Denied Employment Because of an Assessment Test
I applied for one of their customer service positions because I was looking for a second job with flexible hours, since I already work full time, but I was denied based on their assessment test, which asked irrelevant questions, such as whether or not I thought that going to an art museum was fun.
I have years of customer service experience, supporting customers by phone and through chat, email, and SMS and it's a shame that qualified people are denied a chance to work and make a living because of an assessment test, despite their actual work experience and qualifications.
Choose people based on their resumes and qualifications and not some arbitrary assessment test!
Réponse : Working Solutions
We completely understand your frustration. Our goal is to ensure that we're able to offer our clients top notch customer service. The assessment is a tool to help us ensure that we deliver on our promise of world class CX. Changing this score threshold meant that a small number of individuals who previously passed the assessment were not longer qualified to work with us. We apologize for the frustration.