Ace Hardware Avis 

I wasn’t looking for a genie in a bottle but i got one. Martha at the Ace in Danbury CT is an angel. I had her for 30 minutes helping me find all the right screws for my kids projects. It was amazing. The internet cant do what she did. Best helper I’ve ever had in a store. However the other people in the store lack enthusiasm, they lack charisma. It’s bleak.

I bought a couple of items from the Salmon Creek location. When one item was faulty and I didn’t end up needing the 2nd one I went back to return them. after a couple minutes of being denied the faulty item was returned. the unused item was not. The lady I dealt with was very short (almost rude) with her answers. She wasn’t going to compromise, Explain, she just wasn’t gonna return the item. The atmosphere of the salmon Creek location is night and day when compared to the battleground location. On my way home I stopped into the Battle Ground location. they returned the unused item (that I didn’t buy from their location) in 30 seconds. no questions asked. Very polite and very helpful. the employees at battleground are always helpful and happy to see their customers (With the exception of the gentleman in the hat that works in the nuts and bolts. He can definitely make you feel like you’re wasting his time & is easily frustrated). needless to say that’s the last time that I will visit Salmon Creek location. I’ve been there one time before these 2 recent visits during Covid and got the same horrible experience. The guy that was following me around literally ushered me out of the store because I didn’t know exactly what item I was going to purchase when I walked into the store. I tried to explain to him that since they make more than one type, brand, price of an item I wanted to look at my options for a few seconds. So my advice is for anyone that is going to visit an Ace Hardware steer clear of Salmon Creek and Battleground is a great option!!!

Ace Hardware had internet problems.A recorded message mention to close the app and re open. The website did not show a location for my 4 bags of compost and I was charged $314.46 for the compost to be shipped from Georgia .i live in California They avoided me by not calling back as expected and then was told my case had not been reviewed. My store locator was in Roseville Ca but when the compost was not available there it bumped the order to Georgia not even close to Roseville but across the US.I felt there needs to be a pop up with the location and shipping charges.Ace has lost a customer. Do not order on line or you may experiencing the same.
They misspelled my name on an e mail and misspelled compost. Are you surprised?I am a rewards customer . I contacted Capital One and they have sent a dispute letter

I mix our spend across the big boxes and of course our local Ace Hardware. I've noticed Ace has become more competitive on price and the service has always been top notch. I've gone in a few times lately and the location by us has been really helpful in guiding us through a DIY toilet replacement and talking about the benefits of the different flange types to even our first flat top (Blackstone). The big guys might get the purchases of consumables, but find it to be a much better experience on some of the more critical purchases that you have to live with day in and out for years to come.

I have been going to Ace for decades. My store on Rogers Ave in Fort Smith, Ar is great! The man who helped me today was Brad Beyerle. Smiling, pleasant, lively, and worked with my budget to get the best quality product that was more money budget friendly.

I Received a Christmas gift of a door lock set and it is the wrong type. Still brand new in the box, never opened.
I went to bring it back to the local store, to find out it was bought at Ace online 34 days ago and they only will refund for 30 days... yep I'm 4 days late and they wont even give a store credit. Called customer service, they said the same thing, to bad, you are stuck with it since you did not return it within 30 days and no there is no leeway for 34 days.
I have been an ACE member for 20 years, spent thousands of $$$, but I can't get a refund on a brand new item purchased by mistake, as a gift.
Never buy from ACE on line.
UPDATE: I was able to talk to the manager at Cotton Ace hardware. He saw I picked up the item in December, so he issued the credit.
Still never will buy online again.

Don't buy from this business!
They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store!
I am out nearly $200 for the defective things and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

I purchased a collectible knife online to pick up @ my local store. When I was handed the knife, the employee had already marked it as delivered on her computer. When I pointed out the damaged box and handed it back, she insisted I take it anyways. I politely refused & left to call customer service. I was told that I would be called right back & that was over 2 hours ago!

I gave 1 Star only because negative stars are not available, The Ace Hardware Store here in Vero Beach Florida 32962 is over priced!! Items available at Loews and Home Depot are 2X the price!! I tried to support my local business but not when the prices are over priced.

Eleven weeks ago, I purchased a high-end coffee machine from Ace Hardware, expecting top quality and reliability. Unfortunately, the machine broke down after just three weeks of use. Despite having purchased an extended warranty, I was dismayed to learn that this repair was not covered.

It has now been two months since I handed over my coffee machine to Ace Hardware's repair department, and I have yet to hear anything about when I can expect its return. This lack of efficiency and communication from Ace Hardware is deeply disappointing.

This experience has left me frustrated and feeling cheated, especially considering the machine's high price and the additional cost for the warranty. I strongly advise other customers to consider other options before choosing to shop at Ace Hardware."

Now ACE has been breached… cyber attack. No wonder their app does not work. What a waste of time!
ACE will be losing customers
They have now taken away all awards, their loyal customers deserve!

They are lying to people telling them if they download the app and connect their account they will give you $5 instantly. Complete B.S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell people's information.

Westlake Ace Prairie Village, Kansas store in Corinth was extremely disappointing as well as the Ace Corporate’s lack of response to complaint. I tried to use this store in an emergency situation and never again! Vick, an employee, lied to me about stock, product knowledge, fees I paid for assembly and delivery and after 5 days of waiting, I told him I wanted to cancel order and would purchase elsewhere and he said “I don’t like you and you can complete the return yourself!” I contacted the corporate office and requested a call back after explaining the problem and they never bothered to respond. Horrible experience with Ace Hardware and will use Lowes or Home Depot next time!

I was quoted for repair of 3 screens and when I went to pick them up the cost was almost 4 times the amount I was quoted.
That to me is not honoring your word. I will never shop at Ace hardware again.
This is my 2nd complaint because nothing was done the first time.
That tells me what kind of company you are.

The hardware store is a breeze to deal with. They have a very knowledgeable staff and can answer most questions. They also know where all their inventory is and can direct you right to the exact spot. This saves time and gets you back to your project. Wonderful expierence!

I was up-charged without warning which is unethical.  I contacted customer "care" and received an un-empathetic response stating that shipping charges cannot be refunded.  All the way until seconds before my order was placed the shipping charge was $14 and then right as it was placed suddenly it jumped to $31 and then confirmed the order.  That is completely unacceptable.

Bought a Stihl blower in November 2022 at the South Pasadena, FL Ace with an extended warranty. Took blower in for service. 3 months later, they still have not fixed my blower. I have a pocket full of apologies, but no blower and no resolution. I have not received a single phone call.
I will no longer shop at Ace. I will purchase zero Stihl products in the future.

Be aware that this company is taking advantage of it’s customers. I had my propane tank filled, it took 2.8 gallons of propane. They charged me $25 which is $8.93 per gallon. I’m sure this is illegal. I want be doing business with them anymore.

Ace Hardware... The Helpful place is their tag line.. But they don't appear to be helping their customers... maybe themselves?

Ace hardware is great locally, but beyond that it is non-existent for service.

I order a riding lawnmower from them after considerable research. Once it shipped their website and app dumps you at a freight carrier website with no info. So I contacted support -which gave me tracking. Only problem is the tracking was not valid. Back to customer support and suddenly they admit they don't have tracking and it will take several days to get it from the warehouse. With the assurance that the item will deliver and is really unnecessary I moved on.

A couple of days later I receive a message from Ace asking ME if the mower delivered.. WHAT? They not only didn't provide me with tracking but then are having to ask me about the delivery???

In addition, upon this purchase, I was to receive "Point/Rewards" When the rewards didn't show I contacted Customer Service. Again, they assured me they would show on MONDAY. Monday came and went... Back to Customer Support... now it is NEXT Monday... Monday Comes and the points are there, then CONVERTED TO REWARDS... but I am showing less points, and NO Rewards... Back to Customer Service who says.. I am mistake and the points are showing... I tell them No and they insist that I have them. I send them a screen shot of lost points and $0 Rewards. They state they are showing there and they could/ and/or be mailed to me. I questioned how it changed from "being there" to and/or "being mailed. THEN they come back with it could take 24-48 hours to process... BUT Customer Service JUST STATED It was in my account...

When I asked why they are the only retailer with such a complex and delayed "REWARD" process no one can answer. After all, IF my points are verified via purchase why does it take 24-48 hours to convert to actual cash reward. Maybe that is the issue.. Ace's thinking on not only "Rewards" (that aren't really rewards but appear to be more of a challenge to its customers) but on everything Ace seems to do at a corporate level. While it take them 24-48 hours to process something that has basically been already processed (so adding another unnecessary step), other retails can get the same thing done instantly, no conversions to reconvert, not processing once a week, no formula to figure out what a "reward" should be.. And the 24-48 hours and once a week processing when we can hit a button and have complex formulas done... Come on!

Their Customer Service really seems to not know. And, I wish they would just say it. Multiple contradictory answers that constantly change is not customer service- it's Customer Frustration! If you don't know how can your customers? How can your customers rely on you?

And to call to see if something delivered (after not providing tracking when a customer asked for it) is not only sloppy, it shows your lack of customer respect to care for the service you provide.

To date there is no tracking and no one has notified me as to why... To date ACE does not know if or when my Mower will deliver/did deliver? AND THEY DON'T SEEM CONCERNED!

To date, my Reward points are deducted, but NO REWARDS going into week 3 when "Reward Points are processed on MONDAY". The question is How Many Mondays?!?

I've given up on my "Rewards" and on ACE entirely..

You local Ace may be great, but there appears to be no Corporate care to those store or to Ace's Customers. Ace seems outdated and out of touch..

"The Helpful Place" only appears to be helping themselves to your money... and doing a poor job even at that...

(If I could of given ZERO stars I would have)