WTTB Avis 4 457

UPDATE: Since posting this review, Where The Trade Buys got back in touch and reviewed the situation. After discussing the issue they agreed to resolve it, and the outcome has been fair and satisfactory. I appreciate them taking the time to revisit the problem and put things right.

Because of that, I’m happy to update my review. My overall experience with WTTB over the years has generally been very good, which is why I originally left a 5-star review not long before this issue arose.

I’ve used WTTB for years and until recently my experience has been very positive.

The issue related to an Illustrator PDF with layered artwork - standard trade practice. The correct print layer was visible and a secondary layer was hidden. Their online preview even showed this correctly before approval.

However, the finished job arrived with the hidden layer printed and the visible artwork missing - effectively the layer visibility had been reversed somewhere between preview and production.

I double-checked everything at my end:

Original Illustrator file

Supplied PDF

Their own preview

All confirmed the same thing - the correct layer was visible.

At the time I felt the issue had been dismissed too quickly without a proper technical review, which was frustrating and led to this original review.

However, to their credit WTTB did come back to me after the review was posted and we were able to discuss the problem properly. The matter has now been resolved to my satisfaction.

As a trade supplier ourselves we know that occasionally things do go wrong in production workflows - what really matters is how they are handled afterwards. In this case I’m pleased that WTTB were willing to revisit the situation and reach a fair outcome.

My advice to other users would still be to flatten artwork and remove hidden layers before upload as good practice with any trade printer.

Overall, WTTB still remain a supplier I’ll continue to use for certain work.

So helpful and patient with a first time customer

Top quality printing. We purchased 25 hardcover books, they arrived within a week, we are really happy with the quality of the books. We will be purchasing many more. Thank you team :)

WTTB were amazing. I made a mistake with my art work and they refunded me and let me order again. The postcards that arrived are of really high quality at a very good price.

WTTB, you honestly are amazing. Great quality, excellent prices and a reliable service. 100% recommend!

I've used WTTB for years. Great service. Great price. Reliable. Fast delivery. Can't recommend them highly enough

So quick, ordered Monday with me Wednesday.

Really easy to use website and order banner, incredibly efficient. Product good quality

I ordered signs in the summer from WTTB. I uploaded a PDF of a design that had images on it. The portal showed those images on the design, but when the sign arrived they weren't on them. When I asked for help with this, they abdicated responsibility and said it was an issue with the design that was uploaded, even though when I checked it again on the portal it was as I wanted to be.

Customer service abysmal and failed to take responsibility for their error and give some form of recompense!!!

Great service.
The team always exceed my expectations.

Easy ordering process. Keen pricing. Quality prints.
Would definitely recommend

High quality of the print and paper for wrapping paper sheets.

The A5 notebooks came out perfectly, I’m about to order more. Thank you for bringing my vision to life. Order 188571

Fast easy process

Great quality print & colours true to my original artwork.
Well packaged.

Excellent Service as usual!

Thanks so much.

This company is a great find. Easy to order your own designed paper and print it at a fantastic quality. Colours are vivid! Fast delivery too.