Ace Hardware Avis 

Drove to store, website said item was in stock, got to store worker says they don't have any. That's my gripe, please update your website properly and stop wasting my gas.

The one in Talladega Al has a large knowledgeable staff friendly, and Johnny on the spot ready to help you find everything you need. What they don't have in stock can be ordered and be there soon.

They sent the wrong item - and would not honor a refund or replacement - I sent pictures they acknowledged was the wrong item. They do not have a method for exceptions to their return policy - I shop online a lot and will NEVER use their online again - buyer beware!
If you try and escalate to manager they put you on hold and have you wait for a callback that never happens. One of the customer service agents when I requested manager just kept talking and then hung up - it wasn't a heated conversation - seemed like he was at the end of his shift.
Worst customer call center ever.

Worst experience ever, purchased a lawnmower never received any shipping info called customer service got lied to at least 3 different occasions then I called a 4th time and canceled the purchase and immediately after that I received a notification saying my order is ready for pick up. After that I called the pickup location and they said no item has been delivered for me and they accidentally sent me the item was ready for pickup notification. After that I kept receiving emails saying my item is on its way regardless of the rep I spoke to saying that he canceled the order. To this very minute they are still sending me notifications on an item I canceled. Last thing I sent them was their own return policy because they are obviously unaware of their own policies. This should be especially easy for them to understand because I never received the item nor has the local store! Stay away from Ace online their awful at best!!

to cover warranty on a 3.5m vacuum that I purchased which is 3 months old they said that to claim I required a policy number that they sent me by email which I did not receive, when I said to them well if you sent it you should be able to find it in your records that you sent it to me, as usual all as i got was blank looks and no one wanted to know this company are dishonest and are ripping people off i would advise to stay well clear because when things go wrong you will get know answers

Three craftsman pressure washers later with refunds and customer service all sucked

I thought they sold Sherwin Williams, they do not. It was Sunday & I did not know if any other places were open. The paint rep told me they could make any of SW colors, upon telling him what I wanted he told me they could not make that one. The $72 can I received was rusted as if it had been outside for 10 years. 3 days later I had everything ready to paint, when I opened the can I realized it was not completely closed (thankfully it didn’t spill in my car). The paint was a huge clump that could not be stirred. When I spent part of my day off work going back to the store to get a new can. Did the mgr (Maurice) or the same paint rep even say they were sorry for the inconvenience, no. I was offered a replacement but they were out of the upgraded bathroom paint I originally bought so I had to downgrade, again without as much as a verbal apology. Then I had to use 3 coats to get decent coverage with the low quality paint.

I entered the store and was jumped on by a fairly large dog. Having been in an accident last year my balance right now is not good. The dog made me lose my balance and took the wind out of me when its front paws hit my stomach. I was really freaked out! When I mentioned this to the cashier all she commented was that the dog occasionally did this. I am appalled and will not visit the store again.

Staff is always helpful. I've never walked in or out of the store without the staff greeting me, saying goodbye, or offering to help me find something.

I'm speaking for Ace hardware In Castle Dale Utah. There always helpful and so nice. I've been here 5 years now and never had an issue with anyone or anything at Ace. I've always been treated like they've known me forever. Always helpful and I've never even had an issue with returns. Which I only returned it because I got the wrong kind but still, no issue at all. And any promotion or add sale that I've got, Ace has always backed it 100 percent. The people that work here are truly good people. My boyfriend and I recommend them to anyone.

Im speaking for the ACE hardware in Ahwatukee Foothill in AZ. The customer service every single time is above and beyond! Everyone is always willing to walk you right to where you need to find an item and you never have to search for someone when you need help. I am always asked if i need help finding something within the first few minutes of walking in. Both the really young and older employees have been spot on for the past year I have been going there.

patel person no experince all they good life making do net, you person he never there, people mangers sapnish dude hardley smile, only student pay not good but they complain about patel also will let ace cooperate, he not fallow ace hardware , price is different
been lived 40 years never bad experience all he making keep bunny another locations he do believe service

You should really have your people trained so that some of them will know what respect is. I called, about months ago, knowing that I might not be his target customer, just keep me holding on for 15 minutes on the phone! That leaves no good impression to me anymore!

If you order something off their website, you have to return to the local store. My local store refused the return, said they dont carry it. The online "support" said there is nothing they can do. Who heard of a website that has no return options?

The good attitude of workers at both my local stores.
And that they are easy to find when you need help.

The store at 1205 Uvalde rd. Has gone downhill to the point of total lack of customer service. The store is in terrible shape. No one cares about being there. And the attitude of the young people is toxic. I can't in anyway return to this store ever again. Once it was the most well managed well kept place to find anything you needed a hardware store for. Each employee used to go out of their way to make sure you found exactly what you needed. They might as well shut this store down.

I purchased a wood filler pencil yesterday but got the wrong color. I went back the next day to exchange the color to find out that they would not do an exchange without a receipt. For a 7 dollar pencil are you telling me you can't exchange the color? I use to shop here often but with extremely poor service and not being able to help me with again, a pencil exchange, I believe this only proves that the customer is not worth anything to these people. This happened at store 39 Russellville road Bowling Green, Kentucky

Store#16798 5040 West State Rd 46 Sanford, Fl 32871. The sales clerk at this location is super rude and condescending with a terrible attitude. The manager on duty was not much better as they both were lacking Customer Service skills. Do not recommend ordering anything online from this location.

Shopping at ACE online they provide a delivery date at check out but as soon as payment was submitted they sent an email that the item is out of stock at the location.

Bought 2 bug zappers as seen on tv and could not get replacements bulbs after 6 months of use. The manager at the Phoenix Az 19 th Avenue Indian School location refused to take back my zappers and said he I was lucky that he even addressed my issue. He was so rude and said they don’t care about the items they sell and do not honor anything AS SEEN ON TV
ACE NEEDS TO STOP SELLING THOSE PRODUCTS !
It is not good business to sell products that are not useful after 6 months.
If They continue they should post signs that communicate the bulbs are not replaceable. I will take my business elsewhere