Access Self Storage - Cricklewood Avis 20

TrustScore 4.5 sur 5

4,3

Roman Road 10, Cricklewood, NW2 6GH London, England, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant customer service. Specially Shakil. Very adaptive leadership with costumer focus Highly recommended it seems that it is not just a storage space. We need storage because we have encounte... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I first used their storage over 15 years ago and it's reassuring to see the customer service is as good now as it was back then. The easily-accessed quotes, an informative booking-in procedure and hel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at Cricklewood (Harvey, Simian and Abdul) have gone out of their way to provide excellent customer service. They have always been helpful and understanding during what has been a very stres... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

ACCESS IN CRICKLEWOOD is hands down the best place for self storage, all because of the incredible manager there. Harvey is really, really helpful & always goes the extra mile to accommodate custom... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Garde-meubles en libre-service
  2. Siège social
  3. Centre de stockage

Écrit par l'entreprise

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Coordonnées de contact

  • Roman Road 10, Cricklewood, NW2 6GH, London, England, Royaume-Uni

4,3

Excellent

TrustScore 4.5 sur 5

20 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Commendable Customer Service

Accommodating and polite personnel

25 mars 2026
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Thank you for your kind feedback, Chona.

We are delighted to hear that you experienced such commendable customer service at our Cricklewood store. It is wonderful to know that our team was accommodating and polite throughout your visit.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.

Noté 2 sur 5 étoiles

I stored here for approximately 1 year

I stored here for approximately 1 year. Costs are competitive but do increase after the initial discount period.
I had minimal issues until I really needed customer service and then was left very disappointed. I arranged out of hours collection access and then went on to pay for van rental and a friend to accompany. Sadly in the depth of rain the access gate was apparetnly resetting which left me in the rain 2 hours and eventually unable to access at a cost of 100-200 pounds. After raising the issue I was told that the gate was resetting. It then took me 3 months to chase a complaint and by that time thr regional manager then said they could not offer me any compensation as I was no longer a customer (obviously). Very very poor customer appreciation and service in the only moment that I required it, having paid thousands over the year of storage.

2 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy transition process. Helpful staff.

Easy transition

11 janvier 2026
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Keith,

Thank you for your review. We are pleased to hear you found the transition process easy and the team helpful. Making things straightforward for our customers is always our aim.
We appreciate you choosing Access Self Storage.

Access Self Storage

Noté 5 sur 5 étoiles

I first used their storage over 15…

I first used their storage over 15 years ago and it's reassuring to see the customer service is as good now as it was back then. The easily-accessed quotes, an informative booking-in procedure and helpful staff willing to take you to your unit all combined to make taking it on a stress-free process. There are cheaper units elsewhere, but the standard of service at Cricklewood makes it worth paying the extra.

18 novembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hello!
Thank you for your lovely review and for being a long-time customer! We’re so pleased to hear that our Cricklewood team has continued to deliver the same high standard of service you experienced years ago. We really appreciate your loyalty and kind words.
Access Self Storage

Noté 5 sur 5 étoiles

All was great

All was great. Highly recommended Thank you :)
The receptionist Saquille was super helpful too!

14 novembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Marianna
Thank you for your kind words! We’re so pleased everything went smoothly and that Saquille was able to assist you. Your recommendation means a lot to us!
Access Self Storage

Noté 5 sur 5 étoiles

All the staff are really helpful and…

All the staff are really helpful and friendly. Shaqeel and Abdul top blokes.

4 novembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Nouri,
Thanks so much for the great feedback! We’re really glad to hear the team — especially Shaqeel and Abdul — made such a good impression. They’ll be chuffed to see your kind words!
Access Self Storage

Noté 5 sur 5 étoiles

Great experience

Great experience! All of the staff are amazing! Extremely helpful and very friendly. I would definitely recommend Access Cricklewood to friends and family.

1 novembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Jack,
Thank you so much for your lovely feedback! We’re delighted to hear you had such a great experience at our Cricklewood store and that the team made you feel welcome. We really appreciate your recommendation!
Access Self Storage

Noté 4 sur 5 étoiles

Very easy to access

Very easy to access. Good customer services.

5 septembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi!
We’re glad you found the facility easy to access and the service met your expectations. Thank you for your feedback.
Access Self Storage

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service. Specially Shakil. Very adaptive leadership with costumer focus
Highly recommended it seems that it is not just a storage space. We need storage because we have encountered a change in life, which not easy but the team @ Cricklewood really help with the transition smoothly. They really care. Thank you.

1 septembre 2025
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Rola,
Thank you for such thoughtful feedback. We’re delighted Shakil and the Cricklewood team provided caring and customer-focused support that helped make your transition easier. It’s wonderful to know their service went beyond storage and made a real difference for you.
Access Self Storage

Noté 5 sur 5 étoiles

Quick way to book

Quick way to book
Clean area and very approachable staff

28 septembre 2024
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Dympna,
Thank you for your feedback! We’re glad to hear that the booking process was quick and easy for you. It’s also great to know you found our facility clean and our team welcoming. We appreciate your support and look forward to assisting you again in the future!
Access Self Storage

Noté 5 sur 5 étoiles

ACCESS CRICKLEWOOD

ACCESS IN CRICKLEWOOD is hands down the best place for self storage, all because of the incredible manager there. Harvey is really, really helpful & always goes the extra mile to accommodate customers, I've even referred friends there because of the excellent service. Harvey leads by example

4 avril 2023
Avis spontané
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Max,
Thank you for your glowing 5-star review! We highly appreciate the highlighting of our amazing store staff, especially Harvey the store manager of our Cricklewood storage facility. At Access Self Storage, we consistently strive to provide excellent service, and your review is proof of it! We look forward to assisting your future storage needs at Access Self Storage!
Kind Regards,
Safia

Noté 5 sur 5 étoiles

People on the phone have been friendly

People on the phone have been friendly, excellent customer service. On the first delivery very pleasant man, very helpful

6 septembre 2023
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Christophe, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Dipika, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles

I inquired with Abdul about storage…

I inquired with Abdul about storage that I required with my furniture and he was very informative, helpful and polite. He even gave me a great discount on the quote, which I have gratefully accepted. Thanks Abdul

17 août 2023
Avis spontané
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Krupen, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles

Access Cricklewood

The team at Cricklewood (Harvey, Simian and Abdul) have gone out of their way to provide excellent customer service. They have always been helpful and understanding during what has been a very stressful time for me and have been more than patient in dealing with any queries I may have had.
All of them are a real credit to this organisation.
Thank you.

6 juillet 2023
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Hi Mohammed, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Noté 1 sur 5 étoiles

In terms of using the storage location…

In terms of using the storage location that was completely perfect and I had absolutely no complaints, however getting a refund due to ending my storage early has been a complete nightmare.

It’s been a month since I was told my refund was processed and I’m yet to see any of the money I’m due.

Can’t help but feel I won’t see it and that has made me very hesitant to use access storage again.

3 juin 2023
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Adil, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.

Noté 5 sur 5 étoiles

AMAZING SERVICE AND AMAZING STAFF

I highly recommend this company. The staff are very helpful and polite, easy to contact them and very quick respond. The place is great, secure and easy to access. Many special thanks to Simeon, he's been super helpful, patient and very polite. Hight quality service. Many thanks!

21 mai 2023
Avis spontané
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Andreea, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles

Service

Helpful team who understand customers needs.

Manager, Asst. Manager and Abdul are always their to support.

5 mai 2023
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Habib, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Dear Monica, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Noté 5 sur 5 étoiles

EXCELLENT!

I dont know about other locations, but CRICKLEWOOD is a very good idea, excellent service and professional workers!

26 octobre 2022
Logo de Access Self Storage - Cricklewood

Réponse de Access Self Storage - Cricklewood

Thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus