Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands. They... Voir plus
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Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... Voir plus
Returning Customer. Got The Same Respectful Treatment I Got 7 Years Ago. Good Company With A Good Understanding Of The Trade.
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Coordonnées de contact
Ambassador Business Park, SP8 5SE, West Stour, Royaume-Uni
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
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Knowledgeable, efficient and competitively priced
Iain at 1st Direct Pools found me a replacement handle for my pool cleaner which I had hunted high and low for and could not source. I have use 1st Direct Pools on several occasions and found them very helpful, knowledgeable, efficient and competitively priced. I highly recommend 1st Direct for any pool owners.
Iain Wallace was exceptionally helpful…
Iain Wallace was exceptionally helpful and knowledgeable M, he went above and beyond to source the correct part for my pool even talking to other suppliers. Excellent service and extremely friendly guy, many thanks Lisa
Great prices for all your pool…
Great prices for all your pool equipment, and good advice at the end of the phone if needed. Thank you Steve for your help
Steve at 1st Direct was a huge help to…
Steve at 1st Direct was a huge help to me with advice and tracking down the product needed for my swimming pool .
Will certainly be using this company again.
Great support team
Prices looked competitive but had a problem with a coupon I was trying to use and contacted 1st Direct. Steve sorted out the problem quickly, I got my little discount and now a happy convert to 1stDirect.
This company responded quickly to my…
This company responded quickly to my enquiry and took less than 48 hours to complete the transaction after me asking many questions. Would definitely recommend this company without hesitation
Great service
Ashley was terrific - courteous and helpful and finding solutions to my problem which he was able to have delivered to me the next day. Would that other online services were as good!! Quite exceptional!
Great ordering experience
Steve Batey dealt with my swimming pool cover very quickly and professionally. I had made a mistake in filling out the online form. Steve emailed me to point this out then we had 2 phone calls to ensure everything was correct with the order. I await delivery but really happy with my experience so far.
Great service
Great service from Steve, knowledgeable, helpful and courteous. Quick delivery. The sol+guard pool cover is a fantastic product, highly recommend.
Really great response from Customer…
Really great response from Customer Service when we had a problem
Fantastic customer service
Fantastic customer service. We had a small manufacturing issue with our product, and all i can say is that it’s been dealt with immediately, in a very professional manner. Would definitely use them again, and recommend them to others as well.
Needed a hard to source pool filter but…
Needed a hard to source pool filter but had no luck with several companies, contacted first direct and Bryan Benjafield informed me that he had none but he went the extra mile and managed to source one. Delivered within a week. Will use again
Great service
I needed some help to identify the part I needed
Its really useful to be able to call a company, who answer really quickly and speak to someone - Ashley in this case - who very quickly and efficiently identified the part required - which then arrived the next day
Thank you for providing excellent service
Excellent customer service
Excellent customer service. The incorrect part was ordered which was returned, Corinna giving confirmation when received and an immediate refund.
Brian was efficient
Brian was efficient , knowledgeable and friendly.
Price was reasonable.
Impressive inventory
Thank you
The technical support team are…
The technical support team are fantastic and take the time to troubleshoot any issues we have when it comes to replacing parts and or managing orders.
Advised on fitting needed
Advised on fitting needed , arrived the the next day. Very helpful excellent service.
Corinna
Corinna
Was so helpful over an issue with a pump i had brought, she got it sorted fast and efficiently, she was knowledgeable and polite if I could give more stars I would
Thank you so much. I would 100% be using again
good company to deal with very helpful…
good company to deal with very helpful and Delivery as promised will deal with them again!
Top quality supplier of pool equipment
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment, pool covers, etc. Their knowledge and range of equipment is extensive and all at very competitive prices. Speed of delivery is second to none even at busy times. Thank you Iain and all the team at 1st Direct.
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