Extremely helpful staff from the time I came into Access and asked for advice, the guys at the Reading branch were fantastic. I like that there is a maned office everyday . This helps anyone going... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPortman Road 62, RG30 1EA Reading, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good first impressions, staff very helpful and accommodating. They gave us 24-hour access on move in day so we could complete our move. They also flexed on room size. Good walk-through and instr... Voir plus
L'entreprise a répondu
Extremely helpful when I rang to obtain a quote and on moving in date very helpful staff. Just wish I’d gone to view a unit before booking online as the unit size was big enough but the door opening n... Voir plus
L'entreprise a répondu
Luke at the Portman Road location in Reading made this whole experience so easy. What size unit I was previously advised by another storage company turned out to be incorrect but Luke whilst I wasn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Portman Road 62, RG30 1EA, Reading, England, Royaume-Uni
4,7
Excellent
29 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Access Self Storage - Reading
Thank you for your kind feedback, Justin.
We are delighted to hear that you found the experience professional and easy, and that you were impressed and happy with the service provided. That is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Called up last minute to rent a storage…
Called up last minute to rent a storage unit, Access Self Storage were great, professional, swift and easy to set up. I'm happy. Julian A.
9 mars 2026
Réponse de Access Self Storage - Reading
Thank you for your feedback, Julian.
We are delighted to hear that everything was handled professionally and set up quickly, especially at short notice. Making the process swift and straightforward is exactly what we aim for.
We are pleased you are happy with the service and appreciate you taking the time to share your experience.
The right place to store your items
Easy, quick, cheap.
Staff helpful and professional
Luke helped me a lot, very kind
All perfect
Happy to be here
11 mars 2026
Réponse de Access Self Storage - Reading
Thank you for your fantastic review, Ile.
We are so pleased to hear that you found everything easy, quick, and great value. It is wonderful to know the team were helpful and professional, and Luke will be especially happy to hear your kind words.
We are delighted you are happy to be here and truly appreciate your feedback.
Move in
Friendly team.
Code not working the first time but sorted quickly by the team
Thanks
28 février 2026
Réponse de Access Self Storage - Reading
Thank you for your feedback. We are pleased to hear the team were friendly and able to quickly resolve the access code issue for you. We appreciate you taking the time to share your experience.
Excellent
Efficient, great communication, polite, professional, the entire customer service was fantastic, even where I wanted to make a change. I highly recommend them.
14 janvier 2026
Réponse de Access Self Storage - Reading
Hi Shaz,
Thank you for your excellent review. We are delighted to hear that you found the service efficient, professional and well communicated throughout, especially when making changes. Your recommendation means a great deal to the team.
Access Self Storage
great customer service & kindness
23 décembre 2025
Réponse de Access Self Storage - Reading
Hi Thuto,
We’re really pleased to hear you experienced great customer service and genuine kindness from the team. Providing a friendly and supportive experience is very important to us, so your feedback is truly appreciated.
Access Self Storage
Nice staff with clear instruction given.
16 décembre 2025
Réponse de Access Self Storage - Reading
Hi Yuki,
Thank you for your kind words! We’re delighted to hear our team provided clear instructions and great service.
Access Self Storage
Réponse de Access Self Storage - Reading
Hi Stephen,
Thank you for your lovely feedback! We’re glad to hear the process was easy and that your storage suits your needs perfectly.
Access Self Storage
Réponse de Access Self Storage - Reading
Hi Kirsten,
Thank you for your 5-star review. We’re glad you found the process easy and our staff so helpful.
Access Self Storage
Extremely helpful staff from the time I…
Extremely helpful staff from the time I came into Access and asked for advice, the guys at the Reading branch were fantastic.
I like that there is a maned office everyday . This helps anyone going in alone feel very secure.
it makes the whole experience more personal and that the customer is not just a number on a storage unit door...
I would recommend Access at Reading and feel my belongings are safe.
6 novembre 2025
Réponse de Access Self Storage - Reading
Hi Claire,
Thank you for your thoughtful review. We’re delighted to hear our Reading team made you feel supported and secure throughout your experience. It’s great to know you’d recommend us and that you feel confident storing with Access.
Access Self Storage
Clean and well maintained secure…
Clean and well maintained secure storage facility. Helpful staff. Simple but secure access.
28 octobre 2025
Réponse de Access Self Storage - Reading
Hello,
Thank you for your kind feedback! We’re really glad to hear you found the facility clean, secure, and easy to access, and that the team was helpful too. We really appreciate you taking the time to share your experience!
Access Self Storage
Very nice people
Very nice people, and very accommodating when we changed the size of storage room at the last minute.
5 octobre 2025
Réponse de Access Self Storage - Reading
Hi Mrs. Allen,
Thank you for your lovely feedback! We’re delighted to hear the team were able to accommodate your needs and make the process easy for you.
Access Self Storage
I'm a bit of a bumbling old wreck these…
I'm a bit of a bumbling old wreck these days, and the guys in the office have been patient and understanding with me. Which means the world in these stressful modern times.
6 octobre 2025
Réponse de Access Self Storage - Reading
Hi Paul,
Thank you for your lovely review. We’re so pleased to hear that the team’s patience and understanding made a difference for you — that’s exactly the kind of support we aim to provide. Your kind words truly mean a lot to us.
Access Self Storage
Réponse de Access Self Storage - Reading
Hi Jinna,
Thank you for your feedback. We’re so pleased Luke was able to make the process straightforward and provide such helpful service.
Access Self Storage
Luke at the Portman Road location
Luke at the Portman Road location in Reading made this whole experience so easy. What size unit I was previously advised by another storage company turned out to be incorrect but Luke whilst I wasn’t able to be there to do the handover from the removal company, Luke took control of it for me and advised what unit would be the correct size and organise this all with me being 250 miles away and him being on site to deal with this. He organised the transition and the paperwork seamlessly. Luke made was an already a very difficult move for me, a positive experience. Thank you
17 septembre 2025
Réponse de Access Self Storage - Reading
Hi Keith,
Thank you for sharing your experience. We’re delighted Luke was able to step in and make a difficult move so much easier by managing everything seamlessly on your behalf. It’s wonderful to know his support and attention to detail turned the situation into such a positive experience.
Access Self Storage
Good first impressions
Good first impressions, staff very helpful and accommodating. They gave us 24-hour access on move in day so we could complete our move. They also flexed on room size.
Good walk-through and instructions.
7 août 2025
Réponse de Access Self Storage - Reading
Hi Dav,
Thank you for sharing your experience! We’re so pleased your first impressions were positive and that our team could make your move easier with 24-hour access and flexibility on room size. It’s great to know the walk-through and instructions were helpful too. We’re here whenever you need us!
Access Self Storage
Excellent customer service
Excellent customer service. Made things so easy. I would highly recommend.
7 août 2025
Réponse de Access Self Storage - Reading
Hi Angie,
Thank you for the great feedback! We’re glad we could make things easy for you, and it’s wonderful to hear you’d recommend us.
Access Self Storage
Friendly and profesional
Friendly, professional staff. Great customer service, and detailed explanation of service.
29 juin 2025
Réponse de Access Self Storage - Reading
Hi Nicola,
Thank you for your kind words! We're so pleased to hear that our team provided friendly, professional service and took the time to explain everything clearly. We’re always here to make your experience as smooth and supportive as possible!
Access Self Storage
Réponse de Access Self Storage - Reading
Hi Mary,
Thank you for your feedback! We’re glad to hear you found our service efficient. We're always here to make your experience as smooth as possible!
Access Self Storage
Very helpful and friendly staff
Very helpful and friendly staff, the move was surprisingly easy!
19 juin 2025
Réponse de Access Self Storage - Reading
Hi Stelios,
Thank you for the lovely feedback! We're so glad to hear our team made your move surprisingly easy and that you found everyone helpful and friendly. That’s exactly what we aim for, thanks for choosing us!
Access Self Storage
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.