Abakhan Fabrics, Hobby & Home Avis 

491
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

I have been buying fabric from Abakhan for a while and you always get great service, quality and value for money. I wanted some jumbo bath sheets but couldn’t get any if I bought them. So I searched... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love shopping at Abakhan and can spend over an hour in the Liverpool shop. At the moment, I can't visit due to caring duties. I still browse the website regularly and was very pleased with my recent... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fast delivery, great prices super quality fabrics. Bought two 2m remnants. The first has been used to make 5 syringe drivers bags for cancer patients and I loved sewing the fab quality French print fa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de tissus
  2. Café
  3. Mercerie métallique et plastique
  4. Magasin de machines à coudre
  5. Atelier de couture
  6. Boutique de laine

Écrit par l'entreprise

Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk


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4,4

Excellent

TrustScore 4.5 sur 5

491 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(491)

61 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent everything under one roof and…

2Excellent everything under one roof and great shopping experience.

13 septembre 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your kind comments - we are glad you enjoyed your shopping experience with us.

Team Abakhan

Noté 5 sur 5 étoiles

Exceptional quality

I have been buying fabric from Abakhan for a while and you always get great service, quality and value for money. I wanted some jumbo bath sheets but couldn’t get any if I bought them. So I searched Abakhan and they had Terry towelling which is perfect. So I bought 4 metres and made 2 beautifully sized bath sheets. The quality of the cotton towelling is exceptional. It washes well and tumble dries to perfection. I would thoroughly recommend Abakhan for offering such wonderful choices of fabrics, quality and service.

1 septembre 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you managed to find what you were looking for and sounds like it it was a perfect find!

Team Abakhan

Noté 1 sur 5 étoiles

Don't buy online e-gift cards

Don't buy online e-gift cards, if the items you want are out of stock you will never get to spend it. I have been trying to order wool for 8 months to no avail, it never comes back into stock and I have had to go into the store myself to buy the wool with cash. I feel like my niece has been ripped off for £30 as she bought the gift card for Xmas for me. Total waste of her money. Contacted by email multiple times with no reply!

28 août 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

We’re really sorry to hear this and completely understand your frustration, especially as the gift card was a Christmas present. We’re also sorry you haven’t had a response to your emails, this is not the level of service we aim to provide.

Can you please send an email to alternative address below, we would really like the opportunity to look into this for you and see what we can do regarding your gift card. Email marketing@abakhan.co.uk

Team Abakhan

Noté 5 sur 5 étoiles

I love shopping at Abakhan

I love shopping at Abakhan and can spend over an hour in the Liverpool shop. At the moment, I can't visit due to caring duties. I still browse the website regularly and was very pleased with my recent order of Hallowe'en fabrics. (It's never too early!) The quality is always good and they are priced competitively. It has meant that I can get on with sewing whilst caring for my mum 24/7. It is easy to order and the delivery is fairly quick.

16 août 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you enjoy shopping with us both online and at our Liverpool store. Remember to share what you make with us on socials.

Team Abakhan

Noté 5 sur 5 étoiles

Fabric arrived in good time and well…

Fabric arrived in good time and well packaged. I was nervous about the quality - no need, really geat! Super colour and weight.

1 août 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you are happy with your purchase and we hope to help again in the future!

Team Abakhan

Noté 5 sur 5 étoiles

Thanks to Ru in Manchester store

Thank you so much again to Ru, a member if staff, at Manchester who found my phone today and kept it safe until I came back in a panic hoping it was still there and it was. Ru had put it behind the counter. So relieved.

1 août 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad your phone was found and returned to you.

Team Abakhan

Noté 1 sur 5 étoiles

Abakan online appalling customer service.

Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric online on the evening of 22nd July 26 but the payment wouldn't go through. I tried 3 times with 2 different cards and in the end I had no idea whether any of my orders had gone through - which has completely stressed me out! I have been trying to get them to reply to my query all day but I still haven't received clarification.

22 juillet 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Hi, we're really sorry to hear about your experience and the stress this has caused.

We completely understand how frustrating it is when you're unsure whether an order has gone through, especially after trying multiple times with different payment methods.

We sincerely apologise for the delay in responding and appreciate your patience. Thank you for bringing this to our attention, and we'll do everything we can to resolve this for you as quickly as possible.

Team Abakhan

Noté 5 sur 5 étoiles

Excellent goods

Excellent goods. Perfect delivery. Thank you

8 juillet 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the goods and the service your received.

Team Abakhan

Noté 5 sur 5 étoiles

Excellent Aran Yarn at good price

Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery

6 juillet 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the service your received.

Team Abakhan

Noté 5 sur 5 étoiles

great fabric

great fabric, quick dispatch

5 juillet 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the fabric and the service your received.

Team Abakhan

Noté 1 sur 5 étoiles

Order not sent and no response or numbers to ring

I placed an order on 1st June with a 3-5 day delivery and have not received the goods, I emailed customer enquires 4 days ago and have had a receipt of email but nothing else. There aren't any numbers to ring to query this, I am very disappointed.
I also have another order placed 10th June and paid for a 2-3day delivery and again have heard nothing. I am commenting on here in response the email asking me to review my order!

1 juin 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your review, and we’re very sorry to hear about the delays with both of your orders and the lack of communication you've experienced.

This is not the level of service we aim to provide. Please contact us directly at marketing@abakhan.co.uk and we will follow this up and provide an update as soon as possible.

Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience and disappointment caused.

Team Abakhan

Noté 1 sur 5 étoiles

No reply from customer service email…

No reply from customer service email for a week, unable to call to check on status of my order as no phone number !
Rang all the stores to see if they could help …
Have received my order now
Not a great experience and will not use online shop again

22 mai 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your feedback. We're sorry to hear about the difficulties you experienced trying to get an update on your order and the lack of response to your email. We understand how frustrating this must have been, especially when you were unable to find a direct way to check your order status.

We're pleased that your order has now been received, but we appreciate that this does not make up for the poor communication and inconvenience you experienced. Your comments have been shared with our team as we continue to review and improve our customer service and online shopping experience.

Thank you for bringing this to our attention, and we hope we have the opportunity to provide you with a much better experience in the future.

Team Abakhan

Noté 5 sur 5 étoiles

What a fantastic company

What a fantastic company. Great range of fabrics at amazing prices and I can’t fault the service. Thank you, I will definitely be a returning customer.

16 mai 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your feedback, we are glad you are happy with your purchase and we look forward to helping again in the future.

Team Abakhan

Noté 3 sur 5 étoiles

I tried to give feedback via their…

I tried to give feedback via their customer service address: it was very quickly bounced because they didn't know who I was. This despite having set up an account for the purpose of making a very small order. I tried to tell them that over ten days to deliver was not impressive and I might not try them again. The goods were exactly what I was looking for.

3 mai 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for taking the time to share your feedback.

I’m sorry to hear you had difficulty getting your message through to our customer service team and that this caused frustration. I also apologise that the delivery time of just over ten days did not meet your expectations.

It’s good to know the items themselves were exactly what you were looking for, but I understand that service and delivery speed are also important factors in deciding whether to order again.

Your comments have been noted and will be passed on to the relevant team so we can look at improving both our communication process and delivery times where possible. I do hope you will order from us again in the future.

Team Abakhan

Noté 5 sur 5 étoiles

Always leave happy with the experience and products

I buy a lot of craft fabric mainly in-store. But online to when what I need isn't in stock at the Bolton store. It's comes well packaged and delivery is prompt. The staff in-store are always happy to help and give advice too. My girls love to buy knitting and crocheting supplies there too. Always leave happy with the experience and products.

1 mai 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments we are glad you were happy wth your order and the service you received.

Team Abakhan

Noté 5 sur 5 étoiles

Lovely Blue faced Leicester wool .

Lovely Blue faced Leicester wool which arrived speedily by my favourite carrier, Royal Mail. Thank you.

29 avril 2026
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, this one of new favourites! Glas you were happy with your purchase.

Team Abakhan

Noté 5 sur 5 étoiles

I needed a paper pattern and managed to…

I needed a paper pattern and managed to find one on this website which was delivered very quickly and in mint condition. Very happy with this service and will use again.

28 avril 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with your purchase and the service.

Team Abakhan

Noté 1 sur 5 étoiles

Abakan Mostyn

The Abakan store in Mostyn has moved all their wool and craft supplies onto the second floor.
As I disabled person I regularly visit the store for supplies but unfortunately the past 3 visits have seen me leave empty handed.
The lift has been out of order for some weeks now and myself and many others I know who are also disabled are no longer able to shop there.
I generally like to avoid buying on line to support businesses but I will now have no choice.
Petrol is too expensive to waste travelling 20 plus miles to find I am unable to access .

26 avril 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you’ve faced during your recent visits.

We completely understand how frustrating and disappointing this situation must be, especially when you’ve made the effort to travel to us and haven’t been able to access the products you need.

The lift being out of order for this length of time is not acceptable, and we’re actively working to get it repaired as quickly as possible. In the meantime, we’re reviewing how we can better support customers who are unable to access the second floor, including offering assistance from our team to retrieve items when possible.

We truly value your support and your preference to shop with us in person. If you’re willing, please contact the store directly before your next visit so we can do our best to assist you and ensure you’re not making a wasted journey.

Thank you again for your feedback—it’s incredibly important in helping us improve.

Team Abakhan

Noté 5 sur 5 étoiles

I bought 6 balls of merino 4ply… they…

I bought 6 balls of merino 4ply… they arrived quickly… wasn’t sure what the quality would be like as they were a very good price.. wool was excellent 👍..

23 mars 2026
Avis spontané
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Réponse de Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with your purchase.

Team Abakhan

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