A very useful safe and secure self storage service,with extremely friendly, kind and helpful staff who guide and help you through the process of depositing your belongings for however long is neces... Voir plus
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Établissement
Changer d'établissementRugby Road 30, TW1 1DG Twickenham, England, GB
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The team called me straight after the initial online quote, and so did the nearest competitor. On the plus side, I was able to visit the room 15min after the competitor closed, so more flexible. On to... Voir plus
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I received a competitive quote when searching for storage space locally. The communication with the Access Self Storage staff was very positive, they explained all details and were happy to answered a... Voir plus
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Very useful and handy. Clean and smell free spaces, the only thing I would change are the opening hours; if you work full time, your only option to access your unit would be on the weekend as they do... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Rugby Road 30, TW1 1DG, Twickenham, England, Royaume-Uni
3,9
Bien
21 avis
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A répondu à 91 % de ses avis négatifs
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Great service and the team are amazing
Great service and the team are amazing
2 mai 2026
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Richard,
Thank you for the feedback. It’s great to know everything went smoothly for you and that you received helpful support from the team.
Perfect place for self storage
A very useful safe and secure self storage service,with extremely friendly, kind and helpful staff who guide and help you through the process of depositing your belongings for however long is necessary to keep them in storage.
Not expensive either.
I came away knowing that my things are safe Thank you !
3 mai 2026
Réponse de Access Self Storage - Twickenham
Thank you, Julia, for such a lovely review.
We’re delighted to hear that you found our storage service safe, secure and easy to use, and that the team were able to guide you through everything so helpfully. It’s great to know you left feeling confident that your belongings are well looked after.
Definitely won’t use again
Definitely won’t use again. Plenty of better options in Twickenham
2 mai 2026
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Andrew, thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met expectations. We understand there were some issues around the unit transfer and discount, and we’re glad this has since been resolved.
Our store team have tried to reach you so we can better understand any remaining concerns and make sure you’re fully supported. Please feel free to get in touch at a time that suits you.
Good self storage place. Recommended!
I received a competitive quote when searching for storage space locally. The communication with the Access Self Storage staff was very positive, they explained all details and were happy to answered all questions, for peace of mind. When decided to book the storage the registration process was easy, and we were given a mini tour of the place when moved our stuff in. Again the staff were friendly and helpful. We received a generous space for the price paid, which was lower than other self storage spaces locally. We would recommend this business.
11 mars 2026
Réponse de Access Self Storage - Twickenham
Thank you for such a detailed and thoughtful review, Donald.
We are delighted to hear that you found our quote competitive and the communication clear and reassuring. It is great to know the registration process was straightforward and that the team made your move in smooth with a helpful tour of the site.
We are especially pleased that you felt you received generous space at a great value compared to other local options. Your recommendation truly means a lot to us.
Thank you again for choosing Access.
Excellent Customer Service mindset with a better deal.
The team called me straight after the initial online quote, and so did the nearest competitor. On the plus side, I was able to visit the room 15min after the competitor closed, so more flexible. On top of a better deal, the manager upgraded me to a bigger storage, so really impressed with that. When moving in, he also extended the hours so we could finish that evening, that is really nice service minded too. There has been a small admin error that ended to be corrected in an extra month discounted! Again nice touch! One tiny drawback is the hours of access, it is less extended than the competitor, but overall, Access is well head and shoulders above.
2 mars 2026
Avis spontané
Réponse de Access Self Storage - Twickenham
Thank you for such a detailed and thoughtful review.
We are delighted to hear that the team acted quickly following your enquiry and that the flexibility around viewing, upgrading your unit, and extending access on move in day made a real difference. It is great to know the manager was able to offer a better deal and ensure everything worked smoothly for you.
We also appreciate your understanding regarding the small administrative error and are pleased it was resolved positively. Thank you for noting the access hours as well, feedback like this is always helpful.
We are thrilled that overall you feel we are head and shoulders above, that truly means a lot to us.
Beware of price increases.
I rented a unit in Apr25, with the first 3 months being at a discounted rate (despite the store manager telling me verbally that it would be for 6 months). After 3 months the rent increased to the full rate, and after a further 6 months they advised that they were going to automatically increase the rent by a further 10%. I emailed the manager but received no response. This gave me the kick up the proverbial to give notice and move out. The unit was fine, the facility good and the other staff really helpful, but I couldn't stomach the way they tried to prey on people's laziness to slip in an increase after just 9 months. Just beware what they do.
4 janvier 2026
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Bernard,
Thank you for taking the time to share your experience. We’re sorry to hear that the pricing changes led to frustration and ultimately to you moving out.
We aim to be transparent about our introductory offers and any future price adjustments, which are outlined in our terms and rental agreement. That said, we understand how unexpected increases can feel disappointing, especially when expectations differ, and we’re sorry you felt your email was not followed up as you had hoped.
We’re pleased to hear that you found the unit, facility, and wider team helpful, and we appreciate that balanced feedback. Our teams are always happy to discuss pricing, review options, or look at alternative solutions where possible, and we regret that this conversation didn’t happen before you decided to leave.
Thank you again for your comments, they’re helpful for us as we continue to review how we communicate and support our customers.
Access Self Storage
Competitive, friendly and professional …
Access gave me a competitive quote right away while competing operators continued to call, message and email offering improved terms when their initial price fell on deaf ears. Manager Ajay was communicative without being pushy and Tara and Thea helped smooth the reservation and moving in process.
12 décembre 2025
Réponse de Access Self Storage - Twickenham
Hi Billy,
Thank you for taking the time to share your feedback! We’re delighted to hear that you found our pricing competitive and our team friendly and professional. It’s great to know that Ajay’s approach, along with Tara and Thea’s support, helped make the reservation and move-in process smooth and straightforward. We really appreciate your kind words and your trust in us.
Access Self Storage
Good location ,and the staff is always…
Good location ,and the staff is always helpful
14 octobre 2025
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Joanna,
Thank you for your kind words! We're delighted to hear you’re happy with our convenient location and helpful team. We appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Access Self Storage
Staff were really helpful and friendly
Staff were really helpful and friendly. The rates are very competitive and the unit was clean, all correspondence was positive. Would use access in the future. Recommended A+
9 septembre 2025
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Stuart,
Thank you for your kind words. We’re delighted you found the team helpful and friendly, the rates competitive, and the unit clean. It’s wonderful to know your experience was so positive and that you’d recommend and return in the future.
Access Self Storage
Couldn’t have been more helpful 1st…
Couldn’t have been more helpful 1st rate service
6 septembre 2025
Réponse de Access Self Storage - Twickenham
Hi Suzanne,
We’re delighted to hear the team were so helpful and that you received first-rate service. Thank you for your feedback.
Access Self Storage
I found the staff very helpful and…
I found the staff very helpful and friendly, I could see that they worked well as a team, the management were very helpful, and came away pleased that I chose access storage to keep my possessions safe.
28 mars 2025
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Sean,
Thank you for your thoughtful feedback! We're so pleased to hear that you found our team friendly, supportive, and well-coordinated. It’s great to know that you felt confident storing your possessions with us—we're proud to provide a safe and welcoming environment.
Access Self Storage
GREAT well organised fairly priced…
GREAT well organised fairly priced units. BIG thank you
TO Tara & the team BIG Thank You at twickenham from
Chris & Rosie Coleman
1 mars 2025
Réponse de Access Self Storage - Twickenham
Hi Chris & Rosie,
Thank you so much for your kind words! We're delighted to hear that you found our units well-organized and fairly priced. Tara and the Twickenham team will be thrilled to know they made a positive impact on your experience.
We truly appreciate your support and hope to see you again in the future!
Access Self Storage
Clean and a good selection of unit sizes
Very useful and handy. Clean and smell free spaces, the only thing I would change are the opening hours; if you work full time, your only option to access your unit would be on the weekend as they don't open either early doors or later evenings than general office hours.
31 janvier 2025
Réponse de Access Self Storage - Twickenham
Hi Sarah,
Thank you for your feedback! We understand that our standard business hours may not always be convenient, but we do offer weekend access and, in certain cases, the option to request extended hours. These requests just need to be approved by the store in advance, providing more flexibility when needed.
We appreciate your input and always look for ways to improve our service. If you ever need assistance with access, please don’t hesitate to reach out!
Access Self Storage
First class service from the beginning…
First class service from the beginning .could thank all enough for the help .the team @ the twickenham storage unit .kind regards Gerry Skilling
20 février 2025
Réponse de Access Self Storage - Twickenham
Hi Gerry,
Thank you for your kind words! We're so pleased to hear that you received first-class service from the very beginning. The team at our Twickenham storage unit will be delighted to know they made a positive impact. If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
Access Self Storage
5 Star Service!!!
A very big thank you to Tara and the team for being so supportive and helpful! Absolutely amazing customer service! The team went beyond to assist with our move and were so patient. I cannot recommend Access Storage in Twickenham more! Thank you all for everything.
Regards,
Brett Howell
23 novembre 2023
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi Mr B Howell, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Storage unit theft
My storage unit was broken into at the Twickenham site. Despite the alarm being triggered twice ( according to access ) in October and December 2021 Access failed to notice that the unit had been broken into. This has not only resulted in the loss of approximately £50k worth of irreplaceable property but because access failed to investigate the alarms the chances of recovering any of this are virtually zero.
To add insult to injury Access have then charged me for 19 months for an empty unit!.
I would be very wary of using this company - indeed anyone storing anything on the second floor where the units have a mesh roof I would ask to move to a unit with a metal roof as this is not only how the thieves were able to view the contents of the unit but also how they broke in.
After 3 months I have yet to receive any feedback from Access - which shows the contempt that Access has for their customers.
Naively I trusted this company and have been badly let down. Please don't get caught out like I have been.
@Access - please don't place a generic response to this review along the lines ' sorry we didn't meet your expectations this time'. It's just meaningless - the fact I've had zero communication since making you aware of the break in would suggest you are more interested in trying to cover your backs for the systemic mistakes that you have made.
20 octobre 2023
Avis spontané
Réponse de Access Self Storage - Twickenham
Hi, We appreciate the feedback on your experience with Access Self Storage and apologise that we have not met expectations. Please email customerservices@accessstorage.com to discuss this further and our service team will assist you.
Réponse de Access Self Storage - Twickenham
Hi Abdul, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
We were promised a ground floor room 2…
We were promised a ground floor room 2 months in advance.
This was given to another customer and we were given a space on another floor for which we incurred extra charges. We were then charged £213 by mistake and this took us 7 days and hours of phone calls to retrieve.
£25 credit compensation in my opinion is insulting and I wouldn't recommend Access to anybody.
4 janvier 2023
Réponse de Access Self Storage - Twickenham
Dear Tim, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us, and we are disappointed that we have not met your expectations on this occasion, we will take all of your comments on board and feed this back to the store. Customer Service Team
We were given inappropriate storage…
We were given inappropriate storage space after being promised the space we chose. We were charged £213 by mistake. I would not recommend Access to anyone
3 janvier 2023
Avis spontané
Réponse de Access Self Storage - Twickenham
Dear Tim, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of your comments on board and feed this back to the store. Customer Service Team
Excellent service!
Finally had our container delivered after relocation from Singapore. Tara has been very professional, patient and accommodating with our changing dates etc. Very helpful from initial enquiry to getting us into our unit.
17 novembre 2022
Avis spontané
Réponse de Access Self Storage - Twickenham
Dear Nicky, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
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