Despite the usual self-storage practices of bugging you after you get an online quote, and pricing which doubles after a month, sign up was relatively painless. Moved in fairly quickly with minimum... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAshley Road 134, AL1 5JR St Albans, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Access made our house move easy. Easy to book storage, helpful staff, lots of trolleys etc to make moving stuff around easy. The app works well. Security seemed v good. The only negative feedback... Voir plus
L'entreprise a répondu
A bit of problem with the gate access code but the lady on duty was helpful and sorted it out.
L'entreprise a répondu
I enquired and received a call from Ollie was polite clear and concise and never pushed to sell me anything Chose the unit size Upon arrival was greeted by a lovely person called Sariya forg... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Ashley Road 134, AL1 5JR, St Albans, England, Royaume-Uni
4,3
Excellent
19 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A bit of problem with the gate access…
A bit of problem with the gate access code but the lady on duty was helpful and sorted it out.
9 avril 2026
Réponse de Access Self Storage - St Albans
Hi Matt,
Thank you for your 4-star review. We appreciate your time in leaving us a review and we are glad to hear that one of our staff members was happy to help resolve the issue you experienced. We hope to assist your future storage needs soon!
Best,
Access Self Storage
Self storage is a new experience to us
Self storage is a new experience to us, but the staff member guided us through to understand how the set up works with professionalism and patience! Facilities impressive!
19 février 2026
Réponse de Access Self Storage - St Albans
Hi Cecilia,
Thank you for your lovely feedback.
We are so pleased to hear that your first self storage experience has been a positive one. It is great to know our team guided you through everything with professionalism and patience, and that you were impressed with the facilities.
We truly appreciate you choosing us and are here if you need anything going forward.
Acess Self Storage
Limited access
If you work a 9-5 this storage is not for you. The times posted specify reception opening hours but are the entire site opening hours. In my opinion the requirement for contents insurance should be included in the quote. I do appreciate the customer service being decent.
2 février 2026
Avis spontané
Réponse de Access Self Storage - St Albans
Hi,
Thank you for sharing your feedback.
We are sorry to hear that you found the access hours frustrating. Our St Albans site is not listed as a 24 hour facility, and the opening hours are clearly displayed both online and in store to avoid any confusion. While we do not have a record of this being raised with the team, we understand you may have preferred to remain anonymous. The store does often offer extended access passes when customers ask, particularly for move ins and move outs, and it is a shame this was not discussed at the time as they would have been happy to help.
Regarding contents protection, this is a mandatory requirement. Customers can either provide their own insurance that covers self storage, or choose our contents protection, which is explained during the booking process.
We do encourage customers to speak with the store team if their access needs change, as they will always try to assist where possible.
Access Self Storage
Friendly receptionist
Friendly receptionist, clean and accessible storage unit ideal for my requirements
24 janvier 2026
Réponse de Access Self Storage - St Albans
Hi Natalie,
Thank you for your glowing 5-star review of our St Albans storage facility. We really appreciate your kind comments about our friendly store team and the accessibility of our storage units - we’re glad we could help you find a space that suited your needs.
Making storage simple and stress-free is always our goal, and it’s great to hear we delivered that for you. We look forward to supporting you with any future storage needs.
Kind regards,
Access
Excellent service from Olly G-S he was…
Excellent service from Olly G-S he was beyond helpful and all his proffessional help was invaluable to me as a newby to storage.
1 novembre 2025
Avis spontané
Réponse de Access Self Storage - St Albans
Hi J,
Thank you for your kind feedback! We’re delighted to hear that Olly G-S provided excellent service and was beyond helpful. It’s especially great to know that his professional support made the process easier for you as someone new to storage. We’ll be sure to pass on your praise to him.
Access Self Storage
Réponse de Access Self Storage - St Albans
Hi John,
Thank you for your kind 5-star review! We’re delighted to hear you found our team friendly and helpful — that’s exactly the service we aim to provide every day.
Access Self Storage
Smooth easy and professional
I enquired and received a call from Ollie was polite clear and concise and never pushed to sell me anything
Chose the unit size
Upon arrival was greeted by a lovely person called Sariya forgive me if that’s not 100% the correct spelling she was very welcoming explained everything and was very chatty and smiling
Overall great experience thus far
20 août 2025
Réponse de Access Self Storage - St Albans
Hi Shaun,
Thank you for sharing your experience! We’re so pleased to hear Ollie was polite and clear when helping you choose your unit, and that Sariya gave you such a warm and welcoming reception. We’ll be sure to pass along your kind words to them both.
Access Self Storage
Very helpful staff
Very helpful staff. Thanks to the helpfulness of the staff, booking a self storage unit was easy. The price of it was very good too.
30 juillet 2025
Réponse de Access Self Storage - St Albans
Hi Barbara,
Thank you for the lovely feedback! We're so pleased to hear our team made the booking process smooth and straightforward for you. It's great to know you were happy with the value as well — we aim to offer both excellent service and competitive pricing. Let us know if there's ever anything more we can do!
Access Self Storage
Last Minute 40' Shipping Container
We got the notification that our shipping container was coming the next morning. The person who helped us at the front desk was incredibly helpful with logistics of such a large truck and the reservation of units. we ended up not needing all three units and that was a little bit of an issue. Otherwise, great.
15 juillet 2025
Réponse de Access Self Storage - St Albans
Hi Aimee,
Thank you for sharing your experience! We're glad to hear our team was helpful in coordinating the logistics of your delivery and made the process as smooth as possible. We understand that the change in unit needs caused a bit of confusion, and we appreciate your patience as we worked through that. Overall, we're happy to know it was a great experience, and we're always here if you need anything in the future!
Access Self Storage
I found my move sooooo easy with no…
I found my move sooooo easy with no issues. Staff were very helpful.
The place is so clean.
13 juillet 2025
Réponse de Access Self Storage - St Albans
Hi Monica,
Thank you for the fantastic feedback! We're so glad to hear your move was smooth and hassle-free, and that our team was helpful throughout. It's also great to know you found the facility clean—we work hard to keep it that way. We're always here if you need anything!
Access Self Storage
Really honest, helpful, friendly and understanding staff
Really honest, helpful, friendly and understanding staff!
Best value in St Albans.
28 mai 2025
Réponse de Access Self Storage - St Albans
Hi Suzanne,
Thank you for the wonderful feedback! We’re so pleased to hear that you found our team honest, helpful, and understanding—it’s exactly the kind of experience we aim to deliver. We're also glad you found great value with us in St Albans. We truly appreciate your support and hope to see you again soon!
Access Self Storage
Big thanks to Aminah and Sairah !
I have been using Assess St Albans for the last 6 months and it’s quick & easy to pick/ store stuff,
Big thanks to Aminah and Sairah are always friendly and helpful; and gave me a good deal when I increased my unit size
14 juin 2024
Avis spontané
Réponse de Access Self Storage - St Albans
Hi Rod,
Thank you for leaving our St Albans storage facility a glowing 5-star review! We are happy to hear that you have been storing with Access for 6 months and find it efficient. I'll be happy to pass on your praise to Aminah and Sairah who were friendly, helpful and provided you with a good deal - just as we consistently strive to be at Access Self Storage.
We look forward to assisting your future storage needs.
Kind Regards,
Safia
Excellent service
Excellent service, great security, easy access to my storage, very friendly and helpful staff
6 juillet 2023
Avis spontané
Réponse de Access Self Storage - St Albans
Dear DM Coen, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Pretty much everything has worked well
Pretty much evrything has worked well, as expected.
The annoying thing was to receive a phone call telling me that this unit does in fact have 2 doors and that I must get an additional padlock to secure it.
This should have been pointed out when we were first looking at the unit.
11 juin 2023
Réponse de Access Self Storage - St Albans
Hi Trevor, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Download the app before you go
The staff were very helpful and the facilities were good. The issues we had were that there is no usable phone signal at the facility and there is no wifi. Therefore the app that you require for signing contracts and even accessing your storage does not work. Which led to me having to drive 2 miles down the road to get a signal to sign the contract. I am baffled as to why they don't make their wifi available and solve the problem.
16 mai 2023
Réponse de Access Self Storage - St Albans
Dear James, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Watch for hidden costs.
Watch for hidden costs.
They aren't transparent about compulsory insurance which would have added 30 percent to the quoted cost.
We got a very good company in the end where their advertised cost included insurance. I have since established with trading standards that it is illegal not to disclose costs which must be paid. It would be better if this company followed the guidance.
5 mai 2023
Avis spontané
Réponse de Access Self Storage - St Albans
Dear Lynn, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. It is a condition of storage that all contents stored are covered under a contents cover. This is a general requirement by all storage companies. I hope this helps.
Access made our house move easy
Access made our house move easy. Easy to book storage, helpful staff, lots of trolleys etc to make moving stuff around easy. The app works well. Security seemed v good. The only negative feedback is I wish their opening hours were longer especially on a Sunday - closing at 4pm is a bit rubbish when it’s the weekend when most customers probably want o access their stuff.
4 février 2023
Réponse de Access Self Storage - St Albans
Dear Mrs Gillhespy, thank you for your review. All feedback helps us continue to deliver the service our customers expect. If you need any further assistance, please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
Simple and easy storage, mostly
Despite the usual self-storage practices of bugging you after you get an online quote, and pricing which doubles after a month, sign up was relatively painless. Moved in fairly quickly with minimum fuss. It's a useful local facility, seems very secure.
Wish their opening hours were longer, but can't complain. Worst thing are the other customers. Every time I go, some selfish person has parked their vehicle right in front of the main doors instead of in the bays, obstructing access for everyone else.
6 décembre 2022
Réponse de Access Self Storage - St Albans
Dear Sam, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Friendly and Helpfull
Friendly, helpful staff, the only difficulty was the website and visualisation / narrative of the amount of space needed - the team did offer to support with additional space when at the site.
20 septembre 2022
Réponse de Access Self Storage - St Albans
Thank you for your review. All feedback helps us continue to deliver the service our customers expect. I will pass on your comments and should you need any further assistance please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.