Ace Hardware Avis 

No more Seright's Ace Hardware for me!
I am a veteran and entitled for a veteran's discount at the Seright's Ace Hardware Store at Post Falls ID. The first time at Seright's I asked for a 10% veteran's discount and provided my telephone number and Idaho driver's license that showed "veteran". Today, 7/7/25 at 5:37 PM, I provided my telephone number to Selena upon buying $30.28 worth of merchandise. I looked at the receipt and discovered no 10% discount. I asked Selina why no discount. Seline said I did not ask for a discount. Logically, upon creating an account the veteran's discount would be applied for purchases upon presenting a telephone number. Selina then ignored me and began cleaning a soft drink glass door display case, to Selina this was more important than helping a customer. I then contacted assistant manager Kyle for help. Kyle took about 20 minutes after many key strokes and several requests for me to enter my debit card for a $30.28 credit. Finally, after about 25 minutes later I was handed a receipt that showed -$30.28 credit and a 2nd receipt that showed the correct charge of $27.25.

About 30 minutes wasted and no credit shown on my bank card some 2 hours later - just 2 debit charges, - $30.28 and - $27.25.

Nobody at Seright's knew how to fix the problem in a reasonable time and Selina, a trainee, was rude and disrespectful.

No more Seright's Ace Hardware on Seltice Way, Post Falls, ID ever again!!

If I could leave zero stars, that what I'd choose.
Incompetence galore in the Rome, NY store. Twice now they have sold something out from under me after saying they would hold it for 30 minutes. Absolute morons working at this store.
I consider this store not worth my time or money.

I purchased a Craftsman Trimmer/Edger during their Buy One, Get Two Tools promotion. I was excited to get a free circular saw and jigsaw. After a few days, the jigsaw shipped and the circular saw was cancelled from my order. After inquiring with customer service they told me it was out of stock and was cancelled as it was "while supply lasts". I asked if I could get a different tool and was told no since the offer expired. I was not given compensation at all (as of writing this).

I would NOT have purchased the trimmer/edger if I knew I was not gonna get the 2 free tools. First time shopping online with Ace and sadly it will be my last time, there are too many other better stores with better service.

These people creat their own problems for customers and themselves! The entire experience of dealing with ACE Hardware will have you gouging your brain out. Ordering was fine, but everything after this was a circus! I was delivered a product with a smile that was severely damaged and ripped open in shipping and 20% of the product was lost (Promix BX Potting Soil 3.8 cu ft. Bale - 60 lbs) and then it was taped back together. It was left for me to deal with for 2 days. Trying to chat is an exercise in futility. I tried to delete my account with chat, it says it can and then fails. When it transfers, the BOT leaves the chat before you are connecting to anyone and it locks up in this transferring state indefinitely with no way to exit, close the chat or initiate new contact. I finally reach a Chat agent that says I have to delete it myself and provides a link, but the form it shows is cryptic and poorly created, with no options for the blank confirmation box at the bottom. It says to confirm the request and provides a blank box with no suggestions. Does it want Yes? You finally get a suggestion if you highlight the box before you type something. If you type, it goes away. It's looking for a huge exact phrase, something like "I want to confirm the deletion of my account". Who does this? What's wrong with YES? Why not provide the phrase before so you don't have to wonder? You can email customer service and they will do the deletion immediately, but the Chat people cannot, and doing it yourself initiates a ridiculous process of receiving codes and emails and is just over the top!! Earlier, I had previously called the store for help about 2 nearly identical Promix BX products that shows available on the website, but one of them has no delivery to store for pickup and delivery from store options. It can only be shipped at more than the cost of the item ($57). I already got free shipping and delivery on the other item, which was severely damaged. I never got a straight answer and still don't know why I can't order it or why it's on the website? Everything is an exercise in futility that will just make you crazy. No one here seems to care of acknowledge this, so problems just continue. This is about as bad as it gets!

I found the staff to be very friendly and approachable, especially to customers that do not have a strong sense of handy-work or hardware experience. They were able to lead me in the right direction and answered all of my questions as well as offered helpful suggestions.

The most unorganized Ace I have ever been into. Don't waste your time, most employees have about a 2nd grade education, management is less than kindergarten. Rude as well.

I’ve been a loyal customer at Ace Hardware in Kings Beach, CA for over 6 years, but I’ve recently been banned from the store without valid justification. This has deeply affected my life, especially living in a small town where reputations can be quickly and unfairly damaged.

Several months ago, I returned an item for over $100 and was told I would receive a check instead of cash. While waiting by the back door for clarification, the assistant manager told me they reviewed security footage and noticed me “doing weird things,” such as picking up an item in one aisle and setting it down in another. I explained that I was placing it down temporarily to climb a ladder to get another item I ended up purchasing. I also looked at my phone because I was researching a project. At no point was shoplifting mentioned—because I’ve never shoplifted in my life. It was clear they were searching for any excuse to keep me out based on personal bias.

When I returned to speak to Shera, the manager (and wife of the assistant manager), I was told by the assistant manager that the owners—who live in Santa Cruz—had watched me on security cameras and decided I was no longer allowed in the store. I’ve never even met the owners, and I don’t know why they’d have any reason to ban me unless they were fed misinformation. Years ago, Shera had followed me closely around the store making me uncomfortable. I had to speak to her boss about it at the time, and the issue was supposedly resolved.

To make matters worse, an employee once pulled me aside and said every time I entered, staff would radio to follow me and talk about me through their earpieces. She admitted she felt it was wrong.

The assistant manager even mentioned the owners “weren’t sure why I was even allowed to shop there.” This sounded defamatory, considering my past misunderstanding at the store had already been addressed and resolved. Ever since I was questioned about a theft I had no involvement in, things have escalated unfairly.

Now, I have to drive 15–20 minutes to Truckee for hardware supplies. This ban, based on untrue assumptions and gossip, has caused me significant stress and public embarrassment in my own community.

The fastener selection is famously extensive. I needed a few bolts and nuts for a car repair the other day and they had just what I needed. The amount of little drawers with nuts and bolts of all kinds in it is amazing.

B’s Ace Hardware Boise. Sometimes limited selection. This time I needed Big Green Egg help. Ron was there to solve my problem. Very helpful staff. I think of them as a “buy local” store.

Our store is in Etters Pa. This store goes beyond service to help you.If you order something it always comes to the store fast and they call as soon as it comes in.We love to buy local and support the small business, We try not to use big box stores.

They have no idea what they’re selling so it no point to ask questions. Just do the info before you buy.

Baskins Ace Hardware on Cape Cod has the worst customer service I've ever experienced in my 71 years on this earth. The people who own that place ought to be ashamed of themselves, used to be a great store when the owner Bill was alive who I knew personally.

The Oakdale strore has a fabulous selection if you are willing to pay their prices and only one cashier was working
Same item at Tractor Supply for 25% less and auto check out.

Tarpon Ace,
Great customer service. Highly recommend. Above and beyond.
Patrick and Neil you were amazing.
No leaks.
Thank you

Loyal customer placed online order of 4 items for delivery. Paid 35 for same day delivery otherwise it is 25 dollars. It is now the next day and order still did not arrive. Contacted Jose as well as Wendy at Ace customer service asking foe my 10 dollars back because the items did not arrive same day when ordered by noon. They refused. ACE took money from me they didn't earn and it looks like false advertising to me to charge extra for same day and not deliver or refund. I can place my loyalty and money at alot of other places , see ya Ace you didn't Ace it at all.

My Ace Hardware stores in 59711 Anaconda, MT and 59701, Butte, MT are awesome. I don't have to search for things if I don't have the time. They are ready to help. Sometimes the store doesn't carry in stock what they carry online that I disagree with but I was just helped this week and found Westek White Battery Powered LED Puck Light 3 pk which was PERFECT for my closet. I explained what I needed and he didn't just point me in the direction of led lights. These were magnetic instead of stick on and they are strong enough to hang from one of the metal bars in my closet. Plus there's a remote. That is only one of the many ways they have helped me. Oh one employee with suggest alternatives that I might not have thought of when I am trying to do a project as well, often saving me a coule dollars.

The ACE Hardware store deliberately places an offer for goods that are not actually available for sale. This deal is placed to attract customers who will buy something else in addition to this product. Then the sale of the offer is unilaterally cancelled by the store. My online order # 54457153-54457463 was cancelled without apology or compensation. Before that, I went to the store twice after receiving a letter that the goods were in stock. The store is quite far from me. And there they told me that such goods were not available. This is a deliberate action of the store, which deceives customers. I think that such stores are not needed at all. Large retail chains like Home Depot or Lowe's are enough. The range of goods there is sufficient. And they act honestly with customers. ACE Hardware stores should soon disappear with such an attitude to business and customers. I will never buy anything from ACE Hardware again and I recommend everyone else not to do business with them.

I have to say I go to the Bethel and Fairfield CT location. I may have visited 50 times and EVERY time I go the customer service experience is what keeps me going back!

If I could give them 0 stars I would. I used my Mastercard to order a grill on AceHardware.com. I'd be getting $100 back through Rakuten as a cyber Mon deal. Ace sent an order confirmation email, and I made arrangements to have someone home to receive the delivery on the scheduled date. Ace never contacted me and just cancelled my order. I only found out when I saw on my credit card statement that the transaction amount was credited back to my account. The first Ace rep told me it was my credit card company, but I confirmed with them there was nothing wrong with the card. They even indicated they sent Ace a push notification that the payment was approved. Over several days I spoke with 4 people and waited on hold for several minutes each time for a supervisor but they indicated each time no one was available. One of the reps told me there was only 1 supervisor working that day! A national company only has 1 supervisor working? Then they said they'd had issues with their security feature that approves payments and that I should just re-order and use paypal! I explained I'd lose the approx $100 cashback. I was told only a supervisor could address that. Another rep told me the Supervisor couldn't take my call but he relayed to him what happened and the Supervisor said to tell me there wasn't anything he could do. I finally received a voicemail from a supervisor who said he wasn't sure why I was calling since he looked at the order and saw that my credit card was credited the purchase price! Of course when I tried to call back I could not get a supervisor.
I finally got a second order to go through and scheduled the delivery. When there was no confirmation from Ace on that, I called again and was told the person who schedules deliveries was out sick so my delivery would occur maybe the next day but no more than 2 days later. I will never purchase another thing from Ace. Their complete lack of customer service and disorganization is appalling.

If I could give you a negative 10 review I would - WORST website EVER - worst customer service EVER -
I've called the Washtenaw store in Ann Arbor for 5 days in a row, trying to get an order delivered to my son for Christmas. I don't know how they stay in business.