Wüsthof Avis 63

After writing a poor trust pilot Wusthof reached out to me to arrange replacement knives - I have eight knives that the handles have failed. Bastien from Wusthof said he had requested replacements be sent. However they sent ONE knife and have not responded to my questions on when the rest will be sent. It is such bad customer service I am surprised they are still in business. I cannot continue with such poor customer experiences

I was a lifelong supporter of this company and these knives....until I had a problem with one of the knives and tried to make them honor their "lifetime" warranty. I honestly expected to have no problem whatsoever. It was a $1000 set of knives after all. I was wrong. After MONTHS of back and forth, I gave up. They gave me multiple stories, a lot of back and forth, a lot a blame and finger pointing, etc. In the end, I didn't trust them enough to handle the problem, and I bought another brand of professional chef's knives.

Defective new breadknife. They say lifetime guarantee. Good luck enacting that. at £165, may well be worth taking to small claims court I think

Wusthof makes excellent knives, but sadly they make zero effort with customer service. If your product does not develop a manufacturer fault, then you'll be fine. If you need support from the manufacturer for anything, you will be lucky to get a response within three months. I have had an outstanding issue that they have made almost no effort to resolve since 1st November.

If you buy their knives and they go wrong you might as well throw them in the bin. Writing to them and explaining a fault gets no response After three week and two more emails - nothing. These knife are supposed to be some of the best. Well they break and then Wusthof ignore you. Don't buy these

Ich wollte eine Bestellung Retour Schicken,habe ein paar Mails geschrieben aber keine Antwort bekommen finde ich sehr Schwach!!!

Ordered online in November and the knife arrived but the blade and the handle were both scratched. Emailed customer services but no reply as of yet, three weeks waiting for a response. Very disappointing. Would not recommend.

10 year old knife developed a problem with the handle. They replaced it with no quibbles. Newer version has much better handle but still has exactly the same great shape. Good quality knives with customer service to match.

Had a problem with a knife, it fell off the work top and snapped in half, the knife was 2 years old but I was surprised it broke,
I contacted Wusthof ltd the knife company and they were very helpful, after sending all the details they requested they sent me a new knife.
Excellent customer service

10 years after I purchased an 8" classic kitchen knife, the handle on both sides cracked. I messaged Wusthof customer support noting where I had purchased the knife but adding I had not kept the receipt. I asked them whether I could send the knife to them for repair. No quibbling, the company sent me a new one! I was very pleasantly surprised since I always admire a company that stands behind their products. It's only a pity so many here have not had a positive experience with the company. I do hope the company will extend the good customer support I received to all of us that purchase their premium products.

Do not buy a Wusthof knife. I was bought one for my birthday a year ago and the blade split. Could only have been a manufacturing fault. Very confusing websites when trying to claim on warrenty, you don't get any acknowledgement when filling a report or email. They did replace the knife but with a much cheaper model, I couldn't believe it. Appalling customer service, Given these things cost over £150, better off at N&S or Ikea

Really terrible Europe customer service

All my new knifes looks diffrent logos, engravings etc so i asked why.

USA support gave me some information and derected me to Europe support if i had more questions.

Since the USA support didint answer my questions fully i turned to Europe support and they just told me my problem alredy was dealt with and i need to accept it.

Do not but this brand, you do not know how the knifes looks before you have them at home and the support just tell you to suck it.

Really terrible customer service. Knife sheared on the tip when cutting a sweet potato. Customer services really bad and said not jagged so wear and tear. I’ve had the knife a year! Will never buy or recommend them again. Cost me over £100!

OK what am I missing here?? I bought 6 IKON knives at hundreds of dollars thinking they would be great steak knives and expecting them to cut thru steak etc, like butter. Well not only do they not do that but are useless in trying to use when cutting/slicing most anything. I've bought knives at Target that are much sharper and work better. Extremely disappointed and frustrated. I don't use them for much of anything.

We had a knife for a number of years the handle broke and can not be replace. After contacting Wustof and explaining the issue the knife was replaced. This is the best customer service I have ever experienced and I'm nearly 50. I will never buy a different brand.

My mom bought me their knife set. She was trying to remove the tape and glue that was on the knife to clean it for use and the knife cut through her finger. It was such a deep cut that it wouldn’t stop bleeding when pressure was applied. She went to the doctor and he gave her triple antibiotic ointment and said to monitor for infection. Thankfully her finger recovered and has a scar now after almost one month of not being able to use her finger, not getting it wet and preventing infection. I notified their customer service of her injury and that they did not have proper warning or instructions of how to remove the tape and glue off the knife in the first place. Their staff seems unbothered and wanted to give a giftcard to buy more knives on their website. I’m sorry but if you get gravely injured by a knife from a specific company why would you want to purchase another from them?? Does that even make sense? These people have no care in the world if someone gets injured by using their knives. They are extremely sharp and have horrible packaging that have caused the injury to occur. Don’t buy their knives.

I have 8 Wusthoff knives that started as s small set 20 years ago and has been added to with the odd present here and there. One of the handles developed a crack and the rivets on another started to oxidise ( both 20 years old!) I wrote to Wusthoff with photographs, and they promptly replaced both within 48 hours- fabulous customer service and beautiful knives. A lifetime warranty that means lifetime!!

I bought a wüsthof classic knife. ( 20 cm ), last year in April 21!
I was really pleased with this knife! Until 1 1/2 weeks ago it suddenly had a crack on the back of the blade. I wrote two times to the customer service of wüsthoff!!
No reply!! I’m really disappointed about the fact that they just ignore me AND the obvious doubtable quality of the knife.
I always took care of this knife because it was such an important tool for my cooking. I can’t believe that a knife like this just cracks without any obvious reason! And that they don’t reply is another downside !

I purchased a Wusthof breadknife online. It's the sharpest knife! Unfortunately it fell and the blade broke. I contacted Wusthof Customer Service in Germany and they kindly replaced the breadknife free of charge.

One of my Wusthof knives developed some small cracks in the handle. This is after about 15 years of use. While I was trying to find out how to patch this, I read somewhere on the web that this was a known problem with some batches of knives, so I contacted Wusthof and they immediately offered to send a replacement knife. No receipts required. No trouble, no hassle. Thanks, Wusthof! Many other companies could learn from you about how to create loyalty and overjoyed customers.