Would love to give 5 stars but my second box never arrived and despite sending several emails to the company I've had no response. So I've paid £5.99 for nothing. It would be fabulous value for... Voir plus
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Lisez les avis des autres
I love getting my WowBoxMe box of goodies every month, it's like a monthly mystery gift to yourself :) The only downside though is the Wow Points system, I've rated my boxes and received my points,... Voir plus
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I tried the September WowBoxMe Subscription Box and I loved it. Being able to try snacks that I wouldn't typically have access to is fun. My favourite picks from this month were the tango apple (which... Voir plus
I have repeatedly asked for no energy drinks n no chilli based snacks, but this box outdid all its predecessors! There was precious little else in this months box, the quality of which has plum... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover a monthly subscription service crafted for snack and drink enthusiasts at WowBoxMe. Experience the joy of discovering new snacks and drinks delivered right to your doorstep, igniting excitement and wonder with each delivery. Take advantage of our fantastic discount and embark on a journey filled with delightful surprises and unique treasures. Ready to join the adventure? Subscribe today at www.wowboxme.com.
Coordonnées de contact
Unit 10, Apex Park ,Fraserfields Way, LU7 3RJ, Leighton Buzzard, Royaume-Uni
- +44 (0)15 2521 3864
- orders@wowboxme.com
- wowboxme.com
3,2
Moyen
194 avis
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Empty Box Scam
Purchased a product through Amazon from them. All I received was an empty box (with the exception of a strange letter).
The letter states they are a legitimate company and some nonsense about a red flag. No other effort was made to reach out.
Edit: WowBoxMe has now tried to shift this review to another company, despite knowingly receiving the same complaint via Amazon.
There is no need to ship a letter; it is customary for a seller to reach out via Amazon, email or phone if there is an issue.
Fortunately, Amazon issued a refund. A report was also made to the Consumer Advice Service, which will make a report with Trading Standards.
2 juillet 2025
Avis spontané
Réponse de WowBoxMe
Hi QM,
Thank you for your review we’re truly sorry for the confusion and frustration caused.
To clarify a few things: your order was placed through Amazon, which automatically hides all customer contact details (including your email and phone number), so we weren’t able to reach out to you directly. That’s why you received a letter instead, it explained that once you got in touch with us, we’d be able to safely fulfill your order. This process is fully approved by Amazon and was introduced to help protect customers and sellers due to an increase in scam-related issues affecting the platform.
We understand receiving a letter instead of the expected product can be confusing but, please know it was done with your safety in mind, not as a way to avoid responsibility. We only send the actual product after confirmation to ensure it reaches the correct person.
Regarding the review flag: we didn’t remove it to avoid feedback. The review was initially posted on our subscription site (WOWBOXMe), which is separate from the Amazon side of our business. Since your order wasn’t a subscription, we moved the review to the correct location to make sure it’s addressed appropriately not to dismiss your concerns.
We're a legitimate business, and we’re happy to resolve this properly. If you’re still open to it, please reach out with your order number so we can assist you directly.
Thanks again,
Team WOWBOX
Great subscription service to be part…
Great subscription service to be part of. regular as clockwork the box arrives with new and exciting products to trial. when i have had technical queries on how to fill out the survey Temi who heads up the marketing has been really helpful as i am not tec savvy, it is a great team at WOWBOX i look forward to more boxes in the future, I would really recommend any subscriber to fill out the survey as it helps not only WOWBOX but also the suppliers with how we feel about their products.
26 juin 2025
Avis spontané
Réponse de WowBoxMe
Hi Matt,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you're enjoying your WOWBOX subscription and that the boxes have brought some excitement to your doorstep.
It’s especially great to know that Temi was able to help you with the surveys, we’re lucky to have such a dedicated team member! Your encouragement to fellow subscribers about completing the survey is spot on, it really does make a difference for us and our partners.
We’re so glad to have you as part of the WOWBOX community, and we can't wait to keep surprising you with more great products in future boxes!
Warm regards,
WOWBOXME
Massive scam
Massive scam. I ordered Tetley 1100 on Amazon and all I got is a letter saying its a scam. Contacted amazon and they said we can not do anything.
22 juin 2025
Avis spontané
Réponse de WowBoxMe
Hi Vijay,
Rest assure that we are not scammers
Please are you able to reach out to us: customerservices@wowboxme.com or call us on +44 (0)15 2521 3864
I purchased 192 bottles of Evian water…
I purchased 192 bottles of Evian water on the 16th June 2025 through Amazon from this company for my brother's funeral reception on the 18th June and all I received was a small empty box no water!! I have made contact with the seller regarding this matter and a refund. Sent pictures as asked by the seller and I have not received a response. I feel like I have been scammed by this company and Amazon as I paid over £130 pounds and received no goods. Would not recommend this company at all!!
18 juin 2025
Avis spontané
Réponse de WowBoxMe
Hi Debbie,
Please are you able to reach out to us: customerservices@wowboxme.com or call us on +44 (0)15 2521 3864
Order never arrived and was replaced by…
Order never arrived and was replaced by broken biscuits. I called all I got was no help in this matter. Avoid this company, Use a different company when ordering stuff. Now my review has been flagged as defamatory by Wowboxme
I'm just giving an honest review and response to my experience with this company. Now they are saying I became aggressive, also for the photos look at Google reviews. Replacement??? That surely can't be the replacement, not even the total value of my order. I'm still waiting on my refund let's get that processed. Update on my refund I never received it from this company still waiting
10 juin 2025
Avis spontané
Réponse de WowBoxMe
Hi Chris,
Thank you for sharing your feedback — we're sorry to hear about your dissatisfaction, and we appreciate you taking the time to provide images to support your concerns.
To clarify, your original order could not be fulfilled due to an unexpected supplier stock issue. As a result, we issued a full refund and also sent a complimentary replacement as a gesture of goodwill.
We understand that the replacement arrived in poor condition, and we've seen the images you attached. However, the damage appears to have occurred during courier transit, which is unfortunately beyond our direct control. We always package items securely, but once in the hands of the delivery service, handling is not something we can influence. That said, we were still willing to assist and follow up.
We also want to address the communication aspect. Our team made a sincere effort to resolve this issue with you, but the conversation became challenging due to aggressive language and shouting. We’re always here to help and treat every customer with respect — and we ask for the same in return so we can effectively reach a solution.
Lastly, regarding your review being flagged: we only report content when it includes statements that could be considered misleading or defamatory under platform guidelines. We do not aim to silence genuine experiences, and we’re sorry you feel that way.
We hope this clears up any confusion, and again, we regret that your experience didn’t meet expectations — despite our efforts to resolve it fairly.
Joined wow box was great at first then…
Joined wow box was great at first then I needed to change by payment details but was unable online.
Phoned on 7 occasions no answer then when they did answer 3 weeks later I told the lady I wanted to change payment details so she took my name then hung up on me.
Never been able to get in touch since ive sent 5 emails and none have been responded to and no longer receive boxes.
So I wouldn't recommend on a customer service level
1 janvier 2025
Avis spontané
Réponse de WowBoxMe
Hi Zara,
Thank you for reaching out, and I'm really sorry to hear about the trouble you've had, this clearly hasn’t been the smooth experience we aim to provide.
Just to clarify, for security reasons, we’re not able to update payment details from our end. Customers need to do this themselves through their account. That said, it’s clear you tried multiple times to get help, and I sincerely apologize for the lack of support and any confusion caused especially regarding the unanswered calls and emails, which is not acceptable.
We’d love the chance to help get things back on track if you're still interested. If you’re having any issues accessing your account to update your payment method, please let us know and we’ll walk you through it step-by-step.
Thank you again for your feedback it really helps us improve.
Best,
WowBoxMe
I’m impressed
I was subscribed years ago and was disappointed back then. However I recently decided to give them a second chance and it has definitely improved in every way. The customer service when I needed it was great. The product options have definitely got a lot better. The delivery is the biggest one I wanted to improve and that is great now. So overall, WowBoxMe, you’re doing a great job and I will continue to subscribe.
4 juin 2025
Avis spontané
Réponse de WowBoxMe
Thank you!
Excellent value for money
Excellent value for money!
There's a couple of bits in the box every month a fussy eater like me won't eat, but I pass them onto family & friends and they're over the moon to try something new!
23 mai 2025
Avis spontané
Réponse de WowBoxMe
Thank you!
Really good products
Really good products, good mix of sweet and savoury snacks and tasty drinks. We love getting our bix each month
27 mai 2025
Avis spontané
Réponse de WowBoxMe
Thank you!
It is such great value for money you…
It is such great value for money you get so much in the snack box and a very reasonable price . Always a surprise when it arrives
I highly recommend wowboxme
13 avril 2025
Avis spontané
Réponse de WowBoxMe
Thank you!
Réponse de WowBoxMe
Thank you!
Amazing
I am obsessed with wowboxme
It is such great value for money you get so much in the snack box for the little money you pay.
I highly recommend wowboxme
24 juin 2024
Réponse de WowBoxMe
Thank you!
Really positive experience with WoW…
Really positive experience with WoW customer service team.
21 mars 2025
Réponse de WowBoxMe
Thank you!
Great value!
I ordered these expecting them to not be great value like most other boxes online…
I was wrong! So many great things to try for an amazing value!
Highly recommend!
29 mars 2025
Avis spontané
Réponse de WowBoxMe
Thank you!
It's amazing
It's amazing; I love the service! I also appreciate the wide variety of items I get to discover every month. I've found it to be a lovely little treat for myself.
21 mars 2025
Réponse de WowBoxMe
Thank you!
Purchased via amazon had 2 issue a…
Purchased via amazon had 2 issue a refùnd due 2 them failing to deliver the item they use 3rd party delivery company named evri who ever this may be fake name no doubt there scamming people 4 money but dont deliver the so say goods i hope legal action gets the better of u do not trust and give any money 2 this company u will have issue getting your money back avoid these scammers at all cost how can u loose a customers order in transit you shouldnt be able use amazon as a primiary selling hub u scammers have no shame in what u do and 2 scam on a open platform and market is a disgrace 2 the community
6 mars 2025
Avis spontané
Réponse de WowBoxMe
Thank you for your message, and we're truly sorry to hear about your experience. We completely understand your frustration, and we regret that your order did not arrive as expected.
We do use Evri, a third-party courier, for some of our deliveries. While most orders are fulfilled without issue, we understand that things can go wrong and are genuinely sorry this happened in your case.
When we were informed of the issue, we followed Amazon’s policy by issuing a full refund. We always aim to resolve situations like this as quickly and fairly as possible, and we're sorry that the process caused you further inconvenience.
Please rest assured that we do not take matters like this lightly. We are actively reviewing this with our delivery partner to understand what went wrong and to help prevent it in the future.
We value all our customers and would never intentionally mislead or scam anyone. If there’s anything else we can do to help or make this right for you, we’re here and happy to assist.
Thank you again for your feedback.
Warm regards,
Customer Service Team
These are great monthly boxes to…
These are great monthly boxes to receive, they’re always fast delivery and full of goodies!
4 mars 2025
Avis spontané
Réponse de WowBoxMe
Thank you
Lost box and no response or refund or replacement
Ive tried contacting them in numerous occasions as my last box disappeared from my doorstop i contacted amazon and they said I had to contact wowbox so they could start the refund or replacement box amd have not heard back very frustrating amd annoying if you would like to contact me when you read this review
23 janvier 2025
Avis spontané
Réponse de WowBoxMe
Hi Laura,
Apologies for the delayed response. We've sent you an email—please have a look and get back to us so we can sort this out!
Best,
Temi
Love tha fact that in every box are…
Love tha fact that in every box are different snacks saves me time to think what to get and every month its a new surprise
13 février 2025
Avis spontané
Réponse de WowBoxMe
Thank You
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