivery right ,don't expect their customers to turn into courier and they have excellent customer service

Would just like to say how amazing wool warehouse are. I ordered, emailed to change my delivery address and received my wool which was perfectly wrapped in an organza bag and then waterproof packaging. All this within 36 hours. Yarnsmiths wool is so lovely to knit with and at a very reasonable price. Thank you again Wool Warehouse.

Love this company. Placed a large order in a number of different colours, different weights of yarn. They match your Lott numbers to ensure you receive the same shades in each colour if you choose. Dispatched day after placed order, received the following day, you can even choose your carrier. Received in gorgeous organza bags, well packaged in a box. I look forward to being a loyal customer for years to come.

Brilliant company, all my orders have been dealt with quickly and efficiently. Orders delivered by Royal Mail. I would highly recommend as great company to deal with.

I have use this company on many occasions never had a problem...wool is nicely packed and very good prices....only negative is the Web page it is very small to read on my phone as I don't own a laptop or tablet 😀 But I reccomend them 100%
Ps, I just done another small order.

I made a small order with this company and items were delivered promptly and beautifully packaged. It was like getting a gift through the post. Thank you so much for your kindness and diligence to customer service - much appreciated. I will order again.

Really prompt delivery, quality of yarns, wide range of yarns available, fair prices.
I’ll definitely use this company again

Nice little shop, got my products fast and they were good quality

I have used Wool Warehouse several times, this time I ordered the wrong colours. I returned them with a note explaining what I needed and WW sorted the colours out that was most suitable for my project.
I would recommend WW

One of my favourite shops, I’ve been shopping with them for years. I buy lots of fabric for my business and wool for my hobbies, the prices are good, delivery is always quick and on the rare occasion there’s an error with my order, it’s always rectified efficiently.

Only discovered Wool Warehouse a few weeks ago and absolutely love it. Delivery is so quick and amazingly packed love the organza bags they come in. Can’t wait to receive my next order 🤩

How I love Woolwarehouse delivery day. All my yarns safely delivered in beautiful organza bags, perfect for keeping projects in and packaged well.

Amazing choice of yarns and colours.