activeandfit.com Avis 

One of the worst websites and membership change processes ever. It's impossible to do simple tasks like reset your password, cancel, or add someone to your membership

Not only does this company have poor connections with the actual gyms the offer, they also have very poor customer service. I was charged for two F45 memberships in which the gym did honor. When calling to request a refund Active and Fit are giving the run around and contently stating to wait 3-5 days from each call I've made. It's been a month, and they are still telling me they are trying to transfer a refund for services I have not received. TRASH COMPANY AND not WORTH YOUR MONEY!!

Active fit is a Piece of crap company With Crappy Customer service representatives. I joined them in 2018 with the expectations of working out in many different gyms which they took out of service last year. I canceled my membership through my insurance however they're saying this was not credible. They continue to charge me until April of 2025

This company is a scam!!! I joined because my preferred gym was included in the direct standard membership. As soon as I created account it disappeared and the closest gym to my location was 25 away. I called customer support and they refused to delete my account, basically stealing my personal information. Customer support is a joke.

Canceled the gym membership - gym confirms it. Active and Fit continues to charge in the gyms name and then says the fees are unusable and unrefundable. No monthly emails, yes there is an email my profile.

They are the biggest scammmmmers in the us history.

They don’t send you any confirmation email, cancellation email nothing

You also have no way of knowing you are enrolled through your gym

Basically no way of knowing you are getting scammed and there wouldn’t not return your money and blame you for not knowing. I will fight until they go out of business and if there is any lawyer out there, lets file class action law suit. This is the worst experience ever.

I canceled my membership at the gym that I originally started via active n fit, the gym said all good with no mention of an active n fit membership and then I got charged next month by Active n Fit, and after calling me they said I had to cancel via them and not via the gym and that they cannot refund the month's fee that I paid but cannot use since I am not a member of the gym anymore. The representative said it was in the terms and conditions but obviously no one mentioned it until now

They advertise gyms that they do not have contracts with. They take your money and will give you the run around. I have called 5x now over a month period and they keep telling me 3-5 business days. They are a lying and stealing your money company. Do not use them. It is a scam.

Legitimately a scam... I canceled my gym membership in early January; my gym required a full 30-day notice, so I had access through Feb 28. Well, I was charged by Active & Fit Direct in early March. Spend 5 minutes giving all the info to customer service, only to be told they can't reverse the charge because they require a 30-day cancellation as well. What??? Neither the gym nor Active & Fit explained that my membership was through them and not the gym apparently? I asked what service I am paying for during March since I no longer have access to the gym... She said I could re-join the gym, but then I'd have to give another 30-day notice and then pay for April as well. It's an endless loop. They're making their money by charging people for services they no longer have access to.

This company stole $65 from me and they will not give it back.

Since my gym membership was being doubled in January, I went into the YMCA on Nov. 25 and cancelled. Nowhere in the Terms and Conditions of Active and Fit Direct does it say that cancelling at the gym does not count as cancellation. In an email they stated, "Assuming you could cancel in any other way is a mistake on your part as we cannot cover all possible assumptions one may make about our service."

I believe that leaving that important information out of the Terms and Conditions and then blaming the customer is unconscionable.

I was mistaken that I had cancelled, I cancelled the day I was billed and explained the situation, but they have a death grip on your money once the acquire it.
So I paid $35 for December and I paid the increased fee of $65 for January.

They state that the monthly fee is not based on use but on access to the facility. I no longer had access to the facility past Nov. 25. All I wanted was to not be charged for January. I cancelled 33 days before January. And then I cancelled 28 days before January once I realized my mistake. But the company uses it's vague Terms and Conditions to fleece as much money as they can from the customer.

I cancelled my membership Dec 10th by phone. I trusted that the rep on the other end of the line did just that. I look at my CC bill on Jan 17th and notice I was just billed mid month still. I called to get a refund for only that month since it was pass the "15th billing date" just to keep it moving, although I had called to cancel in December before the billing date, and should be refunded for 2 months of essentially unauthorized billing. I get some A hole on the phone who casually tells me that even after the last rep told me I WOULD get at least the one month refund from the last billing, that they "decided" to deny it. So they lied about giving me a refund for one month. All the while I SHOULD be getting a refund for 2 months. Smug about, crooks! Im contacting other people who were also scammed by them in some way to get their story and governmental agencies about these criminals and proceed with a class action lawsuit! Its only 2 months of charges but it is about morals and principles!

DO NOT GET ACTIVE AND FIT!!! It is better to just go through the gym. Active and fit is a scam and is NOT for the veterans. They only allow you to go to one gym now (that used to not be the case, and maybe back then it was worth it). You have to pay $30 every time you switch gyms.. I asked for a refund in like an hour after I switched because Crunch offered a better rate for veterans and Active and Fit will not give me the refund even though I didn’t even use the membership with them. Screw them. Find something else.

This company literally ruined my life. 6 years ago, I started my fitness journey when my doctor said I would develop diabetes. I went through a transformation. My entire life changed. A year ago, it all changed again when this sickening excuse for a company entirely demolished the program that allowed my fitness journey to be possible, in turn, destroying my years of progress and future ability to stay healthy and fit. Now, I have gained 60 pounds of fat and am pre-diabetic again if not close to being fully Type-2. Thank you, Active and Fit. You ruined my life.

DO NOT DO THIS. There is no grace period in which you can cancel your membership. The minute you sign up, you are required to pay for two months worth of gym memberships. I called to cancel 5 minutes after--I did not intend for it to go through--and they would not give me a refund! I have never experienced such horrendous customer service in my life!

Their billing is the WORST! The current bill dated 2/3/25 is to pay for 3/1/25 - 3/31/25 per customer service reps. However, the ACTUAL BILL states I'm paying for 2/3/25 - 3/3/25. I've called and also sent an email about how shady this billing is, but I don't think the reps even understand my concern. I've asked for it to be escalated to a supervisor, but it never makes it beyond the initial person. I give up!!! I understand billing and paying in advance, but why not bill 3/1 for 3/1/25 - 3/31/25 AND have the actual bill reflect dates I'm truly paying for. Geez!!!!

I could not even find the monthly cost for a membership to a premium club I wanted to join without setting up an account which required submitting my personal data, but since I accessed the site through by BlueCross account and it populated my data automatically from my health insurance account, I thought it must be trustworthy. Once I did that I found their membership announcement was THREE TIMES the cost of joining the club premium membership directly. I think this group is a data harvesting service and shocked that legit businesses such as Blue Cross Blue shield and AAA have associate relationships with them.

My gym was not getting paid by Active and Fit even though all criteria were met. Customer chat on website is useless AI which only refers you to FAQ, why even have AI then? Waited on hold for over 10 minutes twice, still couldn't talk to a human. A few months ago when I did talk to a human, she said i do not have an Active and Fit Direct account technically since its all through my insurance which made it confusing for Active and Fit. Either way, done arguing, not worth my time anymore, Ill just pay the $39 dollar gym fee direct to my gym. Great idea, horrible execution.

I joined and the club I selected had gone out of business. Now I am struggling to get a refund. Talk about poor customer service.

This service was great until they changed their policies the summer of 2024. You use to be able to utilize multiple gyms in your network at the same cost. Now there are additional cost per gym. When the switch happen, my home gym was changed to a different gym without my doing. They told me it would be $30 to change my gym back to what I had it set as. The customer service is horrendous... Highly recommend avoiding this organization!

Horrible company. Paid for a membership then went to the gym and continuously said I had no account through Active and Fit. Huge scam of a site that takes your money and does not give you what you paid for. Then when you call them out on it they don't even refund you. I don't write reviews but people need to know how corrupt they are.