247 Cars Avis 

Rude and car stinks of smoke every time my little girl has to put her face underneath her jumper so she does breath it in and he likes to also tut and you if paying by card - black Toyota Prius - reg - kt69eox

Taxi 25 mins late. I was informed by text and also by phone it was on its way. No show.
Dreadful service

Don't book 247 cars!!!
Late for work.
They fob you off with lies.
Not trustworthy or honest company
Need to be reviewed

Great communication service and support but unfortunately couldn’t meet the demand in peak times for the correct pick up times.

Ordered a taxi a few days in advance for a 02.30 pick up for Birmingham airport. The driver Michael was both punctual and professional,even to the point of checking we had our passports. Well done and thank you.

When I was going to the airport from Birmingham from my address I booked the taxi before hand. The driver was 5 minutes late and very laid back. Then when I got the taxi from Birmingham airport they had a AI on there telephone service and I accidentally booked it. The office said half an hour wait for a taxi. We waited for 1 hour for the taxi . The service is rubbish. Customer service is rubbish and they said they will text us and we had to keep calling them. Rubbish service. Eventually the taxi arrived and we told the driver to let the office know he was even shocked. The office didn't communicate by texting us . Please be aware when you go with this taxi !!!!!

Bad bad bad,disabled,and i blame both the taxi driver and control i was not dropped off where i should of been,seething as at 12.30am dropped a disabled single person,with mobilty bad issues,and yet still made me walk the rest
Of the way home,plus there had been a murder not so long ago,i have the drivers name,and control for telling him to let me out,also with ansxaty and stress issues very annoyed bad servive

taxi was 25 minutes late, neither the dispatcher nor the driver seemed to be too bothered

Booked this car on Friday to take me to New Cross Hospital on Monday at 6:20 all confirmed by text failed to turn up just received a call at 6:30 telling me they don’t cover Wolverhampton terrible will never use this company again and now fighting for my refund

We are regular customers but last night was out of order !! We rang for a taxi and was told it would be 20 minutes. 40 minutes later no taxi. I called back to be told drivers have declined to do the pickup. I told them my wife was disabled and uses crutches and was tired standing up because of nowhere to sit. The operator put the phone down on me and I had to call back. DRIVERS DECLINING?!!! Absolutely disgraceful!!

Have used there the last 3 years for airport runs and always lovely I rang this week to book again it has gone up since march by £15!that is a bloody big price rise so won’t be using them again as booked with another company who were charging £19 less for the same journey i keep getting emails to ask for more information to see if im a genuine reviewer why would I bother to write the review if it was inaccurate,I phoned the price increased slid so I made the decision not to go with them again…

My family booked several taxis to take us to a restaurant for a birthday party with 24 hours notice through the app. They didn't even ring us to say that they were busy and the taxis were going to be late. We wasnt notified of the delay and it wasn't until we rung them and found out that there would be no taxis arriving at all. Absolutely disgusting customer service. Won't use them ever again. I ordered from uber instead and they were at my door within 3 minutes. Uber were also cheaper! If I could give 0 stars then I would.

Drivers take they jobs the want. If you book it will tell you 5 mins then another job comes through for more money they will cancel your ride and take the next ride. Twice this week this taxi firm has made me late for school run. Won’t be using them again.. terrible service

Booked a taxi for my elderly parents to Russell's Hall Hospital. This was ok. The return journey didn't happen as they just didn't turn up! The hospital called them to ask where they were and they denied dropping them off! Then tried to charge an extra 5 pounds for a wheelchair (that easily fits inside a boot) they then didn't turn up!
Thank God for Tripletwenty taxis that saved the day!
For whatever reason this mix up happened. It's not good enough to leave 2 elderly people waiting in the cold and to not turn up
We will be using Tripletwenty from now on.

Always have been using this company for airport trips. Always got a good driver and was charged what I was quoted except today.when we returned from Heathrow Airport.
Going there taxi driver was very nice, charged exactly what we were quoted. Today when taxi driver collected us from Heathrow arrived very early at the airport. I got a call when I was still on the plane.
By the time we came out we had to pay 14 pounds parking charge, we accepted that mistake happens, he was not suppose to arrive before I called them anyway.
We were quoted 41 pounds for the return trip. His meter was showing 45 pounds when we got into the taxi, after a long journey I was prepared to let go of few pounds but it didn’t end there.
He said he will charge 18 pounds more as waiting charge, he said to us these were company rules, which I wasn’t aware of.
I knew we were responsible for parking charges but hadn’t realised that I had to pay him extra for arriving early, his mistake not ours.
I will certainly not be dealing with this company again, nor will I ever recommend them to anyone.
Please be careful.

Ordered a taxi last week from Crown meadow Estate Alvechurch to McDonald's Northfield for 11.30am. Had this confirmed by female operator. Gets a phone call just after 11.15am from the driver saying he's already arrived. I said to him your going to have to give me ten minutes as you're early and the taxi was a confirmed booking for half past eleven. So when I got in the cab he had put an xtra £1.50 on the meter for his time waiting. I appreciate there is £4.50 on the meter when you get in. Anyway I let it go. Today Sunday 4th of January I booked a taxi outside McDonald's Northfield to Alvechurch. Said to the driver go straight down the Bristol Rd, thru Longbridge, thru Barnt Green into Alvechurch, can't go wrong. He was adamant about going thru westheath. So I've been at work, I just want to get home. Pulls up at the destination, I says to him hang on for a couple of minutes and let me get the money from my house. He agrees. But he says to me if your 5mins or longer it will be an xtra £1. Anyway I goes and gets him the fare of £12.takes me just on 3 minutes, then he has the audacity trying to scam the £1 out of me saying 5mins had passed. Pour company. Used them a lot in the past. But never again. For the sake of trying to Rob me for a pound. 🤣🤣🤣🤣

I had a very uncomfortable and unprofessional experience with 247 Carz Birmingham. I was quoted an estimated fare of £50 for my journey, communicated to the driver by someone named Asad . When I got into the car, the driver immediately asked for the money upfront, which I found unusual but I handed him £60 in cash.

When we arrived at the destination, he gave me £10 back, implying the fare had stayed at £50. However, when I asked to see the taxi meter to confirm the final price, the driver became hesitant and clearly did not want to show it. Instead, I could see that he was using a calculator, which is completely incorrect — the fare should always be based on the actual meter reading, not an estimate or someone else’s calculation.

It felt very clear that something wasn’t right, and the situation gave me the impression that I was being overcharged or misled. If I hadn’t questioned it, I genuinely believe I could have lost money unfairly. A licensed taxi should always be transparent, use the meter properly, and never avoid showing it to the customer.

This experience left me feeling uncomfortable, pressured, and mistrustful. I would strongly advise others to be very careful, always insist on seeing the meter, and avoid paying upfront.

My son has ongoing hospital transport from 247 radio cars. He is due at hospital for 8am and the taxi is booked each week for 07:30. Last night, 247 phoned to advise me the collection time had been ammended by the hospital (probably because they are sick of us always arriving late because of the taxi) and they would be picking us up at 07:15. I got my son up early for this. At 07:20 247 phone to say they are running late... surprise surprise. I'm then told the taxi will be 10 minutes because nobody is available... amazing. It's now 07:37 and the taxi still isn't here. My son will be late for his essential treatment once again and not a word of apology from 247 for taking on a contract they should prioritise and then failing to do what they are paid for. My son can't use public transport because he's recovering from chemotherapy and a stem cell transplant. He has no immune system which means we have to rely on hospital transport. 247 enjoy holding vulnerable patients to ransom so they can keep an ill deserved contract. I'll be suggesting the hospital put their contract out to tender. Would you be so uncaring if it was your critically ill child being messed around? I doubt it. Thanks for another let down!

very unreliable. did not turn up so i missed hospital appointment even thou i gave 24 hours notice,